Service Technician - Part Time Decorah, IA-SAL007247
Position Profile
If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular.
As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers - in addition to offering solutions and education on our products and services - is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution.
You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. We'll want to hear your success stories from your past experience in resolving customers' technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience in diagnosing, troubleshooting, and resolving technical issues is important in being able to help our customers. Having worked in the wireless industry will enhance your ability to serve our customers and keep them connected. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs.
Key to our ""Dynamic Organization"" is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's concerns in a positive manner.
We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together.
U.S. Cellular is a drug-free workplace and committed to diversity and inclusion.
Qualificaitons
- High School diploma or GED required; College Degree preferred.
- Minimum of one year customer service/technical experience in a high contact environment with resolution of complaints or inquiries required. Two years relevant work experience preferred.
- Wireless experience preferred.
- Technical and troubleshooting skills required (Must be comfortable handling, disassembly/reassembly of cellular devices).
- Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols.
- Ability to diagnose, troubleshoot and resolve complex data/wireless issues.
- Strong interpersonal skills, organization and time-management skills required.
- Effective decision making skills required.
- Excellent written and verbal communication skills required.
- Must be able to work varying shifts.
Job: Sales Retail
Location(s): Iowa-DECORAH_IA
Company Description:
With over six million customers in 26 states, U.S. Cellular® is one of the largest wireless service carriers in the nation. We owe every bit of success to our associates—people with a real passion for their work who are committed to 'doing the right thing.' You would be proud to work with them.
We don't just talk teamwork. We live it. We respect each other's contributions, and take ownership for our actions. Even if you don't work directly with customers, you'll support other U.S. Cellular associates so that they, in turn, can consistently provide the level of service our customers have come to expect. Everyone plays an important role.
We are proud of our supportive culture. In fact, we work hard to ensure our organization's environment is one that fosters trust, respect for each other's individualism, and the highest ethical standards—one that genuinely allows our associates to thrive.
