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Sat Feb 17, 2018 - 4 weeks ago

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Associate Customer Support


Essential Job Functions

+ Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.

+ Researches customer inquiries and responds to appropriate parties in a timely manner.

+ Records calls, processes requests and updates account history with results of inquiry to include proper documentation.

+ Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.

+ Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.

+ Interfaces with team personnel, management, and customers in reference to customer service issues.

+ Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.

+ Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

+ Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.


Basic Qualifications

+ High school diploma or G.E.D.

+ Four or more years of customer service or other telephone experience

+ Experience working with organizational functions and personnel

+ Experience working with fax machines, computer software, and telephone technology

+ Experience working with and skilled in the use of help desk software

Other Qualifications

+ Business and analytical problem solving skills

+ Communication skills

+ Ability to work independently

+ Ability to follow oral and written directions

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin,

citizenship, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers

receive equal consideration for employment.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities