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Thu Apr 19, 2018 - 4 weeks ago

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Channel Support Engineer

**Description:**

AtIngersoll Rand we are passionate about inspiring progress around theworld. We advance the quality of life by creating comfortable,sustainable and efficient environments. Our people and our family ofbrands--including Club Car® , Ingersoll Rand® , Thermo King® , Trane® , American Standard®Heating & Air Conditioning and ARO® - worktogether to enhance the quality and comfort of air in homes and buildings;transport and protect food and perishables; and increase industrialproductivity and efficiency. We are a global business committed to a world ofsustainable progress and enduring results. For more information, visit www.ingersollrand.com .

Ingersoll Rand is a diverse and inclusive environment. We are an equalopportunity employer, dedicated to hiring a diverse workforce; includingindividuals with disabilities and United States qualified protected veterans.

**Job Summary** **:**

As part of the Airside Product Management team, this **Channel SupportEngineer** will work closely with the Custom Product management,Marketing Engineers and Airside Channel Support Leader, to ensure orders,market share and profit goals are met for Custom Air-Handling products. The position also delivers consistent, reliable and accurate in-depthtechnical, application and complaint resolution support to the fieldorganization (Customers, Sales Assistants and Sales Engineers) for CustomAir-Handlers. The selected person shall analyze, define and implementapplication changes and enhancements in our official product sales tool (TOPSS)and utilize standard work to streamline workflow and ensure quality of theapplication.

**Core Job Responsibilities (others may be added):**

+ Subject matter expert for custom air handler selection tool, including internal support for all functions
+ Monthly validation testing of selection software tool
+ Actively monitor and track technical software problems, following up to ensure timely fixes are implemented
+ Manage web based interface with frequently asked question, known errors and resolutions
+ Interface with engineering, operations and product management to gather necessary data for new product options and validation of existing options
+ Data entry product enhancements, line extensions and new product development
+ Coordinate with web developers to ensure exceptional user experience and release timing
+ Maintain and update 3D AutoCAD graphics for selection software interface and as-built dimensional drawings
+ Interface with product management and procurement team to update product pricing
+ Updated product submittal documentation based on VOC and product updates
+ Manage application enhancements, maintenance, and support for assigned systems and vendor dynamic link libraries (DLL)
+ Interface with external vendor support service groups.
+ Act as the internal champion for field customers, always balancing the needs of the internal and external customers.
+ Maintain good understanding of major competitive product lines, marketing strategies, current system types, and relative costs. Effectively communicate this information with the field, department, and other functional areas.
+ Working with internal or external customers in the areas of, but not limited to, technical/systems/application/customer specification and pricing questions.
+ Ability to travel up to 10%.

**Minimum** **Qualifications:**

+ Bachelor's Degree in Engineering or Engineering Technology (or related technical discipline) is required.
+ Experience in HVAC industry and/or plant operations is preferred.
+ Lean Six Sigma experience preferred.

**Key Competencies:**

+ Tactfulness and assertiveness; must be effective and clear decision-maker under pressure situations; able to deal effectively with the field (customers, sales assistants, account managers).
+ Aptitude to debug, learn and use custom software.
+ Customer driven individual with excellent interpersonal skills.
+ Able to recognize developing situations to react and diffuse complaints/potential problems.
+ Act as a mediator between internal/external organizations.
+ Familiar with Excel, Word, Access and PowerPoint.

Weare committed to helping you reach your professional, personal and financialgoals. We offer competitive compensation that aligns with our businessstrategies and comprehensive benefits to help you live your healthiest. We arecommitted to building an inclusive and diverse culture that engages as well asvalues the different backgrounds and experiences of our employee, which, inturn, spurs innovation, generates creative solutions and enhances our customerrelations.

If you share our passion for inspiring progress--for bringing about bold shiftsin how people, economies and societies operate--then you belong with IngersollRand. Progress begins with you!

**Primary Location:** LEXINGTON-Kentucky

**Job:** Engineering

**Schedule:** Full-time

**Shift:** Day Job

**Status:** Regular

**Type:** Experienced

**Posting:** Apr 17, 2018, 2:52:58 PM

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