GENERAL FUNCTION: Acts in a leadership role with responsibility to manage and deliver superior sales'''' service and production, internally and externally, to the sales organization. As a ''''''''hub'''''''' manager for Fulfillment, has total responsibility for all fulfillment activities from anywhere from three to five ''''''''spoke'''''''' locations (affiliates). Leads and directs multiple departments, staff, and multi-functional teams across multiple locations to implement process improvement and performance improvement initiatives. Strategically work at all levels of the organization while also managing the day-to-day tactical processes. ESSENTIAL DUTIES & RESPONSIBILITIES: * Manages and leads the Processing, Underwriting, Closing and Construction departments for assigned Affiliates (three to five locations with total volume ranging from $500MM to $2 Billion depending upon region). * Responsible for driving turn times, file quality and fulfillment capacity for Affiliate and spoke locations* Interacts with the sales team to create cohesive and streamlined efforts, to identify learning opportunities, to maximize team strengths, and to implement solutions and tools for performance and process upgrades. * Work in conjunction with sales team in generating ideas to increase business. * Evaluates and proactively responds to quality control, repurchase, compliance, and early payment default reports. * Manages all internal and external audit requests to ensure compliance.* Works with CFO to develop annual Plan. Audit and approve all Fulfillment expenses.* Orchestrates and conducts weekly meetings with Operation Managers, and Affiliate Manager.* Interacts with Information Technology to implement system upgrades.* Reviews government regulations to communicate and implement changes.* Standardizes Best Practices to optimize processing timelines and customer satisfaction.* Formalizes IT and or KPI reporting metrics.* Manages and evaluates external vendors.* Identifies and develops lead team members for succession planning.SUPERVISORY RESPONSIBILITIES: Provides general leadership and guidance to direct and indirect reports; creates vision for group; foster and hone leadership skills on team; provides direction as well as timely, candid, and constructive performance feedback; develops employees to their fullest potential and provides challenging opportunities that enhance employee career growth; develops the appropriate talent pool to ensure adequate bench strength and succession; ensures ongoing recognition and rewards for employee accomplishments; develops strong leaders who promote process improvement, career development, diversity and other corporate initiatives.df-dr
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: College degree or equivalent work experience. Minimum 5 years proven Operations experience. Minimum 10 years proven Management/Leadership experience. Certifications: Lean Six Sigma Master Black Belt/Black Belt preferred. Balanced skill set/knowledge or a sales/operations environment. Excellent interpersonal, verbal and written communication skills. Strong PC skills (MS Office) required, must have experience with Mortgage origination systems, platforms tools and technology. Detail driven and highly responsive with a strong initiative and drive. Successful history of leading, developing, and mentoring staff. Excellent leadership, customer relations and interpersonal skills are required. Ability to motivate team, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment. Strong planning and organization skills are required.
