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Thu Feb 8, 2018 - 1 week ago

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Help Desk Technician - Nicholasville, KY

## Description
RJ Corman Railroad Group seeks a Help Desk Support Technician to deliver outstanding customer service and follow up with our clients.
Must be able to maintain a calm and professional demeanor at all times. Considered candidates must have the ability to react quickly to changing priorities as problems arise and decisions change.
## Minimum Requirements
To be considered candidates must have:
* 1. years' experience providing IT desktop/helpdesk support
* Working knowledge of Active Directory.
* Receive, evaluate and prioritize end user request
* Utilize helpdesk ticketing system
* Remote support experience (VPN, etc.)
* Working knowledge and experience with LAN/WAN environments and setup
* Conduct hardware, software, and network troubleshooting and problem resolution within the IT systems environment.
* Maintains and/or develops step-by-step procedural documentation.
* Track hardware/software inventory
Associates Degree in Computer Science, Business Administration, or related field required. Bachelors desired.
IT certifications a plus.
**EOE/AA Employer**
*Date Posted:* 2/7/2018
*Location:* Hangar 1
*City:* Nicholasville
*State:* KY
*Category:* Information Technology
*HR Company:* RJ Corman Railroad Group LLC