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Summary

Thu May 3, 2018 - 11 weeks ago

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Customer Service Associate

**Summary**


The Customer Service Associate is responsible for delivering friendly, courteous service to all customers visiting the store, presenting a positive image in person as well as on the phone, and maintaining the merchandising standards of the front end. Customer Service Associates must have a strong knowledge base of Gander Outdoors' products and the outdoor lifestyle to fully assist in customer questions and facilitate a positive checkout experience.


**Responsibilities**


**Essential Functions:**


+ Drive the business to success by delivering metrics and achieving success on the Leaderboard.

+ Facilitate a positive checkout experience.

+ Connect with customers by asking open ended questions, recommending solutions, answering customer questions, and graciously listening to and denoting customer concerns.

+ Restock merchandise to ensure the department and merchandise displays are organized and fully stocked.

+ Involvement in the community to promote the brand and stay informed concerning competitors.

+ Demonstrate safe practices and procedures in store by adhering to company standards.

+ Re-ticket merchandise to ensure accuracy

+ Ensure firearms are properly handled during the check in process at the front of the store.

+ Ensure federal, state and local compliance to protect the store's FFL and adhere to company policy on the handling and inventory of firearms.


**Non-Essential Functions:**


+ Complete other duties as assigned.


**Qualifications**


**Education/Years of Experience:**


+ High school diploma as appropriate for age or working towards a high school diploma, GED or equivalent required with 1 + years prior retail experience preferred or equivalent combination of education and experience.

+ Must be a minimum of 17 years of age.


**Other Qualifications:**


+ Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.

+ Demonstrates ethical and honest behavior in day-to-day interactions and business decisions.

+ Outstanding oral and written communication, interpersonal, leadership skills are required to interact with all levels of the company.

+ Demonstrate the ability to motivate the team to meet and exceed sales goals through excellent selling skills.

+ Strong computer skills with the ability to effectively maneuver in a Windows environment and through Microsoft Office products.

+ Able to freely access all areas of the register area by standing, walking, stooping, crawling, crouching, and kneeling; ability to lift and/or move up to 50 lbs.

+ Ability for infrequent overnight travel.

+ May be required to show proof of ability to possess a firearm per federal, state and local laws and regulations.


**Gander Outdoors is committed to a diverse and inclusive work environment.**


*****With Rights Come Responsibility.*****


******Gander Outdoors is a responsible licensed federal firearms seller.******


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**Job ID** _40126_


**# Positions** _1_


**Location** _US-NY-Kingston_


**Category** _754 - Customer Service - Customer Service Associate PT_

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