Vending Solutions Operations Manager
Requisition Number 2003385
Full-time/Part-time Full-Time
Job Category Technical Sales & Support
Address 20921 Lasher Road
City Southfield
State Michigan
Zip code 48033
Remote Territory Location
JOB DESCRIPTION
Responsible for MSC's Vending Solutions Operations teams (Key Accts & Product Specialists Teams). Duties range from the development of appropriate
operational customer service & support models, to the development of key operational strategies, processes, tools, & functions. In addition, this
position is responsible for respective operational financial planning, performance measurement, & problem solving in support of the MSC Corporate
Vending Strategy.
DUTIES and RESPONSIBILITIES
Responsible for managing MSC's vending solutions customer service operation (Key Accts & Product Specialists teams)
* Development, communication, and measurement of key operational performance metrics for each business function within assigned vending operations
* Responsible for meeting and exceeding operational performance metrics developed in support of program strategy.
* Collaborates/works with Sr, Vending Solutions Business Operations Mgr to create customer service strategies & implementation plans, as well as all
associated financial plans
* Builds and manages associated departmental financial budgets and is responsible for financial plans in support of operations.
* Continually assesses all aspects of vending operations to identify improvement opportunities and areas of opportunity for productivity and profitability
gains.
* Communicates regularly with the sales organization (OSA's, BSM's, and MM's) to ensure collaboration, and alignment on key areas of focus.
* Evaluates and communicates both the internal and external customer experience.
* Drives change management throughout area of responsibility.
* Manages processes within operations and implements changes that maximizes the efficiency and effectiveness of the associates while driving and enhanced
customer service experience.
* Ensures operational project deliverables are met on time with expected outcomes.
* Participates in regular customer sales calls and associate focus groups to gain valuable feedback on strategies and performance.
* Works cross functionally with vending sales mgt team on processes, problem solving, and program enhancements in support of overall MSC vending strategy.
* Assists in the development & implementation of key technology tools in support of productivity gains and cost avoidance.
* Develops talent development & succession mgt plans in support of vending program growth and associate growth
* Participates in cross functional initiatives in support of continual improvement.
* Perform all duties inherent in the role of MSC Manager as defined by the MSC Code of Conduct including hiring, termination, review, and development of
associates.
* Works to ensure successful roll-out of new Solution(s) by execution of roll-out plans and delivery of collateral and training materials to the sales
associates.
* Participates in and leads cross-functional teams in line with MSC's corporate goals and with the Customer Solutions Management team setting the
department's strategic direction.
* Participates in special projects and performs additional duties as required.
* Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC's mission.
POSITION REQUIREMENTS
EDUCATION and EXPERIENCE:
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A Bachelor's Degree in Business or the equivalent is required.
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Minimum of 3 years sales operations management experience is required.
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Minimum of 2 years selling or managing the sales of value added customer solution programs or equivalent is preferred
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Minimum of 2 years experience managing others, including supervisory and front line level associates required.
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Customer service/Call Center experience is preferred
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Industrial/manufacturing sales, knowledge of MSC-like product lines/services and MSC experience is preferred.
SKILLS:
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Excellent management, relationship building and negotiation skills and techniques are preferred.
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Ability to influence medium sized groups in own function or cross functionally
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Ability to optimize processes and performance of a unit/function is required
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Ability to problem solve and act decisively during peak periods of complexity
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Excellent organizational, time management, leadership, coaching, and team building skills are required.
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System knowledge and the ability to learn new applications preferred.
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Excellent oral and written communications skills are also required.
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Strong project mgt skills preferred
OTHER REQUIREMENTS:
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A valid driver's license and the ability to travel up to 20% required
EOE
