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Sat Feb 10, 2018 - 1 week ago

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Associate III, IM Support

**Associate III, IM Support**

**Description**

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Position Overview:

Conduent is seeking a Network Engineer Level I to work as part of a team in a 24x7 365 day Global Network Operations Center. The Network Engineer Level I position is responsible for triaging incoming alerts from a variety monitoring applications and escalating issues as needed in a timely manner to make sure nominal SLA impact is achieved. Work well in a team environment, ability to multi-task minimal supervision and persistence with follow-up on issues is expected.

This role will be integral in supporting this 24x7, 7 days a week operation with 3 shift work needed. An on call schedule with rotations is required.

In this role, you'll be collaborating with an innovative team of people moving forward and working to improve systems and processes along the way.

Duties and Responsibilities:

+ Monitor real time dashboards and alerts; proactively addressing issues.

+ Perform basic troubleshooting and management; coordinate with appropriate support teams when necessary.

+ Able to triage incidents by priority level and escalate to Level 2 support when needed.

+ Provide Level 1 troubleshooting and validation of alerts for critical infrastructure components.

+ Participate in tracking and prioritization of alerts and ensure incidents are handed off during shift changeover.

+ Communicate clearly and professionally with team members on an ongoing basis.

+ Meet SLA requirements, by resolving and/or escalating tickets in a timely manner.

+ Follow established guidelines, policies, and procedures is required.Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form .

**Job** IM Support

**Primary Location** United States-Kentucky-Lexington

**Organization** Conduent Corporate

**Unposting Date** Ongoing
**Req ID:** 18003432

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