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Summary

Wed May 16, 2018 - 1 week ago

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Associate Field Service Technician - Electromechanical and Break

POSITION PROFILE
This position is designed as an entry level technician position to service and repair a variety of company products. Sets up tagging, installation, preventative maintenance and routine service on small printer, low end segment, and facsimile devices at customer locations usually within a specific geographic area.
JOB DUTIES AND RESPONSIBILITIES
* Achieves expected productivity levels associated with assigned workload and level of experience.
* Manages territory, inventory and customer relationships.
* Demonstrates good technical and customer relation skills.
* Demonstrates technical expertise
* Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
* Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices,
* Performs troubleshooting and repairs or replaces equipment components as necessary.
* Demonstrates required digital competencies associated with assigned products and level assignment.
* Completes technical training on new equipment as assigned.
* Supports territory
* Effectively executes all required territory management and call handling procedures.
* Works closely with sales partners to maximize equipment leads and upgrade opportunities.
* Maintains and manages own parts inventory with a high degree of accuracy.
* Adheres to territory back-up plans.
* Completes all required administrative tasks in an accurate and timely manner.
* Complies with all company policies.
* Customer Service
* Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
* Exhibits professional appearance and demeanor at all times.
* Maintains productive, professional relationship with all company personnel.
* Maintains a positive demeanor and is a contributing team member.
* Responsible for maintaining a "car stock" inventory.
* Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
* Typically requires:
* Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, etc. is desired.
* Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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