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Sun Mar 18, 2018 - 4 weeks ago

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Customer Support Engineer Analyst

**About Us:**


GE is the world's Digital Industrial Company, transforming industry with software-defined machines

and solutions that are connected, responsive and predictive. Through our people, leadership

development, services, technology and scale, GE delivers better outcomes for global customers by

speaking the language of industry.


At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud

capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects

people, data and machines. It's about making infrastructure more intelligent and advancing the

industries critical to the world we live in. At GE, we believe it's about the future of industry--energy,

healthcare, transportation, manufacturing. It's about making the world work better. GE is

transforming itself to become the world's premier digital industrial company, executing critical

outcomes for our customers. Explore how you can drive greater asset reliability, lower operating

costs, reduce risk and accelerate operational performance with our Predix platform and software

solutions.


GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at -000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


**Role Summary:**

This role is responsible for providing expert software technical support and maintenance for GEHC customers. Provide support to customers experiencing technical difficulties displaying in-depth technical knowledge of the Software Products. Knowledge of operating system (file transfer, etc.). Work in a team, mentor others and be responsible for achieving defined goals. Must communicate effectively regarding technical issues. Follows procedures for reporting application bugs and updating


**Essential Responsibilities:**

Uses troubleshooting techniques and programming skills to make needed modifications to customer database to ensure information integrity for the customer

Uses troubleshooting techniques and programming skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time or project milestones

Uses standard utilities and programming skills, deliver software to customer sites from GEHC standard version libraries

Updates GEHC system with resolution status

Supports product or application with little or no assistance, while maintaining a high level of quality following all GEHC department standards

Is responsible for quality solutions to be implemented at client sites

Understands and follows corporate, divisional and departmental standards

Adheres to and advances the use of GEHC coding conventions, debugging techniques, tools, and documentation.

Acts as a technical resource to other members of the department and customers

Analyzes and resolves most software issues with minimum assistance

Specifies, sets up, codes, and processes complex conversion and interfaces for assigned clients as applicable - meeting all project plan dates set

Has in-depth knowledge of at least 1 major product. Supports multiple products or suites, while maintaining a high level of quality and following all GEHC department standards

Has a concentration in/familiarity with other applications to develop integration expertise

May write or contribute user/technical documentation and case notes

Meets with customers as necessary, analyzes their needs, and provides insight into products and their functionality

May be required to work overtime, on-call, weekends, and holidays

Identify and report any personal quality or compliance concerns immediately to the Quality Organization

Ensure timely dispatch closure

Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe

Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Flexibility to provide onsite support, as needed

Provides customer support in 24x7 environment and may be required to work nights or weekends.


**Qualifications/Requirements:**

Bachelor's Degree or Associates and 1 year of progressive experience within technical service role or equivalent (defined as High School Diploma/GED and 4 years progressive experience within technical service role: software, hardware, networks databases, and/or desktops.

Eligibility Requirements:


Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.


+ Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

+ Must be willing to work nights or weekends **Desired Characteristics:** Bachelor's Degree in Computer Science, IT or related fieldKnowledge/experience with the healthcare industryStrong customer-service skillsHighly motivated team-playerPrior project or technical leadership experienceDemonstrated ability to train/mentor peersAbility to stay calm in pressurized situations and coach people through solving problemsAbility to drive improvements in efficiencyknowledge of GE Healthcare products preferredProficient in Microsoft Office Suite, Excellent computer skills, Networking abilityGreen Belt certifiedComputer skills to include knowledge of software programing and database applicationsAbility to work independently with minimum directionComputer skills to include knowledge of software programing and database applicationsAbility to work independently with minimum directionEffective communication skills. Demonstrated ability to effectively interface with cross-functional teamsComputer skills to include knowledge of software programing and database applications.Ability to work independently with minimum direction.Effective communication skills. Demonstrated ability to effectively interface with cross-functional teams. **Locations:** United States; Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; Open Remote

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