Associate Leave Reps are responsible for understanding the FMLA (Family Medical Leave Act) and state regulations, processing of leaves, review of medical certifications, and ongoing relationship management with employees requesting leaves and their Employer contacts. The leave specialist must exercise a high level of independent judgment and critical thinking in decision making, and be fully versed on the FMLA, applicable state leave laws as well customer specific processing requirements. Partnering with other business areas (Benefits Center, Contact Center, etc.) is also important to the success of the leave management operation. This position remains under the supervision and guidance of a Trainer/Mentor.
Principal Duties and Responsibilities:
Processing of new leaves and all daily follow-ups assigned
Determine eligibility and availability of leave time for each employee requesting leave for FMLA, State, and applicable Corporate protections
Determine and generate appropriate communications to comply with FMLA regulations and customer procedures
Review medical certifications and other documentation submitted; consult with Nurse Case Manager and IME unit if needed
Determine the appropriate status of leave under FMLA and state leave regulations taking into consideration regulatory requirements, company-specific requirements, and analysis of documentation received (medical, legal, etc.)
Communicate medical or absence information with other internal units (STD, Intake)- Management of a leave through duration, reporting status to Employer, employee and other internal units
Respond to leave questions and issues from employees or Employer contacts
May perform other duties as assigned
Successful completion of the Leave Management training program, passing score on the final exam and quality audit and mentor sign-off.
4-year degree or similar experience preferred
Strong interpersonal skills and customer relationship skills
Strong business communication skills (telephone, e-mail, written)
Knowledge of Windows; general keyboard and computer skills (Word, Excel, Access)
Decision making and analytical skills
Attention to detail and organizational skills
Understanding of STD processes and work flows and insurance industry preferred but not mandatory
This is a temporary to hire position.
Excellent temporary to hire position with a premier employer. There will be positions available throughout the remainder of 2013.
About Kelly Services®
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions.
Kelly®offers a comprehensive array of outsourcing and consulting services as well as world-class
staffing on a temporary, temporary-to-hire, and direct-hire basis.
Serving clients around the globe, Kelly provides employment to more than 560,000 employees annually.
Revenue in 2012 was $5.5 billion.
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