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Thu May 17, 2018 - 13 weeks ago

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Global Customer Service, Specialist

**Who is Mastercard?**

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

**Job Title**

Global Customer Service, Specialist

Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS). Major Accountabilities:

Serve as focal point for customer issues, concerns and requests for enhancements.

Capture detailed and accurate information about issues, concerns and enhancements.

Work with global customers to complete service inquiries about MasterCard core applications and products.

Collaborate with others in support of products, processes and problem resolution.

Demonstrate the ability to negotiate, resolve and present to internal/external customers.

Simulate or recreate user issues to resolve operating difficulties.

Requires general supervision; decisions and actions are based on established procedures and assigned tasks.


Basic college education or equivalent work experience with emphasis in business, finance or information technology.

Knowledge / Experience:

1 to 3 years of customer service experience preferred.

Thorough knowledge in the field.

Skills/ Abilities:

Above average interpersonal skills.

Effective written and verbal communication skills.

Intermediate computer skills (Mainframe, Microsoft Office, Lotus Notes).

Analytical/problem solving and planning skills and the ability to organize, multi-task and prioritize work based on current business needs.

Work Conditions:

Business dress code will be required from time to time.

_Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹_
Requisition ID: R-65980