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Summary

Sun Feb 11, 2018 - 1 week ago

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Customer Service Associate

The Customer Service Associate is responsible for delivering friendly, courteous service to all customers visiting the store, presenting a positive image in person as well as on the phone, and maintaining the merchandising standards of the front end. Customer Service Associates must have a strong knowledge base of Gander Outdoors' products and the outdoor lifestyle to fully assist in customer questions and facilitate a positive checkout experience.



Essential Functions:






+ Drive the business to success by delivering metrics and achieving success on the Leaderboard.


+ Facilitate a positive checkout experience.


+ Connect with customers by asking open ended questions, recommending solutions, answering customer questions, and graciously listening to and denoting customer concerns.


+ Restock merchandise to ensure the department and merchandise displays are organized and fully stocked.


+ Involvement in the community to promote the brand and stay informed concerning competitors.


+ Demonstrate safe practices and procedures in store by adhering to company standards.


+ Re-ticket merchandise to ensure accuracy


+ Ensure firearms are properly handled during the check in process at the front of the store.


+ Ensure federal, state and local compliance to protect the store's FFL and adhere to company policy on the handling and inventory of firearms.






Non-Essential Functions:



+ Complete other duties as assigned.




Education/Years of Experience:



+ High school diploma as appropriate for age or working towards a high school diploma, GED or equivalent required with 1 + years prior retail experience preferred or equivalent combination of education and experience.


+ Must be a minimum of 17 years of age.






Other Qualifications:



+ Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.


+ Demonstrates ethical and honest behavior in day-to-day interactions and business decisions.


+ Outstanding oral and written communication, interpersonal, leadership skills are required to interact with all levels of the company.


+ Demonstrate the ability to motivate the team to meet and exceed sales goals through excellent selling skills.


+ Strong computer skills with the ability to effectively maneuver in a Windows environment and through Microsoft Office products.


+ Able to freely access all areas of the register area by standing, walking, stooping, crawling, crouching, and kneeling; ability to lift and/or move up to 50 lbs.


+ Ability for infrequent overnight travel.


+ May be required to show proof of ability to possess a firearm per federal, state and local laws and regulations.



Gander Outdoors is committed to a diverse and inclusive work environment.


***With Rights Come Responsibility.***


****Gander Outdoors is a responsible licensed federal firearms seller.****




Job Req #: 39665

External Company URL: www.gandermountain.com

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