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Summary

Sat Feb 17, 2018 - 26 weeks ago

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Customer Service Associate- White Plains, Franchise Location

Drybar is a blowdry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that's blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.





We are growing faster than ever and fiercely recruiting amazing receptionists. At Drybar, our receptionists are called Bartenders because that's what they do - they tend to the social experience of our bar atmosphere.





So here's our question for you. Do you hold the power to...





...make anyone smile?





...befriend strangers?





...turn around a customer experience?





...remember names and faces?





...do five things at one time?





Then we wanna meet you!





Before you introduce yourself, check out what we're all about here:









+ Greet clients with a warm and friendly welcome


+ Check clients in and out through Booker


+ Maintain highest degree of ethics when handling client payments and stylist tips/commissions


+ Troubleshoot any Booker issues and make changes to Client Profiles when needed


+ Manage Skype communication with Customer Service team and ensure all Skype messages are answered in a timely fashion


+ Elevate scheduling concerns to Customer Service team when necessary


+ Check notes section of Booker for any special client requests


+ Manage shop flow including pairing clients with stylists and managing break schedule for stylists in the absence of or by request of the Shop Manager


+ Serve complimentary beverages to our guests


+ Maintain shop cleanliness


+ Restock retail displays and maintain display cleanliness


+ Merchandising and inventory projects as assigned


+ Provide exceptional service


+ Tend to the social experience of our bar like atmosphere


+ Maintain clear communication with Shop Management about overall shop operations


+ Sell products, tools, and memberships


+ Other duties and projects as assigned





+ 1+ years' experience in a fast paced, customer centric environment


+ Previous salon/spa experience preferred but not required


+ Strong communication skills


+ Team work oriented mindset with a "can do" attitude


+ Ability to work at a sustained, fast pace


+ Excellent problem solving and trouble shooting skills


+ Track record in providing over-the-top, amazing customer service!


+ Ability to multitask with ease


+ Frequently required to stand and/or walk for duration of 6-8 hour long shifts





ID: 2018-1987

Shifts Available: Friday, Monday, Saturday, Sunday, Thursday, Tuesday, Wednesday

External Company Name: Drybar Holdings LLC

External Company URL: www.thedrybar.com

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