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Operations Specialist 
Posted on Monday, February 08, 2010
Resume
Job Level Management (Manager, Supervisor)
Type of Position (Check all that Apply) Full-Time Employee · Full-Time Temp · Part-Time Employee · Part-Time Temp · Ind Contractor · First Shift · Second Shift · Evenings · Weekends
Job Function Sought Operations
Ideal Job Open
Availability Date Feb. 10, 2010
Desired Pay Open
Highest Degree Attained Bachelors
Licences or Certifications Drivers License
Languages English
U.S. Work Authorization Yes
Military Service None
Security Clearance None
Willing to Relocate No
Target Job Location Open
Willing to Travel Yes, less than 25%
Ideal Company Size (number of employees) N/A
Years of Relevant Work Experience 5+ to 7 Years
Detailed Experience July 2008 – November 2008
Wade Mitchell for Indiana General Assembly, District 28
Senior Campaign Adviser
•      Assisted candidate on development of platform including research on economic issues with special attention to property taxes
•      Advised candidate on community and media relations
•      Organized volunteer activities and development of online community

May 2004 - August 2007
Cummins NPower, Hodgkins, IL
Manager- Field Service Operations February 2006 – August 2007
•      Handled high-profile service contracts with guaranteed response time measures (Museum of Science and Industry, Niles High Schools and Equity Office Properties at 30 N. LaSalle)
•      Responsible for managing Preventative Maintenance (PM) business including a PM Administrator and four PM Technicians (more than 10,000 customers)
•      Oversaw Industrial Field Service on construction, agricultural and mining equipment (as well as the Chicago Transit Authority); including an Industrial Service Adviser, four technicians and two satellite technicians out of Rockford
•      Managed Power Generation Service including two Service Advisers and eight technicians
•      Filed and followed-up on warranty and policy claims
•      Handled payroll on an as-needed basis
•      Invoiced service jobs

Six Sigma Green Belt April 2006 – August 2007
•      Used Six Sigma process to improve Repair Event Cycle Time in Field Service for Chicago branch
•      Three weeks of on-site Six Sigma training at Cummins Corporate Headquarters in Columbus, IN

Field Service Coordinator February 2005 - February 2006
•      Team Leader role in Field Service assisting Service Advisers in various areas
•      Handled day-to-day decisions in Field Service
•      Functioned in Service Adviser role

Service Adviser May 2004 - February 2005
•      Handled all incoming customer phone calls and provided customer service
•      Scheduled technicians for service
•      Opened work orders, made warranty decisions, ordered parts and invoiced work orders
•      Assisted technicians with service information
•      Handled service vehicle maintenance

August 2002 - May 2004
Cummins Cal Pacific, Montebello, CA
Service Adviser
•      Handled all incoming customer phone calls and provided customer service
•      Greeted customers face-to-face at service counter
•      Scheduled technicians for service
•      Opened work orders, made warranty decisions, ordered parts and invoiced work orders
•      Assisted technicians with service information

October 2000 - March 2002
Safeco Insurance Company, Indianapolis, IN
Customer Service Representative
•      Assisted customers with Personal Lines claims (homeowners and automobile)

August 2001 - October 2001
Perry Meridian Township Schools, Indianapolis, IN
Boys Middle School Soccer Coach
Detailed Education List August 2009 – January 2010
Louis D. Brandeis School of Law
University of Louisville, Louisville, KY

B.A. DePaul University, Chicago, IL
Focus Area: Social Justice
GPA: 3.95 / 4.0
Graduated June 2009

July 1999 - July 2000
Ivy Tech State College, Columbus, IN
General Education Studies.
Memberships and Affiliations •      Louisville Bar Association – Fall 2009 - Present
•      Alpha Sigma Lambda Honor Society, June 2008 - Present
•      Golden Key Honor Society, March 2007 – Present
•      The Federalist Society – September 2009 – Present
•      Sports and Entertainment Law Society, University of Louisville, September 2009 - Present
•      Libertarian National Committee, May 2008 – May 2009
Skills Microsoft Word · Microsoft Excel · Microsoft PowerPoint · Microsoft Access · Visio · Internet Explorer · Lotus Notes · Microsoft Outlook · Windows 2000 · Windows XP · Windows NT · Accounts Payable · Payroll · Data Entry
References Available upon request
Audio Resume
Video Resume
Cover Letter

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More about the candidate:

Jeremy Climer
816 Fetter Ave.
Louisville, KY 40217
Phone: (502) 523-8354
E-mail: guitarscadillacsetc@gmail.com


Education

August 2009 – January 2010
Louis D. Brandeis School of Law
University of Louisville, Louisville, KY

B.A. DePaul University, Chicago, IL
Focus Area: Social Justice
GPA: 3.95 / 4.0
Graduated June 2009

July 1999 - July 2000
Ivy Tech State College, Columbus, IN
General Education Studies.

Work Experience

July 2008 – November 2008
Wade Mitchell for Indiana General Assembly, District 28
Senior Campaign Adviser
•      Assisted candidate on development of platform including research on economic issues with special attention to property taxes
•      Advised candidate on community and media relations
•      Organized volunteer activities and development of online community

May 2004 - August 2007
Cummins NPower, Hodgkins, IL
Manager- Field Service Operations February 2006 – August 2007
•      Handled high-profile service contracts with guaranteed response time measures (Museum of Science and Industry, Niles High Schools and Equity Office Properties at 30 N. LaSalle)
•      Responsible for managing Preventative Maintenance (PM) business including a PM Administrator and four PM Technicians (more than 10,000 customers)
•      Oversaw Industrial Field Service on construction, agricultural and mining equipment (as well as the Chicago Transit Authority); including an Industrial Service Adviser, four technicians and two satellite technicians out of Rockford
•      Managed Power Generation Service including two Service Advisers and eight technicians
•      Filed and followed-up on warranty and policy claims
•      Handled payroll on an as-needed basis
•      Invoiced service jobs

Six Sigma Green Belt April 2006 – August 2007
•      Used Six Sigma process to improve Repair Event Cycle Time in Field Service for Chicago branch
•      Three weeks of on-site Six Sigma training at Cummins Corporate Headquarters in Columbus, IN

Field Service Coordinator February 2005 - February 2006
•      Team Leader role in Field Service assisting Service Advisers in various areas
•      Handled day-to-day decisions in Field Service
•      Functioned in Service Adviser role

Service Adviser May 2004 - February 2005
•      Handled all incoming customer phone calls and provided customer service
•      Scheduled technicians for service
•      Opened work orders, made warranty decisions, ordered parts and invoiced work orders
•      Assisted technicians with service information
•      Handled service vehicle maintenance

August 2002 - May 2004
Cummins Cal Pacific, Montebello, CA
Service Adviser
•      Handled all incoming customer phone calls and provided customer service
•      Greeted customers face-to-face at service counter
•      Scheduled technicians for service
•      Opened work orders, made warranty decisions, ordered parts and invoiced work orders
•      Assisted technicians with service information

October 2000 - March 2002
Safeco Insurance Company, Indianapolis, IN
Customer Service Representative
•      Assisted customers with Personal Lines claims (homeowners and automobile)

August 2001 - October 2001
Perry Meridian Township Schools, Indianapolis, IN
Boys Middle School Soccer Coach


Skills and Activities

•      Spoke and performed music at DePaul University’s 2008 Nonviolence and Social Justice Teach-In
•      Organized Project Peanut Butter Benefit Concert, December 2007 (www.projectpeanutbutter.org)
•      Attended 2007 Gandhi-King Peacemaking Conference, Memphis, TN
•      Participated in round table discussion on state sponsored torture with Larry Cox, Executive Director of Amnesty International, USA, DePaul University, Chicago, IL, June 2007

Memberships

•      Louisville Bar Association – Fall 2009 - Present
•      Alpha Sigma Lambda Honor Society, June 2008 - Present
•      Golden Key Honor Society, March 2007 – Present
•      The Federalist Society – September 2009 – Present
•      Sports and Entertainment Law Society, University of Louisville, September 2009 - Present
•      Libertarian National Committee, May 2008 – May 2009

References - Available Upon Request

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Contact information
Name Jeremy Climer
Contact email guitarscadillacsetc@gmail.com
Homepage guitarscadillacsetc@gmail.com
Address 816 Fetter Ave Louisville Kentucky 40217 USA
Phone 502-523-8354
Preferred Method of Contact E-mail
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Listing ID : 36512
Expires on Sunday, May 09, 2010
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