Collections Client Svc Adv I
Job ID 2013-68213
Site Name AL-DECATUR-SERVICE CTR - NORTH
Category ..
FLSA Status NON-EXEMPT
Type FULL TIME
More information about this job
Responsibilities
If you are looking for a dynamic career in one of the most customer-focused and innovative banks in the world, BBVA Compass is the right place for you! At BBVA Compass, we are driven by a shared vision: Working for a better future for our people. We provide opportunities for employees to grow and advance their careers within our organization. As a Client Service Advisor I, you will work with our customers to resolve loan account delinquencies by negotiating payment arrangements or by suggesting possible workout options for relieving short term financial hardship. The ideal candidate for this job must have excellent communication and problem solving skills, enjoy helping others, and be committed to delivering an excellent customer service experience.
Responsibilities:
-Negotiate payment arrangements to resolve short-term financial hardship issues with customers
-Answer customer inquiries concerning the status of their accounts
-Accurately document call details in the appropriate bank systems
-Comply with company and regulatory requirements
Qualifications
Required Qualifications
-High School diploma or GED
-General knowledge of lending and repayment practices
-Detail oriented
-Excellent verbal and written communication skills
-1+ years of sales or customer service experience
-Strong negotiation skills
-Problem solving skills
-Strong organizational skills
-Demonstrated ability to adjust to changes in the workplace
-Proficient in Microsoft Office Suit
-Ability to work in a fast-paced environment with minimal guidance
Preferred Qualifications:
-Bi-lingual (Spanish and English)
-Associate’s or Bachelor’s Degree
-Prior banking or collection experience
.
Apply for this job
* Apply for this job online
* Email this job to a friend
* Email or share this job on your Social Network!
More