We find our people asinnovativeas we do our company.
Fun, smart & vibrant people make up ourXu(pronounced "zoo")team! Our collaborative, dynamic & high energy environment makes this the kind of place where people want to work.OurXuteam is looking for additional members:
Support Engineer
AtDataXu, our support team plays the critical role of handling technical escalations and managing their resolution for customers. ADataXuSupport Engineer is presented with unique and new experiences every day, and requires someone who is naturally curious, motivated by complex challenges, and willing to work hard in a team environment. He/she should be interested in both quickly triaging a wide variety of requests and digging deeply into specific problems when necessary while ensuring that all actions are well documented. Lastly, a Support Engineer must be excited by learning new technologies as well as our business, enabling him/her to diagnose both the technical issue but also understand the relative priority and impact.
Responsibilities:
ï,·Investigate and resolve technical issues to determine root cause and drive solutions.
ï,·Develop scripts and other automated tools to assist in the diagnosis/debugging of issues
ï,·Monitor the delivery of SLA based reports and other critical services, providing communications to both internal and external customers during incidents.
ï,·Ensure each customer, internal and external, receives a world-class support experience
ï,·Participate in the QA process by verifying and escalating bugs reported by internal and external customers
ï,·Build and maintain relationships across the organization to facilitate the rapid resolution of escalated issues
ï,·Ensure all customers have access to the latest product information by building and maintaining knowledge base articles, FAQs, and other support tools
ï,·Acquire broad and deep knowledge of all of the platform features and capabilities
ï,·Participation in an on-call rotation
Requirements:
ï,·Outstanding communication and interpersonal skills
ï,·2+ years technical support, engineering, and/or technical consulting experience with commercial enterprise software platforms
ï,·Industry experience in media a plus
ï,·Innovative problem solving in a changing environment
ï,·Highly organized and detail oriented
ï,·Foundational knowledge of web technologies such as HTTP, HTML, JSON, JavaScript.
ï,·Strong knowledge of relational databases and proficiency with SQL
ï,·Experience coding in Java, Ruby or Python
ï,·Basic knowledge of BASH
ï,·Knowledge of map reduce and other "big data" technologies a plus
ï,·Bachelor-Ts Degree from a Four-Year College or University
ï,·Degree in Engineering, Computer Science or related major a plus
About the Company:
Headquartered in Boston, MA, with offices throughout North America and Europe,DataXu(www.dataxu.com)(VotedAdvertising Age-Ts2011 #5 Best Place to Work&Named "Top Place to Work in 2011" byBoston Globe)is the only multi-channel digital marketing management (DMM) platform offering real time optimization for display, video, and mobile advertisers. With exceptional growth,DataXuis a private, venture backed company with the resources to make a big impact and the agility to lead revolutionary change in both technology and media.
DataXuis leading a revolution in advertising with the firstand only machine learning-based Digital Marketing Management (DMM) platform:DX3, which makes impression-level decisions in real time, optimizing the creative, consumer and contextual ad choices to help brands acquire more customers for less money. We-Tre already recognized as a leader in the Forrester Research December 2011 report: "The Forrester Waveâ"¢: Demand-Side Platforms, Q4 2011," in which DataXu is recognized as a Leader withDX3ranked as the #1 current offering.-releases/forrester-wave-report/
Beyond its technology,DataXuhas developed a trusted reputation for expertly advising andservicing advertisers and media agenciestrying to cross the chasm into a data-driven way of working.ã??DataXuis now expanding those relationships globally.
Benefit Highlights:
ï,·Medical & Dental Insurance - 100% company paid deductible
ï,·FSA (Medical, Dependent & Transportation care)
ï,·Onsite dry cleaning service
ï,·Company paid weekly catered lunches
ï,·Innovation Days
ï,·Generous Employee Referral Program
ï,·Monthly Employee Recognition Program
ï,·Free snacks and drinks
ï,·Friday socials
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