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More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dv*
*
SAP Basis Technical Support Specialist Level 3 (Jazz)
Job ID ITD-0304944 Job type Full-time Regular
Work country USA Posted 19-Mar-2010
Work city Dubuque Job area Operations (all other)
Travel No travel Job category IT Specialist
Business unit Asset Mgmt Job role Server Services Specialist
Job role skillset General
Job description
IBM has announced that we will open a new technology service delivery center in Dubuque, Iowa, creating up to 1,300 jobs and providing high-value information technology services to IBM customers. The new service center will provide maintenance and monitoring of computer hardware and systems to IBM's business clients in the United States. This Technical Delivery Services Center will primarily support US Strategic outsourcing clients, providing server systems operations, security services, and end user services, including maintenance and monitoring of computer hardware and software systems. IBM's Technical Delivery Services Center is focused on increasing delivery quality and brings together all IBM worldwide service delivery capabilities for Strategic Outsourcing.
* **Please note that the start dates for these roles are in the Spring/Summer 2010 timeframe. This position is located onsite in Dubuque, IA. No remote work is available for these roles.***
We are now seeking senior and talented SAP Basis Technical Specialists with at least 5 yrs of experience, responsible for complex architecture, design installing, configuring, integrating, developing, and maintaining SAP Suite for Products to include ECC 6.0, CRM 7.0, BI 7.0, GTS 7.2, PI 7.1, EP 7.0, NW 7.01, NW 7.0, CE 7.1, NWDI, TREX 7.1, Vendavo 7.12, SLD, SAP Solution Manager. The SAP Products are running on Multi-tier DR architecture platforms zOS, Mainframe, AIX, and Linux with a DB2/390 database with data sharing and parallel sysplex environment. Also responsible for designing and implementing the non-SAP integrations for products such as Cognos, DataStage, WebSphere, Sabrix, LDAP, CDP, Tivoli, TSM, TWS, Faxplus, InfoPrint, eMail products, and etc. Span of responsibility includes ALL SAP Landscape to include Development, Sandbox, Dev2, Training, QA, QA2, Test, Biz Sim, PreProd, all DR systems, and Production.
Primary Job Responsibilities:
* Develop, implement, test SAP software products based on customer requirements.
* Develop, plan, install/upgrade, build, configure, integrate and test various SAP Products in the complex SAP Landscape per custom business process requirements.
* Develop and maintain complex SAP multi-tier/integrated processes and procedures to support the complex SAP Landscape complex SAP projects/tasks such as SLD, CTSPlus, Enhancement Package, Support Stacks, add-on packages, SSO, SNC, SSL, JCO, ADS, PI/Portal Contents, WebDynpro, Client Copies, SMD, EarlyWatch, GLFU Sessions, Language Imports, Kernel Patches.
* Plan, implement, test, document complex SAP multi-tier processes and procedures for SAP Backup, Recovery, SAP Flashcopy, and SAP system copies/refreshes, Capacity Planning for DASD, OS, CPU, and SAP App Server Requirements, Workload Balancing across the complex SAP Landscape, SAP DR and SAP High Availability to synchronize and ensure step progression of SAP Core products, SAP and non-SAP interfaces, and AIX/LINUX/Mainframe components, SAPServer, SAPApps, SAPDB Performance requirements, parameters, tuning, testing.
* Develop SAP processes and procedures for problem analysis/determination and provide long term solutions. SAP software components and associated configuration/parameter files for SAP CCMS.
* Determine SAP security parameters to ensure SAP landscape security and audit compliance.
Required
* High School Diploma/GED
* At least 5 years experience in SAP Basis
* At least 2 years experience in R/3, ECC, Solution Manager, Netweaver
* At least 2 years experience in designing, architecting, implementing moderate to complex tasks for SAP Bolt-ons
* At least 1 year experience in z/OS AIX DB/2 java Oracle databases
* U.S. citizenship required
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
SAP Basis Technical Support Specialist Level 3 (Jazz)
Job ID ITD-0304944 Job type Full-time Regular
Work country USA Posted 19-Mar-2010
Work city Dubuque Job area Operations (all other)
Travel No travel Job category IT Specialist
Business unit Asset Mgmt Job role Server Services Specialist
Job role skillset General
Job description
IBM has announced that we will open a new technology service delivery center in Dubuque, Iowa, creating up to 1,300 jobs and providing high-value information technology services to IBM customers. The new service center will provide maintenance and monitoring of computer hardware and systems to IBM's business clients in the United States. This Technical Delivery Services Center will primarily support US Strategic outsourcing clients, providing server systems operations, security services, and end user services, including maintenance and monitoring of computer hardware and software systems. IBM's Technical Delivery Services Center is focused on increasing delivery quality and brings together all IBM worldwide service delivery capabilities for Strategic Outsourcing.
* **Please note that the start dates for these roles are in the Spring/Summer 2010 timeframe. This position is located onsite in Dubuque, IA. No remote work is available for these roles.***
We are now seeking senior and talented SAP Basis Technical Specialists with at least 5 yrs of experience, responsible for complex architecture, design installing, configuring, integrating, developing, and maintaining SAP Suite for Products to include ECC 6.0, CRM 7.0, BI 7.0, GTS 7.2, PI 7.1, EP 7.0, NW 7.01, NW 7.0, CE 7.1, NWDI, TREX 7.1, Vendavo 7.12, SLD, SAP Solution Manager. The SAP Products are running on Multi-tier DR architecture platforms zOS, Mainframe, AIX, and Linux with a DB2/390 database with data sharing and parallel sysplex environment. Also responsible for designing and implementing the non-SAP integrations for products such as Cognos, DataStage, WebSphere, Sabrix, LDAP, CDP, Tivoli, TSM, TWS, Faxplus, InfoPrint, eMail products, and etc. Span of responsibility includes ALL SAP Landscape to include Development, Sandbox, Dev2, Training, QA, QA2, Test, Biz Sim, PreProd, all DR systems, and Production.
Primary Job Responsibilities:
* Develop, implement, test SAP software products based on customer requirements.
* Develop, plan, install/upgrade, build, configure, integrate and test various SAP Products in the complex SAP Landscape per custom business process requirements.
* Develop and maintain complex SAP multi-tier/integrated processes and procedures to support the complex SAP Landscape complex SAP projects/tasks such as SLD, CTSPlus, Enhancement Package, Support Stacks, add-on packages, SSO, SNC, SSL, JCO, ADS, PI/Portal Contents, WebDynpro, Client Copies, SMD, EarlyWatch, GLFU Sessions, Language Imports, Kernel Patches.
* Plan, implement, test, document complex SAP multi-tier processes and procedures for SAP Backup, Recovery, SAP Flashcopy, and SAP system copies/refreshes, Capacity Planning for DASD, OS, CPU, and SAP App Server Requirements, Workload Balancing across the complex SAP Landscape, SAP DR and SAP High Availability to synchronize and ensure step progression of SAP Core products, SAP and non-SAP interfaces, and AIX/LINUX/Mainframe components, SAPServer, SAPApps, SAPDB Performance requirements, parameters, tuning, testing.
* Develop SAP processes and procedures for problem analysis/determination and provide long term solutions. SAP software components and associated configuration/parameter files for SAP CCMS.
* Determine SAP security parameters to ensure SAP landscape security and audit compliance.
Required
* High School Diploma/GED
* At least 5 years experience in SAP Basis
* At least 2 years experience in R/3, ECC, Solution Manager, Netweaver
* At least 2 years experience in designing, architecting, implementing moderate to complex tasks for SAP Bolt-ons
* At least 1 year experience in z/OS AIX DB/2 java Oracle databases
* U.S. citizenship required
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
SAP Basis Technical Support Specialist Level 3 (Jazz)
Job ID ITD-0304944 Job type Full-time Regular
Work country USA Posted 19-Mar-2010
Work city Dubuque Job area Operations (all other)
Travel No travel Job category IT Specialist
Business unit Asset Mgmt Job role Server Services Specialist
Job role skillset General
Job description
IBM has announced that we will open a new technology service delivery center in Dubuque, Iowa, creating up to 1,300 jobs and providing high-value information technology services to IBM customers. The new service center will provide maintenance and monitoring of computer hardware and systems to IBM's business clients in the United States. This Technical Delivery Services Center will primarily support US Strategic outsourcing clients, providing server systems operations, security services, and end user services, including maintenance and monitoring of computer hardware and software systems. IBM's Technical Delivery Services Center is focused on increasing delivery quality and brings together all IBM worldwide service delivery capabilities for Strategic Outsourcing.
* **Please note that the start dates for these roles are in the Spring/Summer 2010 timeframe. This position is located onsite in Dubuque, IA. No remote work is available for these roles.***
We are now seeking senior and talented SAP Basis Technical Specialists with at least 5 yrs of experience, responsible for complex architecture, design installing, configuring, integrating, developing, and maintaining SAP Suite for Products to include ECC 6.0, CRM 7.0, BI 7.0, GTS 7.2, PI 7.1, EP 7.0, NW 7.01, NW 7.0, CE 7.1, NWDI, TREX 7.1, Vendavo 7.12, SLD, SAP Solution Manager. The SAP Products are running on Multi-tier DR architecture platforms zOS, Mainframe, AIX, and Linux with a DB2/390 database with data sharing and parallel sysplex environment. Also responsible for designing and implementing the non-SAP integrations for products such as Cognos, DataStage, WebSphere, Sabrix, LDAP, CDP, Tivoli, TSM, TWS, Faxplus, InfoPrint, eMail products, and etc. Span of responsibility includes ALL SAP Landscape to include Development, Sandbox, Dev2, Training, QA, QA2, Test, Biz Sim, PreProd, all DR systems, and Production.
Primary Job Responsibilities:
* Develop, implement, test SAP software products based on customer requirements.
* Develop, plan, install/upgrade, build, configure, integrate and test various SAP Products in the complex SAP Landscape per custom business process requirements.
* Develop and maintain complex SAP multi-tier/integrated processes and procedures to support the complex SAP Landscape complex SAP projects/tasks such as SLD, CTSPlus, Enhancement Package, Support Stacks, add-on packages, SSO, SNC, SSL, JCO, ADS, PI/Portal Contents, WebDynpro, Client Copies, SMD, EarlyWatch, GLFU Sessions, Language Imports, Kernel Patches.
* Plan, implement, test, document complex SAP multi-tier processes and procedures for SAP Backup, Recovery, SAP Flashcopy, and SAP system copies/refreshes, Capacity Planning for DASD, OS, CPU, and SAP App Server Requirements, Workload Balancing across the complex SAP Landscape, SAP DR and SAP High Availability to synchronize and ensure step progression of SAP Core products, SAP and non-SAP interfaces, and AIX/LINUX/Mainframe components, SAPServer, SAPApps, SAPDB Performance requirements, parameters, tuning, testing.
* Develop SAP processes and procedures for problem analysis/determination and provide long term solutions. SAP software components and associated configuration/parameter files for SAP CCMS.
* Determine SAP security parameters to ensure SAP landscape security and audit compliance.
Required
* High School Diploma/GED
* At least 5 years experience in SAP Basis
* At least 2 years experience in R/3, ECC, Solution Manager, Netweaver
* At least 2 years experience in designing, architecting, implementing moderate to complex tasks for SAP Bolt-ons
* At least 1 year experience in z/OS AIX DB/2 java Oracle databases
* U.S. citizenship required
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
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More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dvRequisition # 11344BR
Title Area Sales Manager, Curry Seed
Functional Unit Sales
City various
U.S. State/ Canada Province IOWA
Country United States (USA)
Position Type Full-Time Regular
Hiring Manager Title Sales & Marketing Manager
Job Description This position is a member of the Curry Brand team, responsible for meeting sales & margin targets in a geographical area of responsibility. The Curry ASM will drive additional demand and growth of Curry products with customers and prospects.
Duties/Responsibilities Identify customer and prospect sales opportunities and establish a plan to capitalize on these through direct sales efforts and through Curry dealers. Manage direct selling activities to assigned accounts. Provide agronomic support and guidance to growers and prospects.
Set sales targets and pursue sales leads; visit new and existing customers; assess customer needs and suggest appropriate products and services; respond to customer enquiries; negotiate price and delivery times within the limits of authority; and conclude sales orders to meet revenue targets
Call on customers with Curry dealers and serve as a role model, teacher, and coach while demonstrating sales skills and customer responsiveness. Manage dealer performance through the establishment, communication and clarification of sales goals and expectations. Hold individuals accountable for meeting established performance standards.
Continually educate with new and better ways to meet the needs of the customer. Ensure that all individuals in the area have the necessary technical skills and information needed to meet expectations. Create an environment that fosters learning. Coach dealers to enhance selling activity, differentiate products and services and build relationships.
Set sales targets and tactical plans with each dealer for assigned customers and prospects.
Understand customer needs and provide feedback to organization on product performance, program effectiveness and competitive activity. Suggest improvements or alternative tactics to help achieve district and area goals.
Maintain a thorough agronomic and technical knowledge of Curry products and services and troubleshoot customer complaints and work to resolve them.
Refers sales leads, customer feedback, and information on competitor activity to appropriate contacts within the organization so that they can respond to changing market conditions and customer demands
Continue to develop professionally by remaining current with new technologies, management innovations and sales management developments.
Analyze, monitor and manage within set guidelines the district operational budgets, various sales tools, and seed supply.
Continue to look for ways to create additional efficiencies within the Curry system and leverage company resources.
Educational Qualifications Desired Bachelor's degree in Agronomy, Business, Marketing required, will consider other degrees or work related field sales and marketing experience.
Competencies and Experience Desired 3-5 years experience in sales and sales management.
Selling methodology and technique.
Curry products and services.
Marketing tools and techniques.
Competitive product/service offerings; local agricultural markets; value chain and crop production practices.
Environmental, regulatory, and stewardship requirements for the various technology products.
Company policies and procedures.
Demonstrated skills in:
Management of sales territory including supervision of personnel.
Selling, negotiating, influencing, conflict resolution, handling objections and coaching.
Using computer hardware software/intranet to generate reports, territory plans, inventory data, and complete administrative duties.
Demonstrated ability to:
Build/maintain strong relationships with customers, key industry/market influencers, Curry partners and teammates.
Work effectively within a team environment.
Lead and influence teams/projects and coach individuals in accomplishing defined objectives/goals.
Understands the needs and values of partners and customers and to develop solutions to satisfy/retain.
Get results by taking initiative, overcoming obstacles & finding creative solutions.
Work independently with minimum supervision and operate within budget.
Work in and adapt to a rapidly changing business environment.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dvRequisition # 11344BR
Title Area Sales Manager, Curry Seed
Functional Unit Sales
City various
U.S. State/ Canada Province IOWA
Country United States (USA)
Position Type Full-Time Regular
Hiring Manager Title Sales & Marketing Manager
Job Description This position is a member of the Curry Brand team, responsible for meeting sales & margin targets in a geographical area of responsibility. The Curry ASM will drive additional demand and growth of Curry products with customers and prospects.
Duties/Responsibilities Identify customer and prospect sales opportunities and establish a plan to capitalize on these through direct sales efforts and through Curry dealers. Manage direct selling activities to assigned accounts. Provide agronomic support and guidance to growers and prospects.
Set sales targets and pursue sales leads; visit new and existing customers; assess customer needs and suggest appropriate products and services; respond to customer enquiries; negotiate price and delivery times within the limits of authority; and conclude sales orders to meet revenue targets
Call on customers with Curry dealers and serve as a role model, teacher, and coach while demonstrating sales skills and customer responsiveness. Manage dealer performance through the establishment, communication and clarification of sales goals and expectations. Hold individuals accountable for meeting established performance standards.
Continually educate with new and better ways to meet the needs of the customer. Ensure that all individuals in the area have the necessary technical skills and information needed to meet expectations. Create an environment that fosters learning. Coach dealers to enhance selling activity, differentiate products and services and build relationships.
Set sales targets and tactical plans with each dealer for assigned customers and prospects.
Understand customer needs and provide feedback to organization on product performance, program effectiveness and competitive activity. Suggest improvements or alternative tactics to help achieve district and area goals.
Maintain a thorough agronomic and technical knowledge of Curry products and services and troubleshoot customer complaints and work to resolve them.
Refers sales leads, customer feedback, and information on competitor activity to appropriate contacts within the organization so that they can respond to changing market conditions and customer demands
Continue to develop professionally by remaining current with new technologies, management innovations and sales management developments.
Analyze, monitor and manage within set guidelines the district operational budgets, various sales tools, and seed supply.
Continue to look for ways to create additional efficiencies within the Curry system and leverage company resources.
Educational Qualifications Desired Bachelor's degree in Agronomy, Business, Marketing required, will consider other degrees or work related field sales and marketing experience.
Competencies and Experience Desired 3-5 years experience in sales and sales management.
Selling methodology and technique.
Curry products and services.
Marketing tools and techniques.
Competitive product/service offerings; local agricultural markets; value chain and crop production practices.
Environmental, regulatory, and stewardship requirements for the various technology products.
Company policies and procedures.
Demonstrated skills in:
Management of sales territory including supervision of personnel.
Selling, negotiating, influencing, conflict resolution, handling objections and coaching.
Using computer hardware software/intranet to generate reports, territory plans, inventory data, and complete administrative duties.
Demonstrated ability to:
Build/maintain strong relationships with customers, key industry/market influencers, Curry partners and teammates.
Work effectively within a team environment.
Lead and influence teams/projects and coach individuals in accomplishing defined objectives/goals.
Understands the needs and values of partners and customers and to develop solutions to satisfy/retain.
Get results by taking initiative, overcoming obstacles & finding creative solutions.
Work independently with minimum supervision and operate within budget.
Work in and adapt to a rapidly changing business environment.More Information » _a', 'dvRequisition # 11344BR
Title Area Sales Manager, Curry Seed
Functional Unit Sales
City various
U.S. State/ Canada Province IOWA
Country United States (USA)
Position Type Full-Time Regular
Hiring Manager Title Sales & Marketing Manager
Job Description This position is a member of the Curry Brand team, responsible for meeting sales & margin targets in a geographical area of responsibility. The Curry ASM will drive additional demand and growth of Curry products with customers and prospects.
Duties/Responsibilities Identify customer and prospect sales opportunities and establish a plan to capitalize on these through direct sales efforts and through Curry dealers. Manage direct selling activities to assigned accounts. Provide agronomic support and guidance to growers and prospects.
Set sales targets and pursue sales leads; visit new and existing customers; assess customer needs and suggest appropriate products and services; respond to customer enquiries; negotiate price and delivery times within the limits of authority; and conclude sales orders to meet revenue targets
Call on customers with Curry dealers and serve as a role model, teacher, and coach while demonstrating sales skills and customer responsiveness. Manage dealer performance through the establishment, communication and clarification of sales goals and expectations. Hold individuals accountable for meeting established performance standards.
Continually educate with new and better ways to meet the needs of the customer. Ensure that all individuals in the area have the necessary technical skills and information needed to meet expectations. Create an environment that fosters learning. Coach dealers to enhance selling activity, differentiate products and services and build relationships.
Set sales targets and tactical plans with each dealer for assigned customers and prospects.
Understand customer needs and provide feedback to organization on product performance, program effectiveness and competitive activity. Suggest improvements or alternative tactics to help achieve district and area goals.
Maintain a thorough agronomic and technical knowledge of Curry products and services and troubleshoot customer complaints and work to resolve them.
Refers sales leads, customer feedback, and information on competitor activity to appropriate contacts within the organization so that they can respond to changing market conditions and customer demands
Continue to develop professionally by remaining current with new technologies, management innovations and sales management developments.
Analyze, monitor and manage within set guidelines the district operational budgets, various sales tools, and seed supply.
Continue to look for ways to create additional efficiencies within the Curry system and leverage company resources.
Educational Qualifications Desired Bachelor's degree in Agronomy, Business, Marketing required, will consider other degrees or work related field sales and marketing experience.
Competencies and Experience Desired 3-5 years experience in sales and sales management.
Selling methodology and technique.
Curry products and services.
Marketing tools and techniques.
Competitive product/service offerings; local agricultural markets; value chain and crop production practices.
Environmental, regulatory, and stewardship requirements for the various technology products.
Company policies and procedures.
Demonstrated skills in:
Management of sales territory including supervision of personnel.
Selling, negotiating, influencing, conflict resolution, handling objections and coaching.
Using computer hardware software/intranet to generate reports, territory plans, inventory data, and complete administrative duties.
Demonstrated ability to:
Build/maintain strong relationships with customers, key industry/market influencers, Curry partners and teammates.
Work effectively within a team environment.
Lead and influence teams/projects and coach individuals in accomplishing defined objectives/goals.
Understands the needs and values of partners and customers and to develop solutions to satisfy/retain.
Get results by taking initiative, overcoming obstacles & finding creative solutions.
Work independently with minimum supervision and operate within budget.
Work in and adapt to a rapidly changing business environment.More Information » _a', event)">Jobs
More Information »_a" style="position:absolute; visibility:hidden; background-color:#FFFFFF; width:400px; padding:2px; border:1px solid blue;">
|
Click on the link to show all listings in that category or location
|
|
|
|
Sunday, March 21, 2010 |
More Information »693046c" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dvRequisition # 11344BR
Title Area Sales Manager, Curry Seed
Functional Unit Sales
City various
U.S. State/ Canada Province IOWA
Country United States (USA)
Position Type Full-Time Regular
Hiring Manager Title Sales & Marketing Manager
Job Description This position is a member of the Curry Brand team, responsible for meeting sales & margin targets in a geographical area of responsibility. The Curry ASM will drive additional demand and growth of Curry products with customers and prospects.
Duties/Responsibilities Identify customer and prospect sales opportunities and establish a plan to capitalize on these through direct sales efforts and through Curry dealers. Manage direct selling activities to assigned accounts. Provide agronomic support and guidance to growers and prospects.
Set sales targets and pursue sales leads; visit new and existing customers; assess customer needs and suggest appropriate products and services; respond to customer enquiries; negotiate price and delivery times within the limits of authority; and conclude sales orders to meet revenue targets
Call on customers with Curry dealers and serve as a role model, teacher, and coach while demonstrating sales skills and customer responsiveness. Manage dealer performance through the establishment, communication and clarification of sales goals and expectations. Hold individuals accountable for meeting established performance standards.
Continually educate with new and better ways to meet the needs of the customer. Ensure that all individuals in the area have the necessary technical skills and information needed to meet expectations. Create an environment that fosters learning. Coach dealers to enhance selling activity, differentiate products and services and build relationships.
Set sales targets and tactical plans with each dealer for assigned customers and prospects.
Understand customer needs and provide feedback to organization on product performance, program effectiveness and competitive activity. Suggest improvements or alternative tactics to help achieve district and area goals.
Maintain a thorough agronomic and technical knowledge of Curry products and services and troubleshoot customer complaints and work to resolve them.
Refers sales leads, customer feedback, and information on competitor activity to appropriate contacts within the organization so that they can respond to changing market conditions and customer demands
Continue to develop professionally by remaining current with new technologies, management innovations and sales management developments.
Analyze, monitor and manage within set guidelines the district operational budgets, various sales tools, and seed supply.
Continue to look for ways to create additional efficiencies within the Curry system and leverage company resources.
Educational Qualifications Desired Bachelor's degree in Agronomy, Business, Marketing required, will consider other degrees or work related field sales and marketing experience.
Competencies and Experience Desired 3-5 years experience in sales and sales management.
Selling methodology and technique.
Curry products and services.
Marketing tools and techniques.
Competitive product/service offerings; local agricultural markets; value chain and crop production practices.
Environmental, regulatory, and stewardship requirements for the various technology products.
Company policies and procedures.
Demonstrated skills in:
Management of sales territory including supervision of personnel.
Selling, negotiating, influencing, conflict resolution, handling objections and coaching.
Using computer hardware software/intranet to generate reports, territory plans, inventory data, and complete administrative duties.
Demonstrated ability to:
Build/maintain strong relationships with customers, key industry/market influencers, Curry partners and teammates.
Work effectively within a team environment.
Lead and influence teams/projects and coach individuals in accomplishing defined objectives/goals.
Understands the needs and values of partners and customers and to develop solutions to satisfy/retain.
Get results by taking initiative, overcoming obstacles & finding creative solutions.
Work independently with minimum supervision and operate within budget.
Work in and adapt to a rapidly changing business environment.More Information » _0', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dvRequisition # 11344BR
Title Area Sales Manager, Curry Seed
Functional Unit Sales
City various
U.S. State/ Canada Province IOWA
Country United States (USA)
Position Type Full-Time Regular
Hiring Manager Title Sales & Marketing Manager
Job Description This position is a member of the Curry Brand team, responsible for meeting sales & margin targets in a geographical area of responsibility. The Curry ASM will drive additional demand and growth of Curry products with customers and prospects.
Duties/Responsibilities Identify customer and prospect sales opportunities and establish a plan to capitalize on these through direct sales efforts and through Curry dealers. Manage direct selling activities to assigned accounts. Provide agronomic support and guidance to growers and prospects.
Set sales targets and pursue sales leads; visit new and existing customers; assess customer needs and suggest appropriate products and services; respond to customer enquiries; negotiate price and delivery times within the limits of authority; and conclude sales orders to meet revenue targets
Call on customers with Curry dealers and serve as a role model, teacher, and coach while demonstrating sales skills and customer responsiveness. Manage dealer performance through the establishment, communication and clarification of sales goals and expectations. Hold individuals accountable for meeting established performance standards.
Continually educate with new and better ways to meet the needs of the customer. Ensure that all individuals in the area have the necessary technical skills and information needed to meet expectations. Create an environment that fosters learning. Coach dealers to enhance selling activity, differentiate products and services and build relationships.
Set sales targets and tactical plans with each dealer for assigned customers and prospects.
Understand customer needs and provide feedback to organization on product performance, program effectiveness and competitive activity. Suggest improvements or alternative tactics to help achieve district and area goals.
Maintain a thorough agronomic and technical knowledge of Curry products and services and troubleshoot customer complaints and work to resolve them.
Refers sales leads, customer feedback, and information on competitor activity to appropriate contacts within the organization so that they can respond to changing market conditions and customer demands
Continue to develop professionally by remaining current with new technologies, management innovations and sales management developments.
Analyze, monitor and manage within set guidelines the district operational budgets, various sales tools, and seed supply.
Continue to look for ways to create additional efficiencies within the Curry system and leverage company resources.
Educational Qualifications Desired Bachelor's degree in Agronomy, Business, Marketing required, will consider other degrees or work related field sales and marketing experience.
Competencies and Experience Desired 3-5 years experience in sales and sales management.
Selling methodology and technique.
Curry products and services.
Marketing tools and techniques.
Competitive product/service offerings; local agricultural markets; value chain and crop production practices.
Environmental, regulatory, and stewardship requirements for the various technology products.
Company policies and procedures.
Demonstrated skills in:
Management of sales territory including supervision of personnel.
Selling, negotiating, influencing, conflict resolution, handling objections and coaching.
Using computer hardware software/intranet to generate reports, territory plans, inventory data, and complete administrative duties.
Demonstrated ability to:
Build/maintain strong relationships with customers, key industry/market influencers, Curry partners and teammates.
Work effectively within a team environment.
Lead and influence teams/projects and coach individuals in accomplishing defined objectives/goals.
Understands the needs and values of partners and customers and to develop solutions to satisfy/retain.
Get results by taking initiative, overcoming obstacles & finding creative solutions.
Work independently with minimum supervision and operate within budget.
Work in and adapt to a rapidly changing business environment.More Information » _0', 'dvRequisition # 11344BR
Title Area Sales Manager, Curry Seed
Functional Unit Sales
City various
U.S. State/ Canada Province IOWA
Country United States (USA)
Position Type Full-Time Regular
Hiring Manager Title Sales & Marketing Manager
Job Description This position is a member of the Curry Brand team, responsible for meeting sales & margin targets in a geographical area of responsibility. The Curry ASM will drive additional demand and growth of Curry products with customers and prospects.
Duties/Responsibilities Identify customer and prospect sales opportunities and establish a plan to capitalize on these through direct sales efforts and through Curry dealers. Manage direct selling activities to assigned accounts. Provide agronomic support and guidance to growers and prospects.
Set sales targets and pursue sales leads; visit new and existing customers; assess customer needs and suggest appropriate products and services; respond to customer enquiries; negotiate price and delivery times within the limits of authority; and conclude sales orders to meet revenue targets
Call on customers with Curry dealers and serve as a role model, teacher, and coach while demonstrating sales skills and customer responsiveness. Manage dealer performance through the establishment, communication and clarification of sales goals and expectations. Hold individuals accountable for meeting established performance standards.
Continually educate with new and better ways to meet the needs of the customer. Ensure that all individuals in the area have the necessary technical skills and information needed to meet expectations. Create an environment that fosters learning. Coach dealers to enhance selling activity, differentiate products and services and build relationships.
Set sales targets and tactical plans with each dealer for assigned customers and prospects.
Understand customer needs and provide feedback to organization on product performance, program effectiveness and competitive activity. Suggest improvements or alternative tactics to help achieve district and area goals.
Maintain a thorough agronomic and technical knowledge of Curry products and services and troubleshoot customer complaints and work to resolve them.
Refers sales leads, customer feedback, and information on competitor activity to appropriate contacts within the organization so that they can respond to changing market conditions and customer demands
Continue to develop professionally by remaining current with new technologies, management innovations and sales management developments.
Analyze, monitor and manage within set guidelines the district operational budgets, various sales tools, and seed supply.
Continue to look for ways to create additional efficiencies within the Curry system and leverage company resources.
Educational Qualifications Desired Bachelor's degree in Agronomy, Business, Marketing required, will consider other degrees or work related field sales and marketing experience.
Competencies and Experience Desired 3-5 years experience in sales and sales management.
Selling methodology and technique.
Curry products and services.
Marketing tools and techniques.
Competitive product/service offerings; local agricultural markets; value chain and crop production practices.
Environmental, regulatory, and stewardship requirements for the various technology products.
Company policies and procedures.
Demonstrated skills in:
Management of sales territory including supervision of personnel.
Selling, negotiating, influencing, conflict resolution, handling objections and coaching.
Using computer hardware software/intranet to generate reports, territory plans, inventory data, and complete administrative duties.
Demonstrated ability to:
Build/maintain strong relationships with customers, key industry/market influencers, Curry partners and teammates.
Work effectively within a team environment.
Lead and influence teams/projects and coach individuals in accomplishing defined objectives/goals.
Understands the needs and values of partners and customers and to develop solutions to satisfy/retain.
Get results by taking initiative, overcoming obstacles & finding creative solutions.
Work independently with minimum supervision and operate within budget.
Work in and adapt to a rapidly changing business environment.More Information » _0', event)">IT/Computers
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Backup & Recovery Storage Support Specialist - Rhythm
Job ID ITD-0304655 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Storage
Job description
*** Start date for this role is in the Spring 2010 timeframe. This position is located onsite in DUBUQUE IOWA. No remote work is available.
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Backup & Recovery Storage Support Specialists responsible for applying expert analysis to provide support for problems and change tickets for storage systems. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment. Incumbents are also responsible for mentoring and training other members in the pool.
Remote work is not available. Pager coverage and possible offshift coverage would be required. No paid relocation (candidates must either be located in Dubuque, or be willing to self-relocate to the area).
Primary Job Responsibilities:
* Support problem and change tickets for storage systems support work involving problem determination and implementation of changes to storage devices, data backups, software, applications or network systems. The work consists of performing primarily routine and standardized sets of tasks. The work may involve a series of repeatable tasks and steps that are followed when addressing service needs or situations for a particular account.
Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams.
Required
* Basic knowledge in in one or more of the following: Tivoli Storage Manager (TSM), Netbackup, Avamar
* Basic knowledge in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* At least 1 year experience in in one or more of the following: Tivoli Storage Manager (TSM), Netbackup, Avamar
* At least 1 year experience in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Backup & Recovery Storage Support Specialist - Rhythm
Job ID ITD-0304655 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Storage
Job description
*** Start date for this role is in the Spring 2010 timeframe. This position is located onsite in DUBUQUE IOWA. No remote work is available.
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Backup & Recovery Storage Support Specialists responsible for applying expert analysis to provide support for problems and change tickets for storage systems. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment. Incumbents are also responsible for mentoring and training other members in the pool.
Remote work is not available. Pager coverage and possible offshift coverage would be required. No paid relocation (candidates must either be located in Dubuque, or be willing to self-relocate to the area).
Primary Job Responsibilities:
* Support problem and change tickets for storage systems support work involving problem determination and implementation of changes to storage devices, data backups, software, applications or network systems. The work consists of performing primarily routine and standardized sets of tasks. The work may involve a series of repeatable tasks and steps that are followed when addressing service needs or situations for a particular account.
Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams.
Required
* Basic knowledge in in one or more of the following: Tivoli Storage Manager (TSM), Netbackup, Avamar
* Basic knowledge in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* At least 1 year experience in in one or more of the following: Tivoli Storage Manager (TSM), Netbackup, Avamar
* At least 1 year experience in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Backup & Recovery Storage Support Specialist - Rhythm
Job ID ITD-0304655 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Storage
Job description
*** Start date for this role is in the Spring 2010 timeframe. This position is located onsite in DUBUQUE IOWA. No remote work is available.
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Backup & Recovery Storage Support Specialists responsible for applying expert analysis to provide support for problems and change tickets for storage systems. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment. Incumbents are also responsible for mentoring and training other members in the pool.
Remote work is not available. Pager coverage and possible offshift coverage would be required. No paid relocation (candidates must either be located in Dubuque, or be willing to self-relocate to the area).
Primary Job Responsibilities:
* Support problem and change tickets for storage systems support work involving problem determination and implementation of changes to storage devices, data backups, software, applications or network systems. The work consists of performing primarily routine and standardized sets of tasks. The work may involve a series of repeatable tasks and steps that are followed when addressing service needs or situations for a particular account.
Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams.
Required
* Basic knowledge in in one or more of the following: Tivoli Storage Manager (TSM), Netbackup, Avamar
* Basic knowledge in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* At least 1 year experience in in one or more of the following: Tivoli Storage Manager (TSM), Netbackup, Avamar
* At least 1 year experience in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
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Technical Support Specialist - Storage
Job ID ITD-0272118 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit Asset Mgmt Job role Server Support Specialist
Job role skillset Storage
Job description
*** Starts for this role is in the Spring 2010 timeframe. This position is located onsite in Dubuque, IA., no remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.**
IBM's new Technical Services Delivery opening June/July 2009 in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing support for problem and change tickets for storage systems support. Incumbent assesses situation to determine problem facing the client. Responsible for implementing changes to the client's environment.
Remote work is not available. Pager coverage and possible offshift coverage would be required.
Primary Job Responsibilities:
Support problem and change tickets for storage systems support work involving problem determination and implementation of changes to storage devices, data backups, software, applications or network systems. The work consists of performing primarily routine and standardized sets of tasks. The work may involve a series of repeatable tasks and steps that are followed when addressing service needs or situations for a particular account.
Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams.
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Required
* Basic knowledge in Storage, hardware, server, network, operating system, software, application, database or other technologies
* Basic knowledge in installing, trouble shooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* At least 6 months experience in installing, trouble shooting, operating, testing, planning and configuring relevant technologies
* At least 6 months experience in storage, hardware, server, network, operating system, software, application, databse or other technologies for either open systems or mainframe
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Technical Support Specialist - Storage
Job ID ITD-0272118 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit Asset Mgmt Job role Server Support Specialist
Job role skillset Storage
Job description
*** Starts for this role is in the Spring 2010 timeframe. This position is located onsite in Dubuque, IA., no remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.**
IBM's new Technical Services Delivery opening June/July 2009 in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing support for problem and change tickets for storage systems support. Incumbent assesses situation to determine problem facing the client. Responsible for implementing changes to the client's environment.
Remote work is not available. Pager coverage and possible offshift coverage would be required.
Primary Job Responsibilities:
Support problem and change tickets for storage systems support work involving problem determination and implementation of changes to storage devices, data backups, software, applications or network systems. The work consists of performing primarily routine and standardized sets of tasks. The work may involve a series of repeatable tasks and steps that are followed when addressing service needs or situations for a particular account.
Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams.
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Required
* Basic knowledge in Storage, hardware, server, network, operating system, software, application, database or other technologies
* Basic knowledge in installing, trouble shooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* At least 6 months experience in installing, trouble shooting, operating, testing, planning and configuring relevant technologies
* At least 6 months experience in storage, hardware, server, network, operating system, software, application, databse or other technologies for either open systems or mainframe
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Technical Support Specialist - Storage
Job ID ITD-0272118 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit Asset Mgmt Job role Server Support Specialist
Job role skillset Storage
Job description
*** Starts for this role is in the Spring 2010 timeframe. This position is located onsite in Dubuque, IA., no remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.**
IBM's new Technical Services Delivery opening June/July 2009 in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing support for problem and change tickets for storage systems support. Incumbent assesses situation to determine problem facing the client. Responsible for implementing changes to the client's environment.
Remote work is not available. Pager coverage and possible offshift coverage would be required.
Primary Job Responsibilities:
Support problem and change tickets for storage systems support work involving problem determination and implementation of changes to storage devices, data backups, software, applications or network systems. The work consists of performing primarily routine and standardized sets of tasks. The work may involve a series of repeatable tasks and steps that are followed when addressing service needs or situations for a particular account.
Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams.
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Required
* Basic knowledge in Storage, hardware, server, network, operating system, software, application, database or other technologies
* Basic knowledge in installing, trouble shooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* At least 6 months experience in installing, trouble shooting, operating, testing, planning and configuring relevant technologies
* At least 6 months experience in storage, hardware, server, network, operating system, software, application, databse or other technologies for either open systems or mainframe
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
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Sunday, March 21, 2010 |
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More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dv*
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Technical Support Specialist TIM SCCM/MS Enterprise ( JAZZ )
Job ID ITD-0247946 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area Operations (all other)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Systems Management Specialist
Job role skillset General
Job description
IBM has announced that we will open a new technology service delivery center in Dubuque, Iowa, creating up to 1,300 jobs while providing high-value information technology services to IBM customers. This new service center will provide maintenance and monitoring of computer hardware and systems to IBM's business clients in the United States. In addition, this role will be providing support US Strategic outsourcing client's server systems operations, security services, and end user services, maintenance and monitoring of computer hardware and software systems. IBM's Technical Delivery Services Center is focused on increasing delivery quality and brings together all IBM worldwide service delivery capabilities for Strategic Outsourcing.
IBM's new Technical Services Delivery Center (opened July 2009 in downtown Dubuque, Iowa) is seeking SCCM Technical Support Specialists that will be responsible for applying expert analysis to provide support for problem and change tickets for SCCM infrastructure support and the secondary and tertiary products associated with SCCM, including but not limited to SCCM, WSUS, OSD, SQL, IIS, 1E tools, and general active directory and network management principles. In this role, you be responsible for assessing client situations to determine problem facing the specific client. Client problems will not be routine or standardized and the creation of documentation explaining the solution to the client problem will be required. In addition, you will be responsible for implementing changes to the client's environment, mentoring and training other members in the primary pool. Furthermore, this role requires a high degree of proactive analysis that is not associated with problem management records.
* ** Please note that the start dates for these roles are slated for Spring/Summer 2010. This position is located onsite in Dubuque, IA at which relocation will be required. Relocation assistance MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles. NO REMOTE WORK IS available for these roles.***
Primary Job Responsibilities:
Support problem and change tickets for SCCM infrastructure support and the secondary and tertiary products associated with SCCM for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks consist of the most complex and non standard work and require independent thought and problem solving to resolve. Work with QA and Dispatcher to resolve identified green team/QA investigations. Mentor and train Rhythm and Blues team members, as well as resources in other geographies. Work to standardize repeatable tasks and steps across multiple accounts within a pod. Act as champions of LEAN, facilitate or engage in problem solving to create a continuous improvement culture.
The SCCM Support team will:
. Provide installation and maintenance of the Microsoft SCCM application in complex environments
. Recommend SCCM updates and configuration modification.
. Apply application updates as required.
. Utilize tools for remote management and support of SCCM client computers.
. Establish and maintain system configurations for the SCCM environment including site servers and clients.
. Develop and maintain operational support procedures for the environment.
. Provide level 2/3 problem isolation, determination and recovery of system hardware and operating system software.
. Coordinate in-scope SCCM system problem and change management using approved tools and processes
Required
* At least 5 years experience in Systems Administration experience within any of the following operating support platforms such as Windows 2003, HP, Sun Solaris, AIX, Linux
* At least 3 years experience in HW, server, NW, OS, SW, application, database or other technologies, and also experience installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* At least 5 years experience in HW, server, NW, OS, SW, application, database or other technologies, and also experience installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Technical Support Specialist TIM SCCM/MS Enterprise ( JAZZ )
Job ID ITD-0247946 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area Operations (all other)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Systems Management Specialist
Job role skillset General
Job description
IBM has announced that we will open a new technology service delivery center in Dubuque, Iowa, creating up to 1,300 jobs while providing high-value information technology services to IBM customers. This new service center will provide maintenance and monitoring of computer hardware and systems to IBM's business clients in the United States. In addition, this role will be providing support US Strategic outsourcing client's server systems operations, security services, and end user services, maintenance and monitoring of computer hardware and software systems. IBM's Technical Delivery Services Center is focused on increasing delivery quality and brings together all IBM worldwide service delivery capabilities for Strategic Outsourcing.
IBM's new Technical Services Delivery Center (opened July 2009 in downtown Dubuque, Iowa) is seeking SCCM Technical Support Specialists that will be responsible for applying expert analysis to provide support for problem and change tickets for SCCM infrastructure support and the secondary and tertiary products associated with SCCM, including but not limited to SCCM, WSUS, OSD, SQL, IIS, 1E tools, and general active directory and network management principles. In this role, you be responsible for assessing client situations to determine problem facing the specific client. Client problems will not be routine or standardized and the creation of documentation explaining the solution to the client problem will be required. In addition, you will be responsible for implementing changes to the client's environment, mentoring and training other members in the primary pool. Furthermore, this role requires a high degree of proactive analysis that is not associated with problem management records.
* ** Please note that the start dates for these roles are slated for Spring/Summer 2010. This position is located onsite in Dubuque, IA at which relocation will be required. Relocation assistance MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles. NO REMOTE WORK IS available for these roles.***
Primary Job Responsibilities:
Support problem and change tickets for SCCM infrastructure support and the secondary and tertiary products associated with SCCM for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks consist of the most complex and non standard work and require independent thought and problem solving to resolve. Work with QA and Dispatcher to resolve identified green team/QA investigations. Mentor and train Rhythm and Blues team members, as well as resources in other geographies. Work to standardize repeatable tasks and steps across multiple accounts within a pod. Act as champions of LEAN, facilitate or engage in problem solving to create a continuous improvement culture.
The SCCM Support team will:
. Provide installation and maintenance of the Microsoft SCCM application in complex environments
. Recommend SCCM updates and configuration modification.
. Apply application updates as required.
. Utilize tools for remote management and support of SCCM client computers.
. Establish and maintain system configurations for the SCCM environment including site servers and clients.
. Develop and maintain operational support procedures for the environment.
. Provide level 2/3 problem isolation, determination and recovery of system hardware and operating system software.
. Coordinate in-scope SCCM system problem and change management using approved tools and processes
Required
* At least 5 years experience in Systems Administration experience within any of the following operating support platforms such as Windows 2003, HP, Sun Solaris, AIX, Linux
* At least 3 years experience in HW, server, NW, OS, SW, application, database or other technologies, and also experience installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* At least 5 years experience in HW, server, NW, OS, SW, application, database or other technologies, and also experience installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Technical Support Specialist TIM SCCM/MS Enterprise ( JAZZ )
Job ID ITD-0247946 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area Operations (all other)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Systems Management Specialist
Job role skillset General
Job description
IBM has announced that we will open a new technology service delivery center in Dubuque, Iowa, creating up to 1,300 jobs while providing high-value information technology services to IBM customers. This new service center will provide maintenance and monitoring of computer hardware and systems to IBM's business clients in the United States. In addition, this role will be providing support US Strategic outsourcing client's server systems operations, security services, and end user services, maintenance and monitoring of computer hardware and software systems. IBM's Technical Delivery Services Center is focused on increasing delivery quality and brings together all IBM worldwide service delivery capabilities for Strategic Outsourcing.
IBM's new Technical Services Delivery Center (opened July 2009 in downtown Dubuque, Iowa) is seeking SCCM Technical Support Specialists that will be responsible for applying expert analysis to provide support for problem and change tickets for SCCM infrastructure support and the secondary and tertiary products associated with SCCM, including but not limited to SCCM, WSUS, OSD, SQL, IIS, 1E tools, and general active directory and network management principles. In this role, you be responsible for assessing client situations to determine problem facing the specific client. Client problems will not be routine or standardized and the creation of documentation explaining the solution to the client problem will be required. In addition, you will be responsible for implementing changes to the client's environment, mentoring and training other members in the primary pool. Furthermore, this role requires a high degree of proactive analysis that is not associated with problem management records.
* ** Please note that the start dates for these roles are slated for Spring/Summer 2010. This position is located onsite in Dubuque, IA at which relocation will be required. Relocation assistance MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles. NO REMOTE WORK IS available for these roles.***
Primary Job Responsibilities:
Support problem and change tickets for SCCM infrastructure support and the secondary and tertiary products associated with SCCM for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks consist of the most complex and non standard work and require independent thought and problem solving to resolve. Work with QA and Dispatcher to resolve identified green team/QA investigations. Mentor and train Rhythm and Blues team members, as well as resources in other geographies. Work to standardize repeatable tasks and steps across multiple accounts within a pod. Act as champions of LEAN, facilitate or engage in problem solving to create a continuous improvement culture.
The SCCM Support team will:
. Provide installation and maintenance of the Microsoft SCCM application in complex environments
. Recommend SCCM updates and configuration modification.
. Apply application updates as required.
. Utilize tools for remote management and support of SCCM client computers.
. Establish and maintain system configurations for the SCCM environment including site servers and clients.
. Develop and maintain operational support procedures for the environment.
. Provide level 2/3 problem isolation, determination and recovery of system hardware and operating system software.
. Coordinate in-scope SCCM system problem and change management using approved tools and processes
Required
* At least 5 years experience in Systems Administration experience within any of the following operating support platforms such as Windows 2003, HP, Sun Solaris, AIX, Linux
* At least 3 years experience in HW, server, NW, OS, SW, application, database or other technologies, and also experience installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* At least 5 years experience in HW, server, NW, OS, SW, application, database or other technologies, and also experience installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
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More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dvSystem Administration Spec (26511) Full Time
Salaried Posted: 3/12/2010
Lincoln, NE
Requirements
Dell Perot Systemsis a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for aSystems Administration Specialistto join our team inLincoln, NE.
Roles and Responsibilities include, but are not limited to:
* Help run the day to day operations of our Windows servers and associated applications.
* Help migrate our legacy SAMBA servers to Windows platforms and AD domain.
* Provide end user support and application support in a large geographically diversified environment.
* Help define new processes and automate existing manual processes.
* Keep applications, firmware, and operating systems patched and up to date.
* Create documentation for all processes related to their job function.
* Work with development staff to determine new application requirements and to help troubleshoot existing .NET applications.
The ideal candidate will possess the following qualifications:
* Must know how to administer Windows 2008, 2003, and 2000 servers running in both AD and non AD environments.
* Must be willing to take part in a 24x7 on call rotation.
* Should be familiar with VMWare ESX 3.5 and Vsphere.
* Networking, SAN, Citrix, and VMWare viewer experience preferred.
* Candidate should have at least 4 years experience administering a Windows server environment.
* VB script and batch file creation experience.
* Minimum 2 year degree in an IT related field and at least 4 years experience administering an enterprise level Windows server environment.
* Must be willing to take part in a 24x7 on call rotation.
About Dell Inc.:
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world's largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.
About Dell Perot Systems:
Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell's existing managed and modular services. Dell Services' customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.
Dell Services is one of the world's largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services' values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company's success.
Dell offers a competitive Salary and Bonus plan as well as a great Benefit Package. Please visit the About Dell section at www.dell.com for more information.
Dell Services is committed to Equal Employment Opportunity. It is the policy of Dell Services to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dvSystem Administration Spec (26511) Full Time
Salaried Posted: 3/12/2010
Lincoln, NE
Requirements
Dell Perot Systemsis a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for aSystems Administration Specialistto join our team inLincoln, NE.
Roles and Responsibilities include, but are not limited to:
* Help run the day to day operations of our Windows servers and associated applications.
* Help migrate our legacy SAMBA servers to Windows platforms and AD domain.
* Provide end user support and application support in a large geographically diversified environment.
* Help define new processes and automate existing manual processes.
* Keep applications, firmware, and operating systems patched and up to date.
* Create documentation for all processes related to their job function.
* Work with development staff to determine new application requirements and to help troubleshoot existing .NET applications.
The ideal candidate will possess the following qualifications:
* Must know how to administer Windows 2008, 2003, and 2000 servers running in both AD and non AD environments.
* Must be willing to take part in a 24x7 on call rotation.
* Should be familiar with VMWare ESX 3.5 and Vsphere.
* Networking, SAN, Citrix, and VMWare viewer experience preferred.
* Candidate should have at least 4 years experience administering a Windows server environment.
* VB script and batch file creation experience.
* Minimum 2 year degree in an IT related field and at least 4 years experience administering an enterprise level Windows server environment.
* Must be willing to take part in a 24x7 on call rotation.
About Dell Inc.:
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world's largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.
About Dell Perot Systems:
Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell's existing managed and modular services. Dell Services' customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.
Dell Services is one of the world's largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services' values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company's success.
Dell offers a competitive Salary and Bonus plan as well as a great Benefit Package. Please visit the About Dell section at www.dell.com for more information.
Dell Services is committed to Equal Employment Opportunity. It is the policy of Dell Services to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.More Information » _a', 'dvSystem Administration Spec (26511) Full Time
Salaried Posted: 3/12/2010
Lincoln, NE
Requirements
Dell Perot Systemsis a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for aSystems Administration Specialistto join our team inLincoln, NE.
Roles and Responsibilities include, but are not limited to:
* Help run the day to day operations of our Windows servers and associated applications.
* Help migrate our legacy SAMBA servers to Windows platforms and AD domain.
* Provide end user support and application support in a large geographically diversified environment.
* Help define new processes and automate existing manual processes.
* Keep applications, firmware, and operating systems patched and up to date.
* Create documentation for all processes related to their job function.
* Work with development staff to determine new application requirements and to help troubleshoot existing .NET applications.
The ideal candidate will possess the following qualifications:
* Must know how to administer Windows 2008, 2003, and 2000 servers running in both AD and non AD environments.
* Must be willing to take part in a 24x7 on call rotation.
* Should be familiar with VMWare ESX 3.5 and Vsphere.
* Networking, SAN, Citrix, and VMWare viewer experience preferred.
* Candidate should have at least 4 years experience administering a Windows server environment.
* VB script and batch file creation experience.
* Minimum 2 year degree in an IT related field and at least 4 years experience administering an enterprise level Windows server environment.
* Must be willing to take part in a 24x7 on call rotation.
About Dell Inc.:
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world's largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.
About Dell Perot Systems:
Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell's existing managed and modular services. Dell Services' customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.
Dell Services is one of the world's largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services' values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company's success.
Dell offers a competitive Salary and Bonus plan as well as a great Benefit Package. Please visit the About Dell section at www.dell.com for more information.
Dell Services is committed to Equal Employment Opportunity. It is the policy of Dell Services to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.More Information » _a', event)">Jobs
More Information »_a" style="position:absolute; visibility:hidden; background-color:#FFFFFF; width:400px; padding:2px; border:1px solid blue;">
|
Click on the link to show all listings in that category or location
|
|
|
|
Saturday, March 20, 2010 |
| |
|
|
|
| Expires in 0 days, 8 hours, 50 minutes - Apply Now |
|
|
|
More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dv*
*
Technical Support Specialist (Blues)- Intel - Citrix
Job ID ITD-0304322 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area Operations (all other)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Help Desk
Job description
***This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing client server support for problem and change tickets surrounding the Windows infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides an intermediate level (Level 2) of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
Typical skills used in this Level 2 role include:
- Windows Server Administration (Win 2000/2003/2008)
- Active Directory
- Server Clustering
- Programming and Scripting
- Intel Patch Management
- Security
All candidates must be able to quantify their knowledge/skill in the following:
- Experience in Citrix Presentation Server 4.0 and above
- Basic Configuration of WS2K3 / WS2K8
- Management of Users & Groups within Active Directory
- Intermediate administration skills, including understanding of
Protocols (TCP)
Firewalls
Terminal Services policies & profiles
Creating and Managing Shares
- Basic database concepts
- Experience with Access Management & Presentation Server Console
- Able to Install, Publish, and Administer applications
- Able to Configure & Support Printing
- Managing Citrix Policies
- Installing & Configuring Web Interface
- Configuring ICA Sessions
Required
. Minimum of 3 years experience in Systems Administration experience within any of the following operating support platforms: Windows
. Minimum of 3 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Required
* At least 3 years experience in Systems Administration experience within any of the following operating support platforms: Windows
* At least 3 years experience in Experience in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Technical Support Specialist (Blues)- Intel - Citrix
Job ID ITD-0304322 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area Operations (all other)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Help Desk
Job description
***This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing client server support for problem and change tickets surrounding the Windows infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides an intermediate level (Level 2) of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
Typical skills used in this Level 2 role include:
- Windows Server Administration (Win 2000/2003/2008)
- Active Directory
- Server Clustering
- Programming and Scripting
- Intel Patch Management
- Security
All candidates must be able to quantify their knowledge/skill in the following:
- Experience in Citrix Presentation Server 4.0 and above
- Basic Configuration of WS2K3 / WS2K8
- Management of Users & Groups within Active Directory
- Intermediate administration skills, including understanding of
Protocols (TCP)
Firewalls
Terminal Services policies & profiles
Creating and Managing Shares
- Basic database concepts
- Experience with Access Management & Presentation Server Console
- Able to Install, Publish, and Administer applications
- Able to Configure & Support Printing
- Managing Citrix Policies
- Installing & Configuring Web Interface
- Configuring ICA Sessions
Required
. Minimum of 3 years experience in Systems Administration experience within any of the following operating support platforms: Windows
. Minimum of 3 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Required
* At least 3 years experience in Systems Administration experience within any of the following operating support platforms: Windows
* At least 3 years experience in Experience in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Technical Support Specialist (Blues)- Intel - Citrix
Job ID ITD-0304322 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area Operations (all other)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Help Desk
Job description
***This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing client server support for problem and change tickets surrounding the Windows infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides an intermediate level (Level 2) of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
Typical skills used in this Level 2 role include:
- Windows Server Administration (Win 2000/2003/2008)
- Active Directory
- Server Clustering
- Programming and Scripting
- Intel Patch Management
- Security
All candidates must be able to quantify their knowledge/skill in the following:
- Experience in Citrix Presentation Server 4.0 and above
- Basic Configuration of WS2K3 / WS2K8
- Management of Users & Groups within Active Directory
- Intermediate administration skills, including understanding of
Protocols (TCP)
Firewalls
Terminal Services policies & profiles
Creating and Managing Shares
- Basic database concepts
- Experience with Access Management & Presentation Server Console
- Able to Install, Publish, and Administer applications
- Able to Configure & Support Printing
- Managing Citrix Policies
- Installing & Configuring Web Interface
- Configuring ICA Sessions
Required
. Minimum of 3 years experience in Systems Administration experience within any of the following operating support platforms: Windows
. Minimum of 3 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Required
* At least 3 years experience in Systems Administration experience within any of the following operating support platforms: Windows
* At least 3 years experience in Experience in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
More Information »_a" style="position:absolute; visibility:hidden; background-color:#FFFFFF; width:400px; padding:2px; border:1px solid blue;">
|
Click on the link to show all listings in that category or location
|
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|
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Saturday, March 20, 2010 |
| |
|
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|
| Expires in 0 days, 8 hours, 50 minutes - Apply Now |
|
|
|
More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dv*
*
Technical Support Specialist (Jazz) - Unix
Job ID ITD-0304211 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Storage
Job description
Job description
* **This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for applying expert analysis to provide support for problem and change tickets for client servers surrounding the Unix infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment. Incumbents are also responsible for mentoring and training other team members.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides our highest level (Level 3) of support. Tasks consist of the most complex and non standard work and require independent thought and problem solving to resolve.
. Mentor and train other team members
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation and/or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
. Act as champions of LEAN, facilitate or engage in problem solving to create a continuous improvement culture
Typical skills used in this Level 3 role include:
- Unix - AIX, HP-UX, Sun/Solaris, Linux
- SAN experience from a Server
- Middleware
- APARs / Security Alerts
- Veritas clustering / HACMP / ServiceGuard
- Virtualization
- NIM / LPAR / HMC
Required
. Minimum of 5 years experience in Systems Administration experience within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
. Minimum of 5 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
Required
* At least 5 years experience in Systems Administration experience within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
* At least 5 years experience in Experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* U.S. citizenship required
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Technical Support Specialist (Jazz) - Unix
Job ID ITD-0304211 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Storage
Job description
Job description
* **This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for applying expert analysis to provide support for problem and change tickets for client servers surrounding the Unix infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment. Incumbents are also responsible for mentoring and training other team members.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides our highest level (Level 3) of support. Tasks consist of the most complex and non standard work and require independent thought and problem solving to resolve.
. Mentor and train other team members
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation and/or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
. Act as champions of LEAN, facilitate or engage in problem solving to create a continuous improvement culture
Typical skills used in this Level 3 role include:
- Unix - AIX, HP-UX, Sun/Solaris, Linux
- SAN experience from a Server
- Middleware
- APARs / Security Alerts
- Veritas clustering / HACMP / ServiceGuard
- Virtualization
- NIM / LPAR / HMC
Required
. Minimum of 5 years experience in Systems Administration experience within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
. Minimum of 5 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
Required
* At least 5 years experience in Systems Administration experience within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
* At least 5 years experience in Experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* U.S. citizenship required
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Technical Support Specialist (Jazz) - Unix
Job ID ITD-0304211 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Storage
Job description
Job description
* **This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for applying expert analysis to provide support for problem and change tickets for client servers surrounding the Unix infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment. Incumbents are also responsible for mentoring and training other team members.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides our highest level (Level 3) of support. Tasks consist of the most complex and non standard work and require independent thought and problem solving to resolve.
. Mentor and train other team members
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation and/or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
. Act as champions of LEAN, facilitate or engage in problem solving to create a continuous improvement culture
Typical skills used in this Level 3 role include:
- Unix - AIX, HP-UX, Sun/Solaris, Linux
- SAN experience from a Server
- Middleware
- APARs / Security Alerts
- Veritas clustering / HACMP / ServiceGuard
- Virtualization
- NIM / LPAR / HMC
Required
. Minimum of 5 years experience in Systems Administration experience within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
. Minimum of 5 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
Required
* At least 5 years experience in Systems Administration experience within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
* At least 5 years experience in Experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* U.S. citizenship required
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
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More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dv*
*
Identity & Access Management - PCAM (Jazz)
Job ID ITD-0302336 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timframe. Positions are located in Dubuque, IA, relocation is required, no remote work is available.**
IBM is seeking an audit and compliance professional responsible for performing periodic compliance activities in support of customer security policies. Candidate would need to quickly become proficient in managing data using IBM specific tools. They should be able to use tools such as Microsoft Xcel and Access to support the various activities. Candidate would also be required to complete all periodic compliance activities using best practices in support of the customer's security and compliance posture.
Primary Job Responsibilities
? Validate server inventory access and report access issues for resolution.
? Run IBM scripts on target servers to obtain data for revalidations.
? Extract data into Excel, Access, etc. and format data to prepare for periodic compliance activities.
? Resolve all syntax errors as necessary using IBM tools.
? File evidence of periodic compliance activities for audit preparedness.
? Generate revalidation reports.
? Provide requested data for audit requests.
? Responsible for documenting periodic compliance related processes and procedures.
? Engage the tools team to create queries and macros to streamline data collection efforts.
? Drive changes using LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
? Ability to manage several activities at the same time.
Required
* Associate's Degree/College Diploma
* At least 3 years experience in Microsoft Excel or Microsoft Access
* At least 1 year experience in LEAN methodologies and practices
* At least 3 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
* English: Fluent
Preferred
* Information Technology
* At least 5 years experience in Microsoft Excel or Microsoft Access
* At least 2 years experience in LEAN methodologies and practices
* At least 5 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Identity & Access Management - PCAM (Jazz)
Job ID ITD-0302336 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timframe. Positions are located in Dubuque, IA, relocation is required, no remote work is available.**
IBM is seeking an audit and compliance professional responsible for performing periodic compliance activities in support of customer security policies. Candidate would need to quickly become proficient in managing data using IBM specific tools. They should be able to use tools such as Microsoft Xcel and Access to support the various activities. Candidate would also be required to complete all periodic compliance activities using best practices in support of the customer's security and compliance posture.
Primary Job Responsibilities
? Validate server inventory access and report access issues for resolution.
? Run IBM scripts on target servers to obtain data for revalidations.
? Extract data into Excel, Access, etc. and format data to prepare for periodic compliance activities.
? Resolve all syntax errors as necessary using IBM tools.
? File evidence of periodic compliance activities for audit preparedness.
? Generate revalidation reports.
? Provide requested data for audit requests.
? Responsible for documenting periodic compliance related processes and procedures.
? Engage the tools team to create queries and macros to streamline data collection efforts.
? Drive changes using LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
? Ability to manage several activities at the same time.
Required
* Associate's Degree/College Diploma
* At least 3 years experience in Microsoft Excel or Microsoft Access
* At least 1 year experience in LEAN methodologies and practices
* At least 3 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
* English: Fluent
Preferred
* Information Technology
* At least 5 years experience in Microsoft Excel or Microsoft Access
* At least 2 years experience in LEAN methodologies and practices
* At least 5 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Identity & Access Management - PCAM (Jazz)
Job ID ITD-0302336 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timframe. Positions are located in Dubuque, IA, relocation is required, no remote work is available.**
IBM is seeking an audit and compliance professional responsible for performing periodic compliance activities in support of customer security policies. Candidate would need to quickly become proficient in managing data using IBM specific tools. They should be able to use tools such as Microsoft Xcel and Access to support the various activities. Candidate would also be required to complete all periodic compliance activities using best practices in support of the customer's security and compliance posture.
Primary Job Responsibilities
? Validate server inventory access and report access issues for resolution.
? Run IBM scripts on target servers to obtain data for revalidations.
? Extract data into Excel, Access, etc. and format data to prepare for periodic compliance activities.
? Resolve all syntax errors as necessary using IBM tools.
? File evidence of periodic compliance activities for audit preparedness.
? Generate revalidation reports.
? Provide requested data for audit requests.
? Responsible for documenting periodic compliance related processes and procedures.
? Engage the tools team to create queries and macros to streamline data collection efforts.
? Drive changes using LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
? Ability to manage several activities at the same time.
Required
* Associate's Degree/College Diploma
* At least 3 years experience in Microsoft Excel or Microsoft Access
* At least 1 year experience in LEAN methodologies and practices
* At least 3 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
* English: Fluent
Preferred
* Information Technology
* At least 5 years experience in Microsoft Excel or Microsoft Access
* At least 2 years experience in LEAN methodologies and practices
* At least 5 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
More Information »_a" style="position:absolute; visibility:hidden; background-color:#FFFFFF; width:400px; padding:2px; border:1px solid blue;">
|
Click on the link to show all listings in that category or location
|
|
|
|
Saturday, March 20, 2010 |
| |
|
|
|
| Expires in 0 days, 8 hours, 50 minutes - Apply Now |
|
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More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dv*
*
Technical Support Specialist (Jazz) - Intel
Job ID ITD-0304258 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Storage
Job description
Job description
* **This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing client server support for problem and change tickets surrounding the Windows infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment. Incumbents are also responsible for mentoring and training other team members.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides our highest level (Level 3) of support. Tasks consist of the most complex and non-standard work and require independent thought and problem solving to resolve.
. Mentor and train other team members
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation and/or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
. Act as champions of LEAN, facilitate or engage in problem solving to create a continuous improvement culture
Typical skills used in this Level 3 role include:
- Windows Server Administration (Win 2000/2003/2008)
- Active Directory
- Server Clustering
- Programming and Scripting
- VM Ware
- Intel Patch Management
- Security
Required
. Minimum of 5 years experience in Systems Administration within any of the following operating support platforms: Windows
. Minimum of 5 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Required
* At least 5 years experience in Systems Administration experience within any of the following operating support platforms: Windows
* At least 5 years experience in Experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* U.S. citizenship required
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Technical Support Specialist (Jazz) - Intel
Job ID ITD-0304258 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Storage
Job description
Job description
* **This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing client server support for problem and change tickets surrounding the Windows infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment. Incumbents are also responsible for mentoring and training other team members.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides our highest level (Level 3) of support. Tasks consist of the most complex and non-standard work and require independent thought and problem solving to resolve.
. Mentor and train other team members
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation and/or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
. Act as champions of LEAN, facilitate or engage in problem solving to create a continuous improvement culture
Typical skills used in this Level 3 role include:
- Windows Server Administration (Win 2000/2003/2008)
- Active Directory
- Server Clustering
- Programming and Scripting
- VM Ware
- Intel Patch Management
- Security
Required
. Minimum of 5 years experience in Systems Administration within any of the following operating support platforms: Windows
. Minimum of 5 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Required
* At least 5 years experience in Systems Administration experience within any of the following operating support platforms: Windows
* At least 5 years experience in Experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* U.S. citizenship required
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Technical Support Specialist (Jazz) - Intel
Job ID ITD-0304258 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Storage
Job description
Job description
* **This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing client server support for problem and change tickets surrounding the Windows infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment. Incumbents are also responsible for mentoring and training other team members.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides our highest level (Level 3) of support. Tasks consist of the most complex and non-standard work and require independent thought and problem solving to resolve.
. Mentor and train other team members
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation and/or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
. Act as champions of LEAN, facilitate or engage in problem solving to create a continuous improvement culture
Typical skills used in this Level 3 role include:
- Windows Server Administration (Win 2000/2003/2008)
- Active Directory
- Server Clustering
- Programming and Scripting
- VM Ware
- Intel Patch Management
- Security
Required
. Minimum of 5 years experience in Systems Administration within any of the following operating support platforms: Windows
. Minimum of 5 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Required
* At least 5 years experience in Systems Administration experience within any of the following operating support platforms: Windows
* At least 5 years experience in Experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* U.S. citizenship required
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
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More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dv*
*
Identity & Access Management - Governance (Blues)
Job ID ITD-0299192 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timeframe. Positions are located in Dubuque, IA. At which relocation will be required. No remote work will be available for these roles.**
IBM is seeking an audit and compliance professional that will come on board to be responsible for providing point of contact service for our customers regarding compliance policies. The incoming employee will oversee compliance activities for the delivery of IBM ID administration practices per customer contracts and would also be required to complete all security and compliance activities, as well as implementing and maintaining best practices in support of the customer's security and compliance posture.
Primary job responsibilities for this role include:
Understand IBM security documents and have the ability to identify gaps in processes. Educate account team and other delivery teams and ensure all policies are enforced.
Act as the primary focal for customers, auditors, account management and delivery organizations.
Open exposure documents and manage to completion ensuring security compliance.
Manage root cause analysis for any audit findings.
Ensure audit ready documentation is in place for periodic compliance and end user services activities.
Generate periodic compliance reports and execute revalidations.
Coordinate revalidation results with end user services.
Engage the tools team to create queries and macros to streamline data collection efforts.
Drive changes among employees as part of the LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
Ability to manage several activities at the same time.
Required
* Associate's Degree/College Diploma
* At least 2 years experience in audit and security related activities
* At least 1 year experience in LEAN methodologies and practices
* At least 1 year experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
* English: Fluent
Preferred
* Information Technology
* At least 5 years experience in audit and security related activities
* At least 2 years experience in LEAN methodologies and practices
* At least 2 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Identity & Access Management - Governance (Blues)
Job ID ITD-0299192 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timeframe. Positions are located in Dubuque, IA. At which relocation will be required. No remote work will be available for these roles.**
IBM is seeking an audit and compliance professional that will come on board to be responsible for providing point of contact service for our customers regarding compliance policies. The incoming employee will oversee compliance activities for the delivery of IBM ID administration practices per customer contracts and would also be required to complete all security and compliance activities, as well as implementing and maintaining best practices in support of the customer's security and compliance posture.
Primary job responsibilities for this role include:
Understand IBM security documents and have the ability to identify gaps in processes. Educate account team and other delivery teams and ensure all policies are enforced.
Act as the primary focal for customers, auditors, account management and delivery organizations.
Open exposure documents and manage to completion ensuring security compliance.
Manage root cause analysis for any audit findings.
Ensure audit ready documentation is in place for periodic compliance and end user services activities.
Generate periodic compliance reports and execute revalidations.
Coordinate revalidation results with end user services.
Engage the tools team to create queries and macros to streamline data collection efforts.
Drive changes among employees as part of the LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
Ability to manage several activities at the same time.
Required
* Associate's Degree/College Diploma
* At least 2 years experience in audit and security related activities
* At least 1 year experience in LEAN methodologies and practices
* At least 1 year experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
* English: Fluent
Preferred
* Information Technology
* At least 5 years experience in audit and security related activities
* At least 2 years experience in LEAN methodologies and practices
* At least 2 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Identity & Access Management - Governance (Blues)
Job ID ITD-0299192 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timeframe. Positions are located in Dubuque, IA. At which relocation will be required. No remote work will be available for these roles.**
IBM is seeking an audit and compliance professional that will come on board to be responsible for providing point of contact service for our customers regarding compliance policies. The incoming employee will oversee compliance activities for the delivery of IBM ID administration practices per customer contracts and would also be required to complete all security and compliance activities, as well as implementing and maintaining best practices in support of the customer's security and compliance posture.
Primary job responsibilities for this role include:
Understand IBM security documents and have the ability to identify gaps in processes. Educate account team and other delivery teams and ensure all policies are enforced.
Act as the primary focal for customers, auditors, account management and delivery organizations.
Open exposure documents and manage to completion ensuring security compliance.
Manage root cause analysis for any audit findings.
Ensure audit ready documentation is in place for periodic compliance and end user services activities.
Generate periodic compliance reports and execute revalidations.
Coordinate revalidation results with end user services.
Engage the tools team to create queries and macros to streamline data collection efforts.
Drive changes among employees as part of the LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
Ability to manage several activities at the same time.
Required
* Associate's Degree/College Diploma
* At least 2 years experience in audit and security related activities
* At least 1 year experience in LEAN methodologies and practices
* At least 1 year experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
* English: Fluent
Preferred
* Information Technology
* At least 5 years experience in audit and security related activities
* At least 2 years experience in LEAN methodologies and practices
* At least 2 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
More Information »_a" style="position:absolute; visibility:hidden; background-color:#FFFFFF; width:400px; padding:2px; border:1px solid blue;">
|
Click on the link to show all listings in that category or location
|
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Saturday, March 20, 2010 |
| |
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| Expires in 0 days, 8 hours, 50 minutes - Apply Now |
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More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dv*
*
Identity & Access Management - Governance (Jazz)
Job ID ITD-0299205 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timeframe. Positions are located in Dubuque, IA. At which relocation will be required. No remote work will be available for these roles.**
IBM is seeking an audit and compliance professional that will come on board to be responsible for providing point of contact service for our customers regarding compliance policies. The incoming employee will oversee compliance activities for the delivery of IBM ID administration practices per customer contracts and would also be required to complete all security and compliance activities, as well as implementing and maintaining best practices in support of the customer's security and compliance posture.
Primary job responsibilities for this role include:
Understand IBM security documents and have the ability to identify gaps in processes. Educate account team and other delivery teams and ensure all policies are enforced.
Act as the primary focal for customers, auditors, account management and delivery organizations.
Open exposure documents and manage to completion ensuring security compliance.
Manage root cause analysis for any audit findings.
Ensure audit ready documentation is in place for periodic compliance and end user services activities.
Generate periodic compliance reports and execute revalidations.
Coordinate revalidation results with end user services.
Engage the tools team to create queries and macros to streamline data collection efforts.
Drive changes among employees as part of the LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
Ability to manage several activities at the same time.
Required
* Associate's Degree/College Diploma
* At least 4 years experience in audit and security related activities
* At least 2 years experience in LEAN methodologies and practices
* At least 2 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
* English: Fluent
Preferred
* Information Technology
* At least 5 years experience in audit and security related activities
* At least 3 years experience in LEAN methodologies and practices
* At least 3 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Identity & Access Management - Governance (Jazz)
Job ID ITD-0299205 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timeframe. Positions are located in Dubuque, IA. At which relocation will be required. No remote work will be available for these roles.**
IBM is seeking an audit and compliance professional that will come on board to be responsible for providing point of contact service for our customers regarding compliance policies. The incoming employee will oversee compliance activities for the delivery of IBM ID administration practices per customer contracts and would also be required to complete all security and compliance activities, as well as implementing and maintaining best practices in support of the customer's security and compliance posture.
Primary job responsibilities for this role include:
Understand IBM security documents and have the ability to identify gaps in processes. Educate account team and other delivery teams and ensure all policies are enforced.
Act as the primary focal for customers, auditors, account management and delivery organizations.
Open exposure documents and manage to completion ensuring security compliance.
Manage root cause analysis for any audit findings.
Ensure audit ready documentation is in place for periodic compliance and end user services activities.
Generate periodic compliance reports and execute revalidations.
Coordinate revalidation results with end user services.
Engage the tools team to create queries and macros to streamline data collection efforts.
Drive changes among employees as part of the LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
Ability to manage several activities at the same time.
Required
* Associate's Degree/College Diploma
* At least 4 years experience in audit and security related activities
* At least 2 years experience in LEAN methodologies and practices
* At least 2 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
* English: Fluent
Preferred
* Information Technology
* At least 5 years experience in audit and security related activities
* At least 3 years experience in LEAN methodologies and practices
* At least 3 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Identity & Access Management - Governance (Jazz)
Job ID ITD-0299205 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timeframe. Positions are located in Dubuque, IA. At which relocation will be required. No remote work will be available for these roles.**
IBM is seeking an audit and compliance professional that will come on board to be responsible for providing point of contact service for our customers regarding compliance policies. The incoming employee will oversee compliance activities for the delivery of IBM ID administration practices per customer contracts and would also be required to complete all security and compliance activities, as well as implementing and maintaining best practices in support of the customer's security and compliance posture.
Primary job responsibilities for this role include:
Understand IBM security documents and have the ability to identify gaps in processes. Educate account team and other delivery teams and ensure all policies are enforced.
Act as the primary focal for customers, auditors, account management and delivery organizations.
Open exposure documents and manage to completion ensuring security compliance.
Manage root cause analysis for any audit findings.
Ensure audit ready documentation is in place for periodic compliance and end user services activities.
Generate periodic compliance reports and execute revalidations.
Coordinate revalidation results with end user services.
Engage the tools team to create queries and macros to streamline data collection efforts.
Drive changes among employees as part of the LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
Ability to manage several activities at the same time.
Required
* Associate's Degree/College Diploma
* At least 4 years experience in audit and security related activities
* At least 2 years experience in LEAN methodologies and practices
* At least 2 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
* English: Fluent
Preferred
* Information Technology
* At least 5 years experience in audit and security related activities
* At least 3 years experience in LEAN methodologies and practices
* At least 3 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
More Information »_a" style="position:absolute; visibility:hidden; background-color:#FFFFFF; width:400px; padding:2px; border:1px solid blue;">
|
Click on the link to show all listings in that category or location
|
|
|
|
Saturday, March 20, 2010 |
| |
|
|
|
| Expires in 0 days, 8 hours, 50 minutes - Apply Now |
|
|
|
More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dv*
*
Technical Support Specialist (Jazz) - Intel - Citrix
Job ID ITD-0304324 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Storage
Job description
Job description
* **This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing client server support for problem and change tickets surrounding the Windows infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment. Incumbents are also responsible for mentoring and training other team members.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides our highest level (Level 3) of support. Tasks consist of the most complex and non-standard work and require independent thought and problem solving to resolve.
. Mentor and train other team members
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation and/or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
. Act as champions of LEAN, facilitate or engage in problem solving to create a continuous improvement culture
Typical skills used in this Level 3 role include:
- Windows Server Administration (Win 2000/2003/2008)
- Active Directory
- Server Clustering
- Programming and Scripting
- VM Ware
- Intel Patch Management
- Security
All candidates must be able to quantify their knowledge/skill in the following:
- Experience in Citrix Presentation Server 4.0 and above
- Basic Configuration of WS2K3 / WS2K8
- Management of Users & Groups within Active Directory
- Intermediate administration skills, including understanding of
Protocols (TCP)
Firewalls
Terminal Services policies & profiles
Creating and Managing Shares
- Basic database concepts
- Experience with Access Management & Presentation Server Console
- Able to Install, Publish, and Administer applications
- Able to Configure & Support Printing
- Managing Citrix Policies
- Installing & Configuring Web Interface
- Configuring ICA Sessions
- Understanding of Microsoft & Citrix Licensing
- Installing and configuring Licensing Server & Console
- Ability to size and build Citrix Farm
- Ability to configure and maintain Load Evaluators
- Creating & Troubleshooting Citrix Policies
- Advanced understanding of AD and GPO's
- Advanced Citrix Printing experience
- CAG and/or Netscaler Installation & Support
Required
. Minimum of 5 years experience in Systems Administration within any of the following operating support platforms: Windows
. Minimum of 5 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Required
* At least 5 years experience in Systems Administration experience within any of the following operating support platforms: Windows
* At least 5 years experience in Experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* U.S. citizenship required
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Technical Support Specialist (Jazz) - Intel - Citrix
Job ID ITD-0304324 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Storage
Job description
Job description
* **This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing client server support for problem and change tickets surrounding the Windows infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment. Incumbents are also responsible for mentoring and training other team members.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides our highest level (Level 3) of support. Tasks consist of the most complex and non-standard work and require independent thought and problem solving to resolve.
. Mentor and train other team members
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation and/or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
. Act as champions of LEAN, facilitate or engage in problem solving to create a continuous improvement culture
Typical skills used in this Level 3 role include:
- Windows Server Administration (Win 2000/2003/2008)
- Active Directory
- Server Clustering
- Programming and Scripting
- VM Ware
- Intel Patch Management
- Security
All candidates must be able to quantify their knowledge/skill in the following:
- Experience in Citrix Presentation Server 4.0 and above
- Basic Configuration of WS2K3 / WS2K8
- Management of Users & Groups within Active Directory
- Intermediate administration skills, including understanding of
Protocols (TCP)
Firewalls
Terminal Services policies & profiles
Creating and Managing Shares
- Basic database concepts
- Experience with Access Management & Presentation Server Console
- Able to Install, Publish, and Administer applications
- Able to Configure & Support Printing
- Managing Citrix Policies
- Installing & Configuring Web Interface
- Configuring ICA Sessions
- Understanding of Microsoft & Citrix Licensing
- Installing and configuring Licensing Server & Console
- Ability to size and build Citrix Farm
- Ability to configure and maintain Load Evaluators
- Creating & Troubleshooting Citrix Policies
- Advanced understanding of AD and GPO's
- Advanced Citrix Printing experience
- CAG and/or Netscaler Installation & Support
Required
. Minimum of 5 years experience in Systems Administration within any of the following operating support platforms: Windows
. Minimum of 5 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Required
* At least 5 years experience in Systems Administration experience within any of the following operating support platforms: Windows
* At least 5 years experience in Experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* U.S. citizenship required
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Technical Support Specialist (Jazz) - Intel - Citrix
Job ID ITD-0304324 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Storage
Job description
Job description
* **This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing client server support for problem and change tickets surrounding the Windows infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment. Incumbents are also responsible for mentoring and training other team members.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides our highest level (Level 3) of support. Tasks consist of the most complex and non-standard work and require independent thought and problem solving to resolve.
. Mentor and train other team members
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation and/or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
. Act as champions of LEAN, facilitate or engage in problem solving to create a continuous improvement culture
Typical skills used in this Level 3 role include:
- Windows Server Administration (Win 2000/2003/2008)
- Active Directory
- Server Clustering
- Programming and Scripting
- VM Ware
- Intel Patch Management
- Security
All candidates must be able to quantify their knowledge/skill in the following:
- Experience in Citrix Presentation Server 4.0 and above
- Basic Configuration of WS2K3 / WS2K8
- Management of Users & Groups within Active Directory
- Intermediate administration skills, including understanding of
Protocols (TCP)
Firewalls
Terminal Services policies & profiles
Creating and Managing Shares
- Basic database concepts
- Experience with Access Management & Presentation Server Console
- Able to Install, Publish, and Administer applications
- Able to Configure & Support Printing
- Managing Citrix Policies
- Installing & Configuring Web Interface
- Configuring ICA Sessions
- Understanding of Microsoft & Citrix Licensing
- Installing and configuring Licensing Server & Console
- Ability to size and build Citrix Farm
- Ability to configure and maintain Load Evaluators
- Creating & Troubleshooting Citrix Policies
- Advanced understanding of AD and GPO's
- Advanced Citrix Printing experience
- CAG and/or Netscaler Installation & Support
Required
. Minimum of 5 years experience in Systems Administration within any of the following operating support platforms: Windows
. Minimum of 5 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Required
* At least 5 years experience in Systems Administration experience within any of the following operating support platforms: Windows
* At least 5 years experience in Experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* U.S. citizenship required
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
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*
Identity & Access Management - Governance (Rhythm)
Job ID ITD-0299171 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timeframe. Positions are located in Dubuque, IA. At which relocation will be required. No remote work will be available for these roles.**
IBM is seeking an audit and compliance professional that will come on board to be responsible for providing point of contact service for our customers regarding compliance policies. The incoming employee will oversee compliance activities for the delivery of IBM ID administration practices per customer contracts and would also be required to complete all security and compliance activities, as well as implementing and maintaining best practices in support of the customer's security and compliance posture.
Primary job responsibilities for this role include:
Understand IBM security documents and have the ability to identify gaps in processes. Educate account team and other delivery teams and ensure all policies are enforced.
Act as the primary focal for customers, auditors, account management and delivery organizations.
Open exposure documents and manage to completion ensuring security compliance.
Manage root cause analysis for any audit findings.
Ensure audit ready documentation is in place for periodic compliance and end user services activities.
Generate periodic compliance reports and execute revalidations.
Coordinate revalidation results with end user services.
Engage the tools team to create queries and macros to streamline data collection efforts.
Drive changes among employees as part of the LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
Ability to manage several activities at the same time.
Required
* Bachelor's Degree
* English: Fluent
Preferred
* Information Technology
* Basic knowledge in LEAN methodologies and practices
* At least 1 year experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Identity & Access Management - Governance (Rhythm)
Job ID ITD-0299171 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timeframe. Positions are located in Dubuque, IA. At which relocation will be required. No remote work will be available for these roles.**
IBM is seeking an audit and compliance professional that will come on board to be responsible for providing point of contact service for our customers regarding compliance policies. The incoming employee will oversee compliance activities for the delivery of IBM ID administration practices per customer contracts and would also be required to complete all security and compliance activities, as well as implementing and maintaining best practices in support of the customer's security and compliance posture.
Primary job responsibilities for this role include:
Understand IBM security documents and have the ability to identify gaps in processes. Educate account team and other delivery teams and ensure all policies are enforced.
Act as the primary focal for customers, auditors, account management and delivery organizations.
Open exposure documents and manage to completion ensuring security compliance.
Manage root cause analysis for any audit findings.
Ensure audit ready documentation is in place for periodic compliance and end user services activities.
Generate periodic compliance reports and execute revalidations.
Coordinate revalidation results with end user services.
Engage the tools team to create queries and macros to streamline data collection efforts.
Drive changes among employees as part of the LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
Ability to manage several activities at the same time.
Required
* Bachelor's Degree
* English: Fluent
Preferred
* Information Technology
* Basic knowledge in LEAN methodologies and practices
* At least 1 year experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Identity & Access Management - Governance (Rhythm)
Job ID ITD-0299171 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timeframe. Positions are located in Dubuque, IA. At which relocation will be required. No remote work will be available for these roles.**
IBM is seeking an audit and compliance professional that will come on board to be responsible for providing point of contact service for our customers regarding compliance policies. The incoming employee will oversee compliance activities for the delivery of IBM ID administration practices per customer contracts and would also be required to complete all security and compliance activities, as well as implementing and maintaining best practices in support of the customer's security and compliance posture.
Primary job responsibilities for this role include:
Understand IBM security documents and have the ability to identify gaps in processes. Educate account team and other delivery teams and ensure all policies are enforced.
Act as the primary focal for customers, auditors, account management and delivery organizations.
Open exposure documents and manage to completion ensuring security compliance.
Manage root cause analysis for any audit findings.
Ensure audit ready documentation is in place for periodic compliance and end user services activities.
Generate periodic compliance reports and execute revalidations.
Coordinate revalidation results with end user services.
Engage the tools team to create queries and macros to streamline data collection efforts.
Drive changes among employees as part of the LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
Ability to manage several activities at the same time.
Required
* Bachelor's Degree
* English: Fluent
Preferred
* Information Technology
* Basic knowledge in LEAN methodologies and practices
* At least 1 year experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
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Saturday, March 20, 2010 |
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More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dv*
*
Technical Support Specialist (Blues)- Intel
Job ID ITD-0304282 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area Operations (all other)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Help Desk
Job description
Job description
* **This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for applying expert analysis to provide support for problem and change tickets for client servers surrounding the Unix infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides an intermediate level (Level 2) of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
Typical skills used in this Level 2 role include:
- Unix - AIX, HP-UX, Sun/Solaris, Linux
- SAN experience from a Server
- Middleware
- APARs / Security Alerts
- Veritas clustering / HACMP / ServiceGuard
- Virtualization
- NIM / LPAR / HMC
Required
. At least 3 years experience in Systems Administration experience within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
. At least 3 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Required
* At least 1 year experience in Systems Administration experience within any of the following operating support platforms: Windows
* At least 6 months experience in Experience in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* At least 3 years experience in Systems Administration experience within any of the following operating support platforms: Windows
* At least 1 year experience in Experience in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Technical Support Specialist (Blues)- Intel
Job ID ITD-0304282 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area Operations (all other)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Help Desk
Job description
Job description
* **This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for applying expert analysis to provide support for problem and change tickets for client servers surrounding the Unix infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides an intermediate level (Level 2) of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
Typical skills used in this Level 2 role include:
- Unix - AIX, HP-UX, Sun/Solaris, Linux
- SAN experience from a Server
- Middleware
- APARs / Security Alerts
- Veritas clustering / HACMP / ServiceGuard
- Virtualization
- NIM / LPAR / HMC
Required
. At least 3 years experience in Systems Administration experience within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
. At least 3 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Required
* At least 1 year experience in Systems Administration experience within any of the following operating support platforms: Windows
* At least 6 months experience in Experience in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* At least 3 years experience in Systems Administration experience within any of the following operating support platforms: Windows
* At least 1 year experience in Experience in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Technical Support Specialist (Blues)- Intel
Job ID ITD-0304282 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area Operations (all other)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset Help Desk
Job description
Job description
* **This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for applying expert analysis to provide support for problem and change tickets for client servers surrounding the Unix infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides an intermediate level (Level 2) of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
Typical skills used in this Level 2 role include:
- Unix - AIX, HP-UX, Sun/Solaris, Linux
- SAN experience from a Server
- Middleware
- APARs / Security Alerts
- Veritas clustering / HACMP / ServiceGuard
- Virtualization
- NIM / LPAR / HMC
Required
. At least 3 years experience in Systems Administration experience within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
. At least 3 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Required
* At least 1 year experience in Systems Administration experience within any of the following operating support platforms: Windows
* At least 6 months experience in Experience in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* At least 3 years experience in Systems Administration experience within any of the following operating support platforms: Windows
* At least 1 year experience in Experience in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
More Information »_a" style="position:absolute; visibility:hidden; background-color:#FFFFFF; width:400px; padding:2px; border:1px solid blue;">
|
Click on the link to show all listings in that category or location
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Saturday, March 20, 2010 |
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| Expires in 0 days, 8 hours, 50 minutes - Apply Now |
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|
More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dv*
*
Technical Support Specialist (Blues)- Unix
Job ID ITD-0304321 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area Operations (all other)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset AIX/UNIX
Job description
Job description
* **This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for applying expert analysis to provide support for problem and change tickets for client servers surrounding the Unix infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides an intermediate level (Level 2) of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
Typical skills used in this Level 2 role include:
- Unix - AIX, HP-UX, Sun/Solaris, Linux
- SAN experience from a Server
- Middleware
- APARs / Security Alerts
- Veritas clustering / HACMP / ServiceGuard
- Virtualization
- NIM / LPAR / HMC
Required
. At least 3 years experience in Systems Administration experience within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
. At least 3 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Required
* At least 3 years experience in Systems Administration experience within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
* At least 3 years experience in Experience in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Technical Support Specialist (Blues)- Unix
Job ID ITD-0304321 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area Operations (all other)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset AIX/UNIX
Job description
Job description
* **This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for applying expert analysis to provide support for problem and change tickets for client servers surrounding the Unix infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides an intermediate level (Level 2) of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
Typical skills used in this Level 2 role include:
- Unix - AIX, HP-UX, Sun/Solaris, Linux
- SAN experience from a Server
- Middleware
- APARs / Security Alerts
- Veritas clustering / HACMP / ServiceGuard
- Virtualization
- NIM / LPAR / HMC
Required
. At least 3 years experience in Systems Administration experience within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
. At least 3 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Required
* At least 3 years experience in Systems Administration experience within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
* At least 3 years experience in Experience in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Technical Support Specialist (Blues)- Unix
Job ID ITD-0304321 Job type Full-time Regular
Work country USA Posted 18-Mar-2010
Work city Dubuque Job area Operations (all other)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset AIX/UNIX
Job description
Job description
* **This position is located onsite in Dubuque, IA. No remote work is available. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for applying expert analysis to provide support for problem and change tickets for client servers surrounding the Unix infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment.
Pager coverage and possible off-shift coverage may be required.
Primary Job Responsibilities:
. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides an intermediate level (Level 2) of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
. Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.
. Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
Typical skills used in this Level 2 role include:
- Unix - AIX, HP-UX, Sun/Solaris, Linux
- SAN experience from a Server
- Middleware
- APARs / Security Alerts
- Veritas clustering / HACMP / ServiceGuard
- Virtualization
- NIM / LPAR / HMC
Required
. At least 3 years experience in Systems Administration experience within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
. At least 3 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
. English: Fluent
Preferred
. Bachelor's Degree/Associate's Degree/College Diploma in Information Technology
. Basic knowledge in LEAN methodologies
. Basic knowledge in Maximo tool
. Certified in Systems Administration disciplines for an operating systems support platform
Required
* At least 3 years experience in Systems Administration experience within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
* At least 3 years experience in Experience in at least one or more of the following:Â installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Basic knowledge in LEAN methodologies
* Basic knowledge in Maximo tool
* Certified in Systems Administration disciplines for an operating systems support platform
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
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More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dv*
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Identity & Access Management - PCAM (Rhythm)
Job ID ITD-0302353 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timeframe. Positions are located in Dubuque, IA. At which relocation will be required. No remote work will be available for these roles.**
IBM is seeking an audit and compliance professional that will come on board to be responsible for performing periodic compliance activities in support of customer security policies. The incoming employee will need to quickly become proficient in managing data using IBM specific tools and should be able to use tools such as Microsoft Xcel and Access to support the various activities. In addition, this employee would also be required to complete all periodic compliance activities using best practices in support of the customer's security and compliance posture.
Primary Job Responsibilities for this role include:
Validation of server inventory access and report access issues for resolution.
Running IBM scripts on target servers to obtain data for revalidations.
Extract data into Excel, Access, etc. and format data to prepare for periodic compliance activities.
Resolve all syntax errors as necessary using IBM tools.
File evidence of periodic compliance activities for audit preparedness.
Generate revalidation reports.
Provide requested data for audit requests.
Responsible for documenting periodic compliance related processes and procedures.
Engage the tools team to create queries and macros to streamline data collection efforts.
Drive changes using LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
Ability to manage several activities at the sametime.
Required
* Associate's Degree/College Diploma
* Basic knowledge in Microsoft Excel or Microsoft Access
* Basic knowledge in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
* English: Fluent
Preferred
* Information Technology
* At least 1 year experience in Microsoft Excel or Microsoft Access
* Basic knowledge in LEAN methodologies and practices
* At least 6 months experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Identity & Access Management - PCAM (Rhythm)
Job ID ITD-0302353 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timeframe. Positions are located in Dubuque, IA. At which relocation will be required. No remote work will be available for these roles.**
IBM is seeking an audit and compliance professional that will come on board to be responsible for performing periodic compliance activities in support of customer security policies. The incoming employee will need to quickly become proficient in managing data using IBM specific tools and should be able to use tools such as Microsoft Xcel and Access to support the various activities. In addition, this employee would also be required to complete all periodic compliance activities using best practices in support of the customer's security and compliance posture.
Primary Job Responsibilities for this role include:
Validation of server inventory access and report access issues for resolution.
Running IBM scripts on target servers to obtain data for revalidations.
Extract data into Excel, Access, etc. and format data to prepare for periodic compliance activities.
Resolve all syntax errors as necessary using IBM tools.
File evidence of periodic compliance activities for audit preparedness.
Generate revalidation reports.
Provide requested data for audit requests.
Responsible for documenting periodic compliance related processes and procedures.
Engage the tools team to create queries and macros to streamline data collection efforts.
Drive changes using LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
Ability to manage several activities at the sametime.
Required
* Associate's Degree/College Diploma
* Basic knowledge in Microsoft Excel or Microsoft Access
* Basic knowledge in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
* English: Fluent
Preferred
* Information Technology
* At least 1 year experience in Microsoft Excel or Microsoft Access
* Basic knowledge in LEAN methodologies and practices
* At least 6 months experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Identity & Access Management - PCAM (Rhythm)
Job ID ITD-0302353 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timeframe. Positions are located in Dubuque, IA. At which relocation will be required. No remote work will be available for these roles.**
IBM is seeking an audit and compliance professional that will come on board to be responsible for performing periodic compliance activities in support of customer security policies. The incoming employee will need to quickly become proficient in managing data using IBM specific tools and should be able to use tools such as Microsoft Xcel and Access to support the various activities. In addition, this employee would also be required to complete all periodic compliance activities using best practices in support of the customer's security and compliance posture.
Primary Job Responsibilities for this role include:
Validation of server inventory access and report access issues for resolution.
Running IBM scripts on target servers to obtain data for revalidations.
Extract data into Excel, Access, etc. and format data to prepare for periodic compliance activities.
Resolve all syntax errors as necessary using IBM tools.
File evidence of periodic compliance activities for audit preparedness.
Generate revalidation reports.
Provide requested data for audit requests.
Responsible for documenting periodic compliance related processes and procedures.
Engage the tools team to create queries and macros to streamline data collection efforts.
Drive changes using LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
Ability to manage several activities at the sametime.
Required
* Associate's Degree/College Diploma
* Basic knowledge in Microsoft Excel or Microsoft Access
* Basic knowledge in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
* English: Fluent
Preferred
* Information Technology
* At least 1 year experience in Microsoft Excel or Microsoft Access
* Basic knowledge in LEAN methodologies and practices
* At least 6 months experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
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Saturday, March 20, 2010 |
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| Expires in 0 days, 8 hours, 50 minutes - Apply Now |
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More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dv*
*
Identity & Access Management - PCAM (Blues)
Job ID ITD-0302333 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timeframe. Positions are located in Dubuque, IA. At which relocation will be required. No remote work will be available for these roles.**
IBM is seeking an audit and compliance professional that will come on board to be responsible for performing periodic compliance activities in support of customer security policies. The incoming employee will need to quickly become proficient in managing data using IBM specific tools and should be able to use tools such as Microsoft Xcel and Access to support the various activities. In addition, this employee would also be required to complete all periodic compliance activities using best practices in support of the customer's security and compliance posture.
Primary Job Responsibilities for this role include:
Validation of server inventory access and report access issues for resolution.
Running IBM scripts on target servers to obtain data for revalidations.
Extract data into Excel, Access, etc. and format data to prepare for periodic compliance activities.
Resolve all syntax errors as necessary using IBM tools.
File evidence of periodic compliance activities for audit preparedness.
Generate revalidation reports.
Provide requested data for audit requests.
Responsible for documenting periodic compliance related processes and procedures.
Engage the tools team to create queries and macros to streamline data collection efforts.
Drive changes using LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
Ability to manage several activities at the sametime.
Required
* Associate's Degree/College Diploma
* At least 1 year experience in Microsoft Excel or Microsoft Access
* At least 1 year experience in LEAN methodologies and practices
* At least 1 year experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
* English: Fluent
Preferred
* Information Technology
* At least 2 years experience in Microsoft Excel or Microsoft Access
* At least 2 years experience in LEAN methodologies and practices
* At least 2 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Identity & Access Management - PCAM (Blues)
Job ID ITD-0302333 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timeframe. Positions are located in Dubuque, IA. At which relocation will be required. No remote work will be available for these roles.**
IBM is seeking an audit and compliance professional that will come on board to be responsible for performing periodic compliance activities in support of customer security policies. The incoming employee will need to quickly become proficient in managing data using IBM specific tools and should be able to use tools such as Microsoft Xcel and Access to support the various activities. In addition, this employee would also be required to complete all periodic compliance activities using best practices in support of the customer's security and compliance posture.
Primary Job Responsibilities for this role include:
Validation of server inventory access and report access issues for resolution.
Running IBM scripts on target servers to obtain data for revalidations.
Extract data into Excel, Access, etc. and format data to prepare for periodic compliance activities.
Resolve all syntax errors as necessary using IBM tools.
File evidence of periodic compliance activities for audit preparedness.
Generate revalidation reports.
Provide requested data for audit requests.
Responsible for documenting periodic compliance related processes and procedures.
Engage the tools team to create queries and macros to streamline data collection efforts.
Drive changes using LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
Ability to manage several activities at the sametime.
Required
* Associate's Degree/College Diploma
* At least 1 year experience in Microsoft Excel or Microsoft Access
* At least 1 year experience in LEAN methodologies and practices
* At least 1 year experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
* English: Fluent
Preferred
* Information Technology
* At least 2 years experience in Microsoft Excel or Microsoft Access
* At least 2 years experience in LEAN methodologies and practices
* At least 2 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Identity & Access Management - PCAM (Blues)
Job ID ITD-0302333 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Security Specialist
Job role skillset IAM-Logical Access Security Delivery
Job description
**Start dates for these roles are Spring/Summer 2010 timeframe. Positions are located in Dubuque, IA. At which relocation will be required. No remote work will be available for these roles.**
IBM is seeking an audit and compliance professional that will come on board to be responsible for performing periodic compliance activities in support of customer security policies. The incoming employee will need to quickly become proficient in managing data using IBM specific tools and should be able to use tools such as Microsoft Xcel and Access to support the various activities. In addition, this employee would also be required to complete all periodic compliance activities using best practices in support of the customer's security and compliance posture.
Primary Job Responsibilities for this role include:
Validation of server inventory access and report access issues for resolution.
Running IBM scripts on target servers to obtain data for revalidations.
Extract data into Excel, Access, etc. and format data to prepare for periodic compliance activities.
Resolve all syntax errors as necessary using IBM tools.
File evidence of periodic compliance activities for audit preparedness.
Generate revalidation reports.
Provide requested data for audit requests.
Responsible for documenting periodic compliance related processes and procedures.
Engage the tools team to create queries and macros to streamline data collection efforts.
Drive changes using LEAN methodology aimed at reducing waste, driving uniformity and enhancing job performance.
Ability to manage several activities at the sametime.
Required
* Associate's Degree/College Diploma
* At least 1 year experience in Microsoft Excel or Microsoft Access
* At least 1 year experience in LEAN methodologies and practices
* At least 1 year experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
* English: Fluent
Preferred
* Information Technology
* At least 2 years experience in Microsoft Excel or Microsoft Access
* At least 2 years experience in LEAN methodologies and practices
* At least 2 years experience in experience in information technology environments (Intel, Mainframe, UNIX, AS400)
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
More Information »_a" style="position:absolute; visibility:hidden; background-color:#FFFFFF; width:400px; padding:2px; border:1px solid blue;">
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Click on the link to show all listings in that category or location
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Saturday, March 20, 2010 |
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| Expires in 0 days, 8 hours, 50 minutes - Apply Now |
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More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dv*
*
Technical Support Specialist (Jazz) - Configuration Mgmt (TADDM)
Job ID ITD-0289277 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit Asset Mgmt Job role Server Support Specialist
Job role skillset General
Job description
***Targeted start dates for these roles is Feb/March 2010 timeframe. Remote work is not available. Pager coverage and off shift coverage may be required.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing support for problem tickets and steady state activities in for Integration Operations. The Configuration Manager position will troubleshoot issues related to Tivoli Application Dependency Discovery Manager (TADDM).
IT Specialists in this job role will have expertise in supporting and troubleshooting application and system problems. Typical examples of the deliverables are addressing errors that have occurred in with TADDM scans not completing correctly. IT Specialists will have to troubleshoot tools and systems to determine the problem, and how to resolve.
Primary Job Responsibilities:
* Ensure TADDM errors are addressed by creating problem tickets for tracking and action the issue to resolution by resolving the problem.
* Resolve any issues with the TADDM scans that did not complete successfully and rerun any necessary scans.
* Run any necessary manual scans
* Work with peer teams as necessary to ensure scans complete successfully and tools remain operational.
* Manage tickets in the IBM and customer ticketing systems to insure they are updated and completed in the appropriate timeframes based on severity.
Required
* At least 2 years experience in application support, troubleshooting issues, resolving issues and maintaining a healty environment
* At least 2 years experience in working knowledge of Problem Management tools, TADDM tool (Anchor and Gateway servers, scope definition and discovery), basic network knowledge (firewall and ports)
* At least 1 year experience in Operating systems for Windows and Linux including credential management
* At least 2 years experience in databases, including SQL, DB2, Lotus/Domino, Notes, Websphere
* At least 1 year experience in UNIX scripting (KSH, Pearl)
* U.S. citizenship required
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* At least 2 years experience in Integration techniques and Architecture
* At least 6 months experience in problem ticketing tool
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Technical Support Specialist (Jazz) - Configuration Mgmt (TADDM)
Job ID ITD-0289277 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit Asset Mgmt Job role Server Support Specialist
Job role skillset General
Job description
***Targeted start dates for these roles is Feb/March 2010 timeframe. Remote work is not available. Pager coverage and off shift coverage may be required.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing support for problem tickets and steady state activities in for Integration Operations. The Configuration Manager position will troubleshoot issues related to Tivoli Application Dependency Discovery Manager (TADDM).
IT Specialists in this job role will have expertise in supporting and troubleshooting application and system problems. Typical examples of the deliverables are addressing errors that have occurred in with TADDM scans not completing correctly. IT Specialists will have to troubleshoot tools and systems to determine the problem, and how to resolve.
Primary Job Responsibilities:
* Ensure TADDM errors are addressed by creating problem tickets for tracking and action the issue to resolution by resolving the problem.
* Resolve any issues with the TADDM scans that did not complete successfully and rerun any necessary scans.
* Run any necessary manual scans
* Work with peer teams as necessary to ensure scans complete successfully and tools remain operational.
* Manage tickets in the IBM and customer ticketing systems to insure they are updated and completed in the appropriate timeframes based on severity.
Required
* At least 2 years experience in application support, troubleshooting issues, resolving issues and maintaining a healty environment
* At least 2 years experience in working knowledge of Problem Management tools, TADDM tool (Anchor and Gateway servers, scope definition and discovery), basic network knowledge (firewall and ports)
* At least 1 year experience in Operating systems for Windows and Linux including credential management
* At least 2 years experience in databases, including SQL, DB2, Lotus/Domino, Notes, Websphere
* At least 1 year experience in UNIX scripting (KSH, Pearl)
* U.S. citizenship required
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* At least 2 years experience in Integration techniques and Architecture
* At least 6 months experience in problem ticketing tool
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Technical Support Specialist (Jazz) - Configuration Mgmt (TADDM)
Job ID ITD-0289277 Job type Full-time Regular
Work country USA Posted 17-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit Asset Mgmt Job role Server Support Specialist
Job role skillset General
Job description
***Targeted start dates for these roles is Feb/March 2010 timeframe. Remote work is not available. Pager coverage and off shift coverage may be required.***
IBM's new Technical Services Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing support for problem tickets and steady state activities in for Integration Operations. The Configuration Manager position will troubleshoot issues related to Tivoli Application Dependency Discovery Manager (TADDM).
IT Specialists in this job role will have expertise in supporting and troubleshooting application and system problems. Typical examples of the deliverables are addressing errors that have occurred in with TADDM scans not completing correctly. IT Specialists will have to troubleshoot tools and systems to determine the problem, and how to resolve.
Primary Job Responsibilities:
* Ensure TADDM errors are addressed by creating problem tickets for tracking and action the issue to resolution by resolving the problem.
* Resolve any issues with the TADDM scans that did not complete successfully and rerun any necessary scans.
* Run any necessary manual scans
* Work with peer teams as necessary to ensure scans complete successfully and tools remain operational.
* Manage tickets in the IBM and customer ticketing systems to insure they are updated and completed in the appropriate timeframes based on severity.
Required
* At least 2 years experience in application support, troubleshooting issues, resolving issues and maintaining a healty environment
* At least 2 years experience in working knowledge of Problem Management tools, TADDM tool (Anchor and Gateway servers, scope definition and discovery), basic network knowledge (firewall and ports)
* At least 1 year experience in Operating systems for Windows and Linux including credential management
* At least 2 years experience in databases, including SQL, DB2, Lotus/Domino, Notes, Websphere
* At least 1 year experience in UNIX scripting (KSH, Pearl)
* U.S. citizenship required
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* At least 2 years experience in Integration techniques and Architecture
* At least 6 months experience in problem ticketing tool
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
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More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dvCustomer Service-BPS Rep-Lead (Pac Life) (26584) Full Time
Hourly Posted: 3/13/2010
Lincoln, NE
Requirements
Dell Perot Systemsis a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for aCustomer Service BPS Rep Leadto join our team inLincoln, NE.
Roles and Responsibilities include, but are not limited to:
* Provide front line phone oriented service to insurance policyholders, beneficiaries, and internal customers.
* Respond to customer requests by phone (approximately 50% of day) and in writing (approximately 50% of day) to ensure customer satisfaction and to assure that service standards are met.
* Communicate effectively and professionally with internal and external customers to resolve questions and issues.
* Perform administrative support functions.
* Develop and maintain a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
* Collaborate with management or other team members as appropriate to proactively address service issues and concerns.
The ideal candidate will possess the following qualifications:
* Must be able to communicate effectively with internal and external customers (demonstrated by previous customer service experience 1 year minimum).
* Must be able to compose effective business correspondence.
* Must be proficient in Microsoft Office products including Word, Excel, and Outlook (2 years minimum previous experience with these products)
* Must have good keyboarding skills.
* Perform basic mathematical calculations and apply basic mathematical principles to practical insurance based situations.
* Ability to apply business rules to varying fact situations and make appropriate decisions.
* Ability to problem-solve and manage multiple priorities.
* Previous call center experience preferred.
* Previous insurance experience preferred.
* FLMI or other LOMA certifications desired.
About Dell Inc.:
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world's largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.
About Dell Perot Systems:
Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell's existing managed and modular services. Dell Services' customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.
Dell Services is one of the world's largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services' values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company's success.
Dell offers a competitive Salary and Bonus plan as well as a great Benefit Package. Please visit the About Dell section at www.dell.com for more information.
Dell Services is committed to Equal Employment Opportunity. It is the policy of Dell Services to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dvCustomer Service-BPS Rep-Lead (Pac Life) (26584) Full Time
Hourly Posted: 3/13/2010
Lincoln, NE
Requirements
Dell Perot Systemsis a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for aCustomer Service BPS Rep Leadto join our team inLincoln, NE.
Roles and Responsibilities include, but are not limited to:
* Provide front line phone oriented service to insurance policyholders, beneficiaries, and internal customers.
* Respond to customer requests by phone (approximately 50% of day) and in writing (approximately 50% of day) to ensure customer satisfaction and to assure that service standards are met.
* Communicate effectively and professionally with internal and external customers to resolve questions and issues.
* Perform administrative support functions.
* Develop and maintain a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
* Collaborate with management or other team members as appropriate to proactively address service issues and concerns.
The ideal candidate will possess the following qualifications:
* Must be able to communicate effectively with internal and external customers (demonstrated by previous customer service experience 1 year minimum).
* Must be able to compose effective business correspondence.
* Must be proficient in Microsoft Office products including Word, Excel, and Outlook (2 years minimum previous experience with these products)
* Must have good keyboarding skills.
* Perform basic mathematical calculations and apply basic mathematical principles to practical insurance based situations.
* Ability to apply business rules to varying fact situations and make appropriate decisions.
* Ability to problem-solve and manage multiple priorities.
* Previous call center experience preferred.
* Previous insurance experience preferred.
* FLMI or other LOMA certifications desired.
About Dell Inc.:
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world's largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.
About Dell Perot Systems:
Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell's existing managed and modular services. Dell Services' customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.
Dell Services is one of the world's largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services' values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company's success.
Dell offers a competitive Salary and Bonus plan as well as a great Benefit Package. Please visit the About Dell section at www.dell.com for more information.
Dell Services is committed to Equal Employment Opportunity. It is the policy of Dell Services to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.More Information » _a', 'dvCustomer Service-BPS Rep-Lead (Pac Life) (26584) Full Time
Hourly Posted: 3/13/2010
Lincoln, NE
Requirements
Dell Perot Systemsis a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for aCustomer Service BPS Rep Leadto join our team inLincoln, NE.
Roles and Responsibilities include, but are not limited to:
* Provide front line phone oriented service to insurance policyholders, beneficiaries, and internal customers.
* Respond to customer requests by phone (approximately 50% of day) and in writing (approximately 50% of day) to ensure customer satisfaction and to assure that service standards are met.
* Communicate effectively and professionally with internal and external customers to resolve questions and issues.
* Perform administrative support functions.
* Develop and maintain a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
* Collaborate with management or other team members as appropriate to proactively address service issues and concerns.
The ideal candidate will possess the following qualifications:
* Must be able to communicate effectively with internal and external customers (demonstrated by previous customer service experience 1 year minimum).
* Must be able to compose effective business correspondence.
* Must be proficient in Microsoft Office products including Word, Excel, and Outlook (2 years minimum previous experience with these products)
* Must have good keyboarding skills.
* Perform basic mathematical calculations and apply basic mathematical principles to practical insurance based situations.
* Ability to apply business rules to varying fact situations and make appropriate decisions.
* Ability to problem-solve and manage multiple priorities.
* Previous call center experience preferred.
* Previous insurance experience preferred.
* FLMI or other LOMA certifications desired.
About Dell Inc.:
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world's largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.
About Dell Perot Systems:
Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell's existing managed and modular services. Dell Services' customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.
Dell Services is one of the world's largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services' values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company's success.
Dell offers a competitive Salary and Bonus plan as well as a great Benefit Package. Please visit the About Dell section at www.dell.com for more information.
Dell Services is committed to Equal Employment Opportunity. It is the policy of Dell Services to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.More Information » _a', event)">Jobs
More Information »_a" style="position:absolute; visibility:hidden; background-color:#FFFFFF; width:400px; padding:2px; border:1px solid blue;">
|
Click on the link to show all listings in that category or location
|
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|
Friday, March 19, 2010 |
| |
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| Expires in 0 days, 0 hours, 0 minutes - Apply Now |
|
|
|
More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dvLife Phone Customer Service-BPS Rep-Lead (26505) Full Time
Hourly Posted: 3/12/2010
Lincoln, NE
Requirements
Dell Perot Systemsis a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for aCustomer Service BPS Rep Lead / Insurance Phone CSRto join our team inLincoln, NE.
Roles and Responsibilities include, but are not limited to:
* Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
* Ensure customer satisfaction and strive to assure that service standards are met.
* Communicate effectively and professionally with both internal and external customers to professionally resolve questions and issues.
* Develop and maintain a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
* Collaborate with management or other team members as appropriate to proactively address service issues and concerns.
* A typical day will likely involve fielding between 75 to 100 calls.
The ideal candidate will possess the following qualifications:
* Must be able to communicate effectively (both verbal and written).
* Must have the ability to read, analyze, and interpret general business communications.
* Must be able to compose effective business correspondence.
* Must be proficient in Microsoft Office products including Word, Excel, and Outlook.
* Must have good keyboarding skills.
* Ability to problem-solve and manage multiple priorities.
* Previous call center experience preferred.
* Previous insurance experience preferred.
* FLMI or other LOMA certifications desired.
* Required schedule availability is between 7:00 am and 6:00 pm although most positions will likely be 8:30 to 5:00 or 9:00 to 6:00.
About Dell Inc.:
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world's largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.
About Dell Perot Systems:
Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell's existing managed and modular services. Dell Services' customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.
Dell Services is one of the world's largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services' values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company's success.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dvLife Phone Customer Service-BPS Rep-Lead (26505) Full Time
Hourly Posted: 3/12/2010
Lincoln, NE
Requirements
Dell Perot Systemsis a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for aCustomer Service BPS Rep Lead / Insurance Phone CSRto join our team inLincoln, NE.
Roles and Responsibilities include, but are not limited to:
* Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
* Ensure customer satisfaction and strive to assure that service standards are met.
* Communicate effectively and professionally with both internal and external customers to professionally resolve questions and issues.
* Develop and maintain a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
* Collaborate with management or other team members as appropriate to proactively address service issues and concerns.
* A typical day will likely involve fielding between 75 to 100 calls.
The ideal candidate will possess the following qualifications:
* Must be able to communicate effectively (both verbal and written).
* Must have the ability to read, analyze, and interpret general business communications.
* Must be able to compose effective business correspondence.
* Must be proficient in Microsoft Office products including Word, Excel, and Outlook.
* Must have good keyboarding skills.
* Ability to problem-solve and manage multiple priorities.
* Previous call center experience preferred.
* Previous insurance experience preferred.
* FLMI or other LOMA certifications desired.
* Required schedule availability is between 7:00 am and 6:00 pm although most positions will likely be 8:30 to 5:00 or 9:00 to 6:00.
About Dell Inc.:
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world's largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.
About Dell Perot Systems:
Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell's existing managed and modular services. Dell Services' customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.
Dell Services is one of the world's largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services' values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company's success.More Information » _a', 'dvLife Phone Customer Service-BPS Rep-Lead (26505) Full Time
Hourly Posted: 3/12/2010
Lincoln, NE
Requirements
Dell Perot Systemsis a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for aCustomer Service BPS Rep Lead / Insurance Phone CSRto join our team inLincoln, NE.
Roles and Responsibilities include, but are not limited to:
* Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
* Ensure customer satisfaction and strive to assure that service standards are met.
* Communicate effectively and professionally with both internal and external customers to professionally resolve questions and issues.
* Develop and maintain a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
* Collaborate with management or other team members as appropriate to proactively address service issues and concerns.
* A typical day will likely involve fielding between 75 to 100 calls.
The ideal candidate will possess the following qualifications:
* Must be able to communicate effectively (both verbal and written).
* Must have the ability to read, analyze, and interpret general business communications.
* Must be able to compose effective business correspondence.
* Must be proficient in Microsoft Office products including Word, Excel, and Outlook.
* Must have good keyboarding skills.
* Ability to problem-solve and manage multiple priorities.
* Previous call center experience preferred.
* Previous insurance experience preferred.
* FLMI or other LOMA certifications desired.
* Required schedule availability is between 7:00 am and 6:00 pm although most positions will likely be 8:30 to 5:00 or 9:00 to 6:00.
About Dell Inc.:
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world's largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.
About Dell Perot Systems:
Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell's existing managed and modular services. Dell Services' customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.
Dell Services is one of the world's largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services' values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company's success.More Information » _a', event)">Jobs
More Information »_a" style="position:absolute; visibility:hidden; background-color:#FFFFFF; width:400px; padding:2px; border:1px solid blue;">
|
Click on the link to show all listings in that category or location
|
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|
Friday, March 19, 2010 |
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| Expires in 0 days, 0 hours, 0 minutes - Apply Now |
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More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dv*
*
Technical Support Specialist Level 1 (Rhythm) - SAP Basis
Job ID ITD-0303649 Job type Full-time Regular
Work country USA Posted 15-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Services Specialist
Job role skillset General
Job description
IBM has opened a new technology service delivery center in Dubuque, Iowa, creating up to 1,300 jobs and providing high-value information technology services to IBM customers. The new service center will provide maintenance and monitoring of computer hardware and systems to IBM's business clients in the United States. This Technical Delivery Services Center will primarily support US Strategic outsourcing clients, providing server systems operations, security services, and end user services, including maintenance and monitoring of computer hardware and software systems. IBM's Technical Delivery Services Center is focused on increasing delivery quality and brings together all IBM worldwide service delivery capabilities for Strategic Outsourcing.
* ** Please note that the start dates for these roles are in the Winter / Spring 2010 timeframe. This position is located onsite in Dubuque, IA. No remote work is available for these roles.***
IBM's is now seeking talented SAP Technical Specialists responsible for complex installing, configuring, integrating, developing, and maintaining SAP Suite for Products to include ECC 6.0, CRM 7.0, BI 7.0, GTS 7.2, PI 7.1, EP 7.0, NW 7.01, NW 7.0, CE 7.1, NWDI, TREX 7.1, Vendavo 7.12, SLD, SAP Solution Manager. The SAP Products are running on Multi-tier DR architecture platforms z/OS, Mainframe, AIX, and Linux with a DB2/390 database with data sharing and parallel sysplex environment. Also responsible for the designing and implementing the non-SAP integrations for products such as Cognos, DataStage, WebSphere, Sabrix, LDAP, CDP, Tivoli, TSM, TWS, Faxplus, InfoPrint, eMail products, and etc. Span of responsibility includes ALL SAP Landscape to include Development, Sandbox, Dev2, Training, QA, QA2, Test, Biz Sim, PreProd, all DR systems, and Production.
Primary Job Responsibilities:
.Develop, implement, test SAP software products based on customer requirements.
.Develop, plan, install/upgrade, build, configure, integrate and test various SAP Products per custom business process requirements.
.Develop and maintain SAP multi-tier/integrated processes and procedures to support the SAP Landscape.
Required
* High School Diploma/GED
* U.S. citizenship required
* English: Fluent
Preferred
* Bachelor's Degree in Information Technology
* At least 1 year experience in SAP Basis experience in performing routing/moderate tasks in R/3, ECC and Netweaver
* At least 6 months experience in experience in integrating and managing routine/moderate tasks for SAP Bolt-ons
* At least 6 months experience in experience in routine/moderate SAP Basis Tasks on any platform on any database
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Technical Support Specialist Level 1 (Rhythm) - SAP Basis
Job ID ITD-0303649 Job type Full-time Regular
Work country USA Posted 15-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Services Specialist
Job role skillset General
Job description
IBM has opened a new technology service delivery center in Dubuque, Iowa, creating up to 1,300 jobs and providing high-value information technology services to IBM customers. The new service center will provide maintenance and monitoring of computer hardware and systems to IBM's business clients in the United States. This Technical Delivery Services Center will primarily support US Strategic outsourcing clients, providing server systems operations, security services, and end user services, including maintenance and monitoring of computer hardware and software systems. IBM's Technical Delivery Services Center is focused on increasing delivery quality and brings together all IBM worldwide service delivery capabilities for Strategic Outsourcing.
* ** Please note that the start dates for these roles are in the Winter / Spring 2010 timeframe. This position is located onsite in Dubuque, IA. No remote work is available for these roles.***
IBM's is now seeking talented SAP Technical Specialists responsible for complex installing, configuring, integrating, developing, and maintaining SAP Suite for Products to include ECC 6.0, CRM 7.0, BI 7.0, GTS 7.2, PI 7.1, EP 7.0, NW 7.01, NW 7.0, CE 7.1, NWDI, TREX 7.1, Vendavo 7.12, SLD, SAP Solution Manager. The SAP Products are running on Multi-tier DR architecture platforms z/OS, Mainframe, AIX, and Linux with a DB2/390 database with data sharing and parallel sysplex environment. Also responsible for the designing and implementing the non-SAP integrations for products such as Cognos, DataStage, WebSphere, Sabrix, LDAP, CDP, Tivoli, TSM, TWS, Faxplus, InfoPrint, eMail products, and etc. Span of responsibility includes ALL SAP Landscape to include Development, Sandbox, Dev2, Training, QA, QA2, Test, Biz Sim, PreProd, all DR systems, and Production.
Primary Job Responsibilities:
.Develop, implement, test SAP software products based on customer requirements.
.Develop, plan, install/upgrade, build, configure, integrate and test various SAP Products per custom business process requirements.
.Develop and maintain SAP multi-tier/integrated processes and procedures to support the SAP Landscape.
Required
* High School Diploma/GED
* U.S. citizenship required
* English: Fluent
Preferred
* Bachelor's Degree in Information Technology
* At least 1 year experience in SAP Basis experience in performing routing/moderate tasks in R/3, ECC and Netweaver
* At least 6 months experience in experience in integrating and managing routine/moderate tasks for SAP Bolt-ons
* At least 6 months experience in experience in routine/moderate SAP Basis Tasks on any platform on any database
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Technical Support Specialist Level 1 (Rhythm) - SAP Basis
Job ID ITD-0303649 Job type Full-time Regular
Work country USA Posted 15-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Services Specialist
Job role skillset General
Job description
IBM has opened a new technology service delivery center in Dubuque, Iowa, creating up to 1,300 jobs and providing high-value information technology services to IBM customers. The new service center will provide maintenance and monitoring of computer hardware and systems to IBM's business clients in the United States. This Technical Delivery Services Center will primarily support US Strategic outsourcing clients, providing server systems operations, security services, and end user services, including maintenance and monitoring of computer hardware and software systems. IBM's Technical Delivery Services Center is focused on increasing delivery quality and brings together all IBM worldwide service delivery capabilities for Strategic Outsourcing.
* ** Please note that the start dates for these roles are in the Winter / Spring 2010 timeframe. This position is located onsite in Dubuque, IA. No remote work is available for these roles.***
IBM's is now seeking talented SAP Technical Specialists responsible for complex installing, configuring, integrating, developing, and maintaining SAP Suite for Products to include ECC 6.0, CRM 7.0, BI 7.0, GTS 7.2, PI 7.1, EP 7.0, NW 7.01, NW 7.0, CE 7.1, NWDI, TREX 7.1, Vendavo 7.12, SLD, SAP Solution Manager. The SAP Products are running on Multi-tier DR architecture platforms z/OS, Mainframe, AIX, and Linux with a DB2/390 database with data sharing and parallel sysplex environment. Also responsible for the designing and implementing the non-SAP integrations for products such as Cognos, DataStage, WebSphere, Sabrix, LDAP, CDP, Tivoli, TSM, TWS, Faxplus, InfoPrint, eMail products, and etc. Span of responsibility includes ALL SAP Landscape to include Development, Sandbox, Dev2, Training, QA, QA2, Test, Biz Sim, PreProd, all DR systems, and Production.
Primary Job Responsibilities:
.Develop, implement, test SAP software products based on customer requirements.
.Develop, plan, install/upgrade, build, configure, integrate and test various SAP Products per custom business process requirements.
.Develop and maintain SAP multi-tier/integrated processes and procedures to support the SAP Landscape.
Required
* High School Diploma/GED
* U.S. citizenship required
* English: Fluent
Preferred
* Bachelor's Degree in Information Technology
* At least 1 year experience in SAP Basis experience in performing routing/moderate tasks in R/3, ECC and Netweaver
* At least 6 months experience in experience in integrating and managing routine/moderate tasks for SAP Bolt-ons
* At least 6 months experience in experience in routine/moderate SAP Basis Tasks on any platform on any database
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
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More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dv*
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Tivoli: Support Specialist Dispatcher
Job ID ITD-0240523 Job type Full-time Regular
Work country USA Posted 15-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset General
Job description
Start dates for these roles are Spring 2010 timframe. Positions are located in Dubuque, IA, relocation is required, no remote work is available.**
IBM is currently seeking Tivoli/Systems Monitoring Technical Support Specialists responsible for providing support for problem, change and work tickets for client server support operations surrounding the Tivoli Monitoring infrastructure.
Because each of our customers has a unique array of technologies in place, products supported are primarily (but not limited to) Tivoli such as ITM 5.x, ITM 6.x, Netview, TEC, NetCool, ITCAM. Other tools include CA-Unicenter, BMC Patrol, HP-Openview, MOM, and other Systems Management tools for monitoring, availability and event management. Experience in configuration, support and deployment with any of Systems Management products, such as Tivoli (DM, ITM, TEC, Framework), BMC Patrol, CA Unicenter, Microsoft Operations Manager, HP OpenView or other systems management products. Experience covering at least one of the following service lines :
. Intel , UNIX Sys Admin and Server Management
. Database Management
. Transaction Monitors, Middleware
. Product Lifecycle Management
Responsibilities of the Tivoli Support Specialist Dispatcher include:
. Review Work Requests and Problem Tickets and work back with requester if missing information
. Dispatch Work Requests and Problem Tickets to the correct group
. Manage work request loads, conflicts. Monitor and track work loads. Gather, analyze and report metrics.
. Negotiate with Requester and Assignee on work load
. Setup regular team meetings with sub-groups
. Be responsible for the maintenance and currency of Enterprise Automation Distributed Services (EADS) documentation used across the entire organization (FAQ documents, Key Account data, Lean documentation, etc,)
. Adherence to system management procedures and processes during testing, implementation and rollout of Systems Management/ Event Management tools.
. Adherence to processes and standards defined by Senior technical team members, which are built upon best practice standards.
. Adherence to Managed Operating Environment process and procedures,
. Provide regular project/task status updates to the team, team lead and EADS Managers as required.
Required
* High School Diploma/GED
* At least 5 years experience in at least one of the following operating systems: Intel server (Windows Server editions, Novell) or UNIX (AIX, Solaris, HP-UX, Linux)
* At least 5 years experience in SMI Products, ie: Tivoli/BMC
* At least 5 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* Basic knowledge in LEAN Methodologies
* Basic knowledge in Maximo tool or other work and problem/change tools
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Certified in one or more SMI products
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
Tivoli: Support Specialist Dispatcher
Job ID ITD-0240523 Job type Full-time Regular
Work country USA Posted 15-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset General
Job description
Start dates for these roles are Spring 2010 timframe. Positions are located in Dubuque, IA, relocation is required, no remote work is available.**
IBM is currently seeking Tivoli/Systems Monitoring Technical Support Specialists responsible for providing support for problem, change and work tickets for client server support operations surrounding the Tivoli Monitoring infrastructure.
Because each of our customers has a unique array of technologies in place, products supported are primarily (but not limited to) Tivoli such as ITM 5.x, ITM 6.x, Netview, TEC, NetCool, ITCAM. Other tools include CA-Unicenter, BMC Patrol, HP-Openview, MOM, and other Systems Management tools for monitoring, availability and event management. Experience in configuration, support and deployment with any of Systems Management products, such as Tivoli (DM, ITM, TEC, Framework), BMC Patrol, CA Unicenter, Microsoft Operations Manager, HP OpenView or other systems management products. Experience covering at least one of the following service lines :
. Intel , UNIX Sys Admin and Server Management
. Database Management
. Transaction Monitors, Middleware
. Product Lifecycle Management
Responsibilities of the Tivoli Support Specialist Dispatcher include:
. Review Work Requests and Problem Tickets and work back with requester if missing information
. Dispatch Work Requests and Problem Tickets to the correct group
. Manage work request loads, conflicts. Monitor and track work loads. Gather, analyze and report metrics.
. Negotiate with Requester and Assignee on work load
. Setup regular team meetings with sub-groups
. Be responsible for the maintenance and currency of Enterprise Automation Distributed Services (EADS) documentation used across the entire organization (FAQ documents, Key Account data, Lean documentation, etc,)
. Adherence to system management procedures and processes during testing, implementation and rollout of Systems Management/ Event Management tools.
. Adherence to processes and standards defined by Senior technical team members, which are built upon best practice standards.
. Adherence to Managed Operating Environment process and procedures,
. Provide regular project/task status updates to the team, team lead and EADS Managers as required.
Required
* High School Diploma/GED
* At least 5 years experience in at least one of the following operating systems: Intel server (Windows Server editions, Novell) or UNIX (AIX, Solaris, HP-UX, Linux)
* At least 5 years experience in SMI Products, ie: Tivoli/BMC
* At least 5 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* Basic knowledge in LEAN Methodologies
* Basic knowledge in Maximo tool or other work and problem/change tools
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Certified in one or more SMI products
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', 'dv*
*
Tivoli: Support Specialist Dispatcher
Job ID ITD-0240523 Job type Full-time Regular
Work country USA Posted 15-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Server Support Specialist
Job role skillset General
Job description
Start dates for these roles are Spring 2010 timframe. Positions are located in Dubuque, IA, relocation is required, no remote work is available.**
IBM is currently seeking Tivoli/Systems Monitoring Technical Support Specialists responsible for providing support for problem, change and work tickets for client server support operations surrounding the Tivoli Monitoring infrastructure.
Because each of our customers has a unique array of technologies in place, products supported are primarily (but not limited to) Tivoli such as ITM 5.x, ITM 6.x, Netview, TEC, NetCool, ITCAM. Other tools include CA-Unicenter, BMC Patrol, HP-Openview, MOM, and other Systems Management tools for monitoring, availability and event management. Experience in configuration, support and deployment with any of Systems Management products, such as Tivoli (DM, ITM, TEC, Framework), BMC Patrol, CA Unicenter, Microsoft Operations Manager, HP OpenView or other systems management products. Experience covering at least one of the following service lines :
. Intel , UNIX Sys Admin and Server Management
. Database Management
. Transaction Monitors, Middleware
. Product Lifecycle Management
Responsibilities of the Tivoli Support Specialist Dispatcher include:
. Review Work Requests and Problem Tickets and work back with requester if missing information
. Dispatch Work Requests and Problem Tickets to the correct group
. Manage work request loads, conflicts. Monitor and track work loads. Gather, analyze and report metrics.
. Negotiate with Requester and Assignee on work load
. Setup regular team meetings with sub-groups
. Be responsible for the maintenance and currency of Enterprise Automation Distributed Services (EADS) documentation used across the entire organization (FAQ documents, Key Account data, Lean documentation, etc,)
. Adherence to system management procedures and processes during testing, implementation and rollout of Systems Management/ Event Management tools.
. Adherence to processes and standards defined by Senior technical team members, which are built upon best practice standards.
. Adherence to Managed Operating Environment process and procedures,
. Provide regular project/task status updates to the team, team lead and EADS Managers as required.
Required
* High School Diploma/GED
* At least 5 years experience in at least one of the following operating systems: Intel server (Windows Server editions, Novell) or UNIX (AIX, Solaris, HP-UX, Linux)
* At least 5 years experience in SMI Products, ie: Tivoli/BMC
* At least 5 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
* Basic knowledge in LEAN Methodologies
* Basic knowledge in Maximo tool or other work and problem/change tools
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* Certified in one or more SMI products
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event)">Jobs
More Information »_a" style="position:absolute; visibility:hidden; background-color:#FFFFFF; width:400px; padding:2px; border:1px solid blue;">
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|
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Friday, March 19, 2010 |
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| Expires in 0 days, 0 hours, 0 minutes - Apply Now |
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More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dvPart Time Phone Customer Service-BPS Rep-Lead (26692) Part Time
Hourly Posted: 3/16/2010
Lincoln, NE
Requirements
Dell Perot Systemsis a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for aPart Time Customer Service BPS Rep Lead / Insurance Phone Customer Serviceposition to join our team inLincoln, NE.
Roles and Responsibilities include, but are not limited to:
* Provide front line phone customer service to policyholders, beneficiaries, agents and internal customers. Primary focus would be on taking incoming customer service phone calls.
* Call volumes vary greatly depending on the day. A typical day would involve anywhere between 50 to 150 calls per day, all to be handled with a high degree of accuracy and service.
* Respond to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
* Communicate effectively and professionally with internal and external customers to resolve questions and issues
* Develop and maintain a solid working knowledge of the industry and of all products, services and processes performed by the team.
The ideal candidate will possess the following qualifications:
* Must be able to communicate effectively and professionally with internal and external customers.
* Must have the ability to read, analyze and interpret general business communications. Must be able to compose effective business communications.
* Must be proficient in Microsoft Office products including Word, Excel and Outlook. Must have good keyboarding skills.
* Ability to apply basic mathematical principles to practical situations.
* Ability to apply common sense understanding to carry out instructions. Ability to apply business rules to varying fact situations and make appropriate decisions.
* Ability to problem solve and manage multiple priorities.
* Previous life insurance industry phone customer service experience desired.
* The physical elements of this position require sitting at a desk, using a computer, and the ability to communicate with customers over the phone.
* Part time role requiring a schedule of 10:00 AM to 2:00 PM Monday through Friday.
About Dell Inc.:
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world's largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.
About Dell Perot Systems:
Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell's existing managed and modular services. Dell Services' customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.
Dell Services is one of the world's largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services' values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company's success.
Dell offers a competitive Salary and Bonus plan as well as a great Benefit Package. Please visit the About Dell section at www.dell.com for more information.
Dell Services is committed to Equal Employment Opportunity. It is the policy of Dell Services to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dvPart Time Phone Customer Service-BPS Rep-Lead (26692) Part Time
Hourly Posted: 3/16/2010
Lincoln, NE
Requirements
Dell Perot Systemsis a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for aPart Time Customer Service BPS Rep Lead / Insurance Phone Customer Serviceposition to join our team inLincoln, NE.
Roles and Responsibilities include, but are not limited to:
* Provide front line phone customer service to policyholders, beneficiaries, agents and internal customers. Primary focus would be on taking incoming customer service phone calls.
* Call volumes vary greatly depending on the day. A typical day would involve anywhere between 50 to 150 calls per day, all to be handled with a high degree of accuracy and service.
* Respond to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
* Communicate effectively and professionally with internal and external customers to resolve questions and issues
* Develop and maintain a solid working knowledge of the industry and of all products, services and processes performed by the team.
The ideal candidate will possess the following qualifications:
* Must be able to communicate effectively and professionally with internal and external customers.
* Must have the ability to read, analyze and interpret general business communications. Must be able to compose effective business communications.
* Must be proficient in Microsoft Office products including Word, Excel and Outlook. Must have good keyboarding skills.
* Ability to apply basic mathematical principles to practical situations.
* Ability to apply common sense understanding to carry out instructions. Ability to apply business rules to varying fact situations and make appropriate decisions.
* Ability to problem solve and manage multiple priorities.
* Previous life insurance industry phone customer service experience desired.
* The physical elements of this position require sitting at a desk, using a computer, and the ability to communicate with customers over the phone.
* Part time role requiring a schedule of 10:00 AM to 2:00 PM Monday through Friday.
About Dell Inc.:
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world's largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.
About Dell Perot Systems:
Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell's existing managed and modular services. Dell Services' customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.
Dell Services is one of the world's largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services' values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company's success.
Dell offers a competitive Salary and Bonus plan as well as a great Benefit Package. Please visit the About Dell section at www.dell.com for more information.
Dell Services is committed to Equal Employment Opportunity. It is the policy of Dell Services to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.More Information » _a', 'dvPart Time Phone Customer Service-BPS Rep-Lead (26692) Part Time
Hourly Posted: 3/16/2010
Lincoln, NE
Requirements
Dell Perot Systemsis a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for aPart Time Customer Service BPS Rep Lead / Insurance Phone Customer Serviceposition to join our team inLincoln, NE.
Roles and Responsibilities include, but are not limited to:
* Provide front line phone customer service to policyholders, beneficiaries, agents and internal customers. Primary focus would be on taking incoming customer service phone calls.
* Call volumes vary greatly depending on the day. A typical day would involve anywhere between 50 to 150 calls per day, all to be handled with a high degree of accuracy and service.
* Respond to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
* Communicate effectively and professionally with internal and external customers to resolve questions and issues
* Develop and maintain a solid working knowledge of the industry and of all products, services and processes performed by the team.
The ideal candidate will possess the following qualifications:
* Must be able to communicate effectively and professionally with internal and external customers.
* Must have the ability to read, analyze and interpret general business communications. Must be able to compose effective business communications.
* Must be proficient in Microsoft Office products including Word, Excel and Outlook. Must have good keyboarding skills.
* Ability to apply basic mathematical principles to practical situations.
* Ability to apply common sense understanding to carry out instructions. Ability to apply business rules to varying fact situations and make appropriate decisions.
* Ability to problem solve and manage multiple priorities.
* Previous life insurance industry phone customer service experience desired.
* The physical elements of this position require sitting at a desk, using a computer, and the ability to communicate with customers over the phone.
* Part time role requiring a schedule of 10:00 AM to 2:00 PM Monday through Friday.
About Dell Inc.:
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world's largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.
About Dell Perot Systems:
Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell's existing managed and modular services. Dell Services' customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.
Dell Services is one of the world's largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services' values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company's success.
Dell offers a competitive Salary and Bonus plan as well as a great Benefit Package. Please visit the About Dell section at www.dell.com for more information.
Dell Services is committed to Equal Employment Opportunity. It is the policy of Dell Services to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.More Information » _a', event)">Jobs
More Information »_a" style="position:absolute; visibility:hidden; background-color:#FFFFFF; width:400px; padding:2px; border:1px solid blue;">
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Thursday, March 18, 2010 |
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More Information »9502a" class="function" onmouseover="javascript:dropdown_rss.show(this.id, 'dv*
*
SAP Support Specialist (Dispatcher)
Job ID ITD-0302975 Job type Full-time Regular
Work country USA Posted 13-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Appl Development Products Support Specialist
Job role skillset General
Job description
Start dates for these roles are Spring 2010 timframe. Positions are located in Dubuque, IA, relocation is required, no remote work is available.** IT Specialists in this job role will be responsible for creating work request tickets within the Maximo tool, dispatch Maximo work requests to team members based on the complexity of the task and available resource, maintain visibility to scheduled work activities of the team as well as team schedules, work closely with manager and team leaders to maintain consistent workload balance. Activities may also include supporting SQL Server environments and ensuring high availability, performance, and security for the environment. They will work cooperatively with IT Specialists in other job roles to ensure that hardware resources are operating to high resilience and top performance. IT Specialists in this job role will pro-actively monitor the database infrastructure to ensure secure services with minimum downtime. They will perform troubleshooting and problem solving of the SQL Server environment. IT Specialists will perform implementations, patching, and release of database changes while following strict change control standards. In depth SQL Server Database Administration experience is required. Experience in supporting and managing multiple MS SQL 2000, 2005 and 2008 RDBMS on large systems, clusters, and various storage mediums (SAN, disk array, local) is needed. Strong self-sufficiency and initiative working on database projects a must. Experience of Transactional SQL, and DTS stored procedures and data replication. Experience in managing the internal and external MS SQL database security.
Required
* At least 2 years experience in SAP
* U.S. citizenship required
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* At least 3 years experience in SAP
* At least 1 year experience in Technical documentation skills
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.More Information » _a', event, 'left-bottom', 20)" onmouseout="javascript:dropdown_rss.hide('dv*
*
SAP Support Specialist (Dispatcher)
Job ID ITD-0302975 Job type Full-time Regular
Work country USA Posted 13-Mar-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit GeoSrvDelivery Job role Appl Development Products Support Specialist
Job role skillset General
Job description
Start dates for these roles are Spring 2010 timframe. Positions are located in Dubuque, IA, relocation is required, no remote work is available.** IT Specialists in this job role will be responsible for creating work request tickets within the Maximo tool, dispatch Maximo work requests to team members based on the complexity of the task and available resource, maintain visibility to scheduled work activities of the team as well as team schedules, work closely with manager and team leaders to maintain consistent workload balance. Activities may also include supporting SQL Server environments and ensuring high availability, performance, and security for the environment. They will work cooperatively with IT Specialists in other job roles to ensure that hardware resources are operating to high resilience and top performance. IT Specialists in this job role will pro-actively monitor the database infrastructure to ensure secure services with minimum downtime. They will perform troubleshooting and problem solving of the SQL Server environment. IT Specialists will perform implementations, patching, and release of database changes while following strict change control standards. In depth SQL Server Database Administration experience is required. Experience in supporting and managing multiple MS SQL 2000, 2005 and 2008 RDBMS on large systems, clusters, and various storage mediums (SAN, disk array, local) is needed. Strong self-sufficiency and initiative working on database projects a must. Experience of Transactional SQL, and DTS stored procedures and data replication. Experience in managing the internal and external MS SQL database security.
Required
* At least 2 years experience in SAP
* U.S. citizenship required
* English: Fluent
Preferred
* Associate's Degree/College Diploma in Information Technology
* At least 3 years experience in SAP
* At least 1 year experience in Technical documentation skills
Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disab | | | | |
