Operational Insights Analyst
Job ID 14108
Location
West Chester - Founders Park (PA)
Employment Type
Full Time
Functional Area
Fulfillment
Shift
1
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Analyst is accountable for timely delivery of results that are complete, accurate and consistent with other results published from the CFS Reporting and Analysis Dept. Analyst will be responsible to work with their manager to help plan the future direction of the team's deliverables. Create and maintain technical financial and budgeting models.
 
Analyze performance data regarding QVC's CFS operations. This includes compiling data from appropriate sources, validating the accuracy of the data and working with the appropriate groups to get multiple perspectives on issues. Present recommendations and conclusions to management and take next steps as identified, including assisting in implementation of proposed changes.
Essential Duties and Responsibilities:
* Undertake CFS (Contact Center and/or DC) analysis to provide information to management on areas of improvement. Initiate & lead projects that add value to our business. Develop actionable recommendations for Sr. Management review,
* Identify trends and improvement opportunities with data driven analysis marrying customer feedback and other business key indicators to present a comprehensive picture.
* Identify key metrics; communicate rationale and importance both internally within the department as well as to the client base
* Develop strategies that provide visibility into CFS operations. Initiate processes to educate the client base on key performance indicators and provide recommendations for improvement.
* Provide complete biweekly progress updates on open and completed tasks. Seek guidance from Manager to ensure tasks are in-line with organizations overall strategy, and are prioritized properly
* Benchmark and compare QVC performance against competition and external influences.
* Lead presentations of reported results to team members across multiple divisions by translating the data into business learning. Ensure clear communication of findings and accuracy of data.
* Oversee the structure of reports and dashboards created for the business clients. Develop procedures and methods in which data is to be collected and reported by all Contact Center, Quality / Communications and/or DC Management staff. Write detailed procedures as necessary.
* Develop partnerships with all consuming departments to understand needs to develop proactive strategies. Stay abreast of new technology and uses of existing tools,
* In partnership with the Manager, prepare enhancement definitions and requirements for systems and reports. Partner with IT to document, implement, and test changes." />
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Description
The Analyst's key responsibility is to learn and have a complete understanding the complex business operations of CFS (the Contact Centers and/or Distribution Centers).
Analyst's responsibility is to take a leadership position in analysis and managing reporting requests.
 
Analyst is accountable for timely delivery of results that are complete, accurate and consistent with other results published from the CFS Reporting and Analysis Dept. Analyst will be responsible to work with their manager to help plan the future direction of the team's deliverables. Create and maintain technical financial and budgeting models.
 
Analyze performance data regarding QVC's CFS operations. This includes compiling data from appropriate sources, validating the accuracy of the data and working with the appropriate groups to get multiple perspectives on issues. Present recommendations and conclusions to management and take next steps as identified, including assisting in implementation of proposed changes.
Essential Duties and Responsibilities:
* Undertake CFS (Contact Center and/or DC) analysis to provide information to management on areas of improvement. Initiate & lead projects that add value to our business. Develop actionable recommendations for Sr. Management review,
* Identify trends and improvement opportunities with data driven analysis marrying customer feedback and other business key indicators to present a comprehensive picture.
* Identify key metrics; communicate rationale and importance both internally within the department as well as to the client base
* Develop strategies that provide visibility into CFS operations. Initiate processes to educate the client base on key performance indicators and provide recommendations for improvement.
* Provide complete biweekly progress updates on open and completed tasks. Seek guidance from Manager to ensure tasks are in-line with organizations overall strategy, and are prioritized properly
* Benchmark and compare QVC performance against competition and external influences.
* Lead presentations of reported results to team members across multiple divisions by translating the data into business learning. Ensure clear communication of findings and accuracy of data.
* Oversee the structure of reports and dashboards created for the business clients. Develop procedures and methods in which data is to be collected and reported by all Contact Center, Quality / Communications and/or DC Management staff. Write detailed procedures as necessary.
* Develop partnerships with all consuming departments to understand needs to develop proactive strategies. Stay abreast of new technology and uses of existing tools,
* In partnership with the Manager, prepare enhancement definitions and requirements for systems and reports. Partner with IT to document, implement, and test changes.
Qualifications & Requirements
Bachelors Degree or equivalent business experience.
Minimum 5 to 7 years of reporting and analytical experience, preferably within a merchandising/retail environment.
Excellent PC skills with a sound knowledge of database and spreadsheet software including Excel, Access and SQL.
Some knowledge and experience with analysis tools such as Microstrategies, Cognos or other tools for preparing and analyzing reports.
Ability to present effectively to all levels of management.
Strong attention to detail.
Ability to make decisions to achieve desired results, and excellent analytical ability in order to draw relevant conclusions to produce a positive impact on the business.
Ability to work under pressure to meet strict deadlines and goals; to comprehend and apply complex information; and to handle multiple tasks simultaneously.