Title: Guest Services Associate - WorldMark - Nice, CA
Location: United States of America- California-Nice
Requisition ID: 1206052
Description:
Job Summary:
* Greet, register, establish necessary credit for and issue keys appropriately to guests.
* Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
* Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
* Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
* Communicate with other departments as needed via telephone and two-way radio.
* Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
* Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.
* Balance all cash receipts and work performed during shift and performs a bucket check on shift.
* Distributes guest and staff mail and messages as necessary.
* Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
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High School diploma or equivalent.
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At least one year of front desk experience in a hospitality/hotel environment.
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Basic office skills helpful including basic math, proper cash handling procedures.
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Reservation software or proven aptitude and familiarity with computers and computer software in general.
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Must maintain a professional appearance and a cordial attitude towards all guests and staff.
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Able to handle the stress of high customer demand in a hospitality environment.
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Must be people oriented and able to work independently or with others as needed.
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Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.
WVO is a drug-free workplace and requires a background check and drug test prior to employment.
Job: Hotel/Resort Operations