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Sat Feb 17, 2018 - 34 weeks ago

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Customer Service Associate- White Plains, Franchise Location

Drybar is a blowdry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that's blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.

We are growing faster than ever and fiercely recruiting amazing receptionists. At Drybar, our receptionists are called Bartenders because that's what they do - they tend to the social experience of our bar atmosphere.

So here's our question for you. Do you hold the power to...

...make anyone smile?

...befriend strangers?

...turn around a customer experience?

...remember names and faces? five things at one time?

Then we wanna meet you!

Before you introduce yourself, check out what we're all about here:

+ Greet clients with a warm and friendly welcome

+ Check clients in and out through Booker

+ Maintain highest degree of ethics when handling client payments and stylist tips/commissions

+ Troubleshoot any Booker issues and make changes to Client Profiles when needed

+ Manage Skype communication with Customer Service team and ensure all Skype messages are answered in a timely fashion

+ Elevate scheduling concerns to Customer Service team when necessary

+ Check notes section of Booker for any special client requests

+ Manage shop flow including pairing clients with stylists and managing break schedule for stylists in the absence of or by request of the Shop Manager

+ Serve complimentary beverages to our guests

+ Maintain shop cleanliness

+ Restock retail displays and maintain display cleanliness

+ Merchandising and inventory projects as assigned

+ Provide exceptional service

+ Tend to the social experience of our bar like atmosphere

+ Maintain clear communication with Shop Management about overall shop operations

+ Sell products, tools, and memberships

+ Other duties and projects as assigned

+ 1+ years' experience in a fast paced, customer centric environment

+ Previous salon/spa experience preferred but not required

+ Strong communication skills

+ Team work oriented mindset with a "can do" attitude

+ Ability to work at a sustained, fast pace

+ Excellent problem solving and trouble shooting skills

+ Track record in providing over-the-top, amazing customer service!

+ Ability to multitask with ease

+ Frequently required to stand and/or walk for duration of 6-8 hour long shifts

ID: 2018-1987

Shifts Available: Friday, Monday, Saturday, Sunday, Thursday, Tuesday, Wednesday

External Company Name: Drybar Holdings LLC

External Company URL: