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Summary

Wed Feb 15, 2017 - 31 weeks ago

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Audio-Visual System Analyst

General Function
Analyzes audio-visual and radio systems to include planning, designing, evaluating, and installing systems and supporting switches, matrices, control consoles, and software. Provides system subject matter expertise for network based conference systems and command and control radio networks, operating systems, and resolution of complex malfunctions.
                       
Major Activities (Typical Duties/Responsibilities)
1.      Monitors ongoing operation of AV systems (datawalls, video teleconferencing (VTC) equipment, satellite television, terrestrial television, television displays, etc.) to ensure hardware and software are functioning and operational standards are met.
2.      Monitors, reviews, and analyzes equipment performance to ensure satisfactory operation.
3.      Identifies and resolves AV related problems occurring within the assigned area of responsibility
4.      Responds to customer requests for assistance, ensuring trouble reports are handled expeditiously. Participates in the resolution of very complex problems.
5.      Troubleshoots hardware, software, infrastructure and AV problems. Identifies and determines corrective actions for failures not covered by established procedures.
6.      Resolves partial system failures by providing revised applications of AV system operating capabilities, working through and around the problems with reduced capacity, and readjusting the system when full operating configuration is established
7.      Promotes AV security by ensuring compliance with established plans, policies, and standards.
8.      Participates in planning, monitoring, testing, maintaining, and implementing Multimedia AV, Video VTC as well as Video Display systems
9.      Reports other VTC network or equipment problems for appropriate maintenance action by the support contractor.
10.      Installs video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems
11.      Resolves connectivity and interoperability conflicts between AV components.
12.      Provides technical hands-on oversight with software installations, hardware configurations, and communication networking. Analyzes reliability of installed equipment and software to identify and correct problems.
13.      Identifies trends in the types and frequency of errors and recommends changes to ensure optimum effectiveness is achieved.
14.      Develops instructions for and leads technicians with installing, implementing, integrating, and maintaining AV systems.
15.      Researches functional requirements and determines needs of AV systems to ensure hardware and software are in place and functioning at the time of implementation.
16.      Implements new systems hardware and software to support AV systems.
17.      Analyzes AV reports and equipment use and capabilities to identify potential problems.
18.      Maintains configuration oversight of the AV systems. Keeps abreast of changes in technology and applications that impact AV operation.
19.      Inventories, tests and documents all AV systems and ensures obsolete equipment is properly decommissioned and disposed of.
20.      Provides customer support, assistance, orientation, and prime trainer for unit's maintenance personnel on AV systems.
21.      Provides technical assistance to current and potential users so that AV systems operations have few major disruptions.
22.      Proactively interacts with users to ensure proper operation of AV systems, hardware, and software. Demonstrates processes and provides orientation for new users. Consults with customers regarding potential system or program upgrades.
23.      Develops and maintains a trouble resolution database. Ensures systems are used properly.
24.      Delivers training course material and provides training to shop personnel. Ensures shop personnel are adequately trained and able to troubleshoot the AV systems.
25.      Assists work center with Radio Frequency (RF) Transmission Systems activities.
26.      Maintains Tower Climbing and Rescue certification and assists the work center with antenna/tower maintenance operations.
27.      Assists work center with preventive maintenance inspections (PMIs), troubleshooting open jobs/trouble tickers, and completing installs and project requirements on RF transmissions systems as necessary.
                       

Skills/Abilities
     Desire detailed knowledge of audio-visual systems, video-teleconferencing bridging, switch and controller configuration, operating systems and their upgrades, network operating systems.
     Working knowledge of desktop applications including word processing, spreadsheets, and database programs required.
     Working Knowledge of Information Assurance principles including vulnerability management and scanning principles (e.g. ACAS).
     Secret Security clearance required.
                       

Minimum Experience
     Server and client systems administration training.
     Information Assurance Technician Level II, with minimum of Security+ required to attain network permissions commensurate with network duties.
     Minimum of 4 years related audio-visual, network and/or client system administration, or information assurance work.
                                   
ANC Research & Development is an affirmative action employer and that age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sexual orientation or any other applicable status protected by state or local law are not taken into account in any employment decision, are not taken into account in any employment decision.

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