*
High School Diploma or G.E.D. required
*
6 months cash handling experience required
*
3-6 months with a retail/sales/referral experience

Job Description:
Overview:
The primary functions of the Teller are to be a customer experience champion, a service and sales facilitator as well as a consumer banking transaction expert.
SALES EXPECTATIONS
*
Convert service interactions to sales referrals and achieve prescribed referral goal
*
Prioritize and deploy daily, the most efficient high impact activities to generate referral outcomes
*
Fully leverage available sales tools, prescribed in-branch routines and best practices to drive referral activity
SERVICE EXPECTATIONS
*
Facilitate customer transactions in an accurate and timely fashion
*
Provide a consistent and exceptional customer experience that helps contribute to the attainment of branch customer satisfaction and loyalty targets (Drive for “5”)
*
Demonstrate exceptional customer service behaviors to create advocacy and earn the right to expand relationships
*
Do what’s best for the customer by referring to branch team members and cross-functional business partners as appropriate
*
Take personal ownership for the resolution of customer service issues
PEOPLE EXPECTATIONS
*
Be a positive and effective team player by helping others on the team achieve success
*
Proactively seek coaching to development service and sales skills and identify and share ways coaching would be most beneficial to you
ADMINISTRATIVE/OPERATIONAL EXPECTATIONS
*
Maintain adequate control over cash and maintain cash differences within prescribed bank policy
*
Maintain operational proficiency in performing client transaction/service
*
Maintain operational proficiencies while conducting back office compliance and security procedures
*
Stay informed and be clear in understanding operational changes, as they occur
*
Must adhere to pertinent laws, regulations, First Niagara’s Compliance Policy and external compliance requirements