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Mon Nov 13, 2017 - 4 weeks ago

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Customer Service Representative


Job Description
Responsible for providing exceptional Customer Service to our external and internal customers; including the placement of purchase orders, timely shipment of product and requests for information.Essential Duties and ResponsibilitiesProvides Customer Service support to our external and internal customers.Handles customer requests including the fulfillment of purchase orders, credit and debit memos, and product and order status inquiries.Support inquiries that come from the public Customer Service Message CenterResolves order discrepancies to resolution.Partners with Operations regarding inventory reconciliation and/or discrepanciesProvide return support; including issuing Return Material Authorization (RMA) instructions to our customers, ensuring proper approvals are collected and information shared to respective parties.May perform other duties as assignedRegulatory ResponsibilitiesManages in order to ensure compliance with all relevant regulatory/legal requirementsQUALITY SYSTEMS DUTIES AND RESPONSIBILITIESIndividual Contributor - Build Quality into all aspects of their work by maintaining compliance to all quality requirements
# Education & Experience
Associate's Level of Degree in the related field of study0+ years of demonstrated experience in customer service3+ years of experience accepted in lieu of degree
# Skills/Knowledge
Verbal and written bi-lingual fluency in french and english.Experience in the following computer software applications: MS Office, particularly Outlook, Word and ExcelExcellent attention to detail.Ability to work well under pressure in a fast-paced, diverse, demanding environment.Exceptional interpersonal skills.Strong organizational skills.Strong communication skills (written and verbal).Ability to effectively communicate both internally and externally.Ability to read and interpret documents such as safety rules, operating and maintenance, instructions, and procedure manuals. Ability to write routine reports and correspondence.
# Physical/Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work safely and follow all OSHA regulations and company safety policies and procedures.For all on-the-job injuries or accidents, must notify manager/supervisor immediately.Exposure to standard office environmentAbility to frequently lift and/or move up to 15 lbsAbility to occasionally lift and/or move up to 50 lbsAbility to regularly sit or stand for extended periods of timeThis position requires some travel up to 0-5% of the time
# Additional Information
As an Equal Opportunity / Affirmative Action Employer, AngioDynamics will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed,or disclosed their own pay or the pay of another employee or applicant.
*Requisition Number:* 1809BR
*Title:* Customer Service Representative
*Type of Position:* Fulltime-Regular
*Department:* Customer Service
*Location:* Queensbury, NY