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Wed May 16, 2018 - 1 week ago

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Macy's Oxmoor Center Mall, Louisville, KY: Sales Manager

As a Sales Manager, you will support My Macy's by driving sales and selling with focus on the Macy's customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under your direction. With training, coaching and development, a team of Associates will grow following your leadership.
* Sales *
* Drive and exceed sales goals by executing Macy's initiatives
* Lead the push toward selling through coaching and recognition
* Review and utilize reports; implement action plans focusing on deficient areas
* Identify best sellers and key items; communicate merchandise needs to optimize the My Macy's process
* Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates
* Partner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-up
* Review your personal Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards results
* Strengthen attendance and weekend hours compliance among staff
* Motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts
* Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented
* Customer *
* Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement
* Review & utilize Associate Scorecards to provide recognition; develop and communicate strategies to improve results
* Observe Associates twice daily through formal observations focusing on selling behaviors; ensure Associates are providing an outstanding shopping experience to all customers
* Coach to Associate Scorecard metrics weekly through daily informal observations defining one focus metric and behaviors to improve an individual metric
* Ensure optimum sales floor coverage and lead selling initiatives throughout the store as needed
* Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment
* People *
* Recruit a qualified team of selling-focused Associates; build a bench for future advancements & promotions
* Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires
* Coach Associates on product knowledge by holding in-store product training with Vendor Representatives
* Actively fill open positions prioritizing internal Associates in Commission, Specialist and High Level selling areas
* Engage in Macy's recognition program; reward Associates with recognition cards
* Meet with Associates in department weekly; identify top sellers and talk about opportunities
* Conduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction
* Utilize review process as a tool for Associate talent development, promotion and advancement
* Monitor and address performance issues on a timely basis
* Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company
* Lead team to support giving back to the local community helping create stronger, healthier places to live and work
* A minimum of 1-3 years in a leadership/supervisory position in a service-driven environment
* Ability to empower and develop a team
* Ability to collaborate and function as a member of a team
* Ability to execute plans and strategies
* Strong leadership, interpersonal and communication skills
* Highly organized and able to adapt quickly to changing priorities
* Ability to anticipate and solve problems, act decisively and persist in the face of obstacles
* Commitment to exemplifying the highest integrity and professional business standards
* This

job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. *

**Primary Location:** United States-Kentucky-Louisville
**Job:** Store Management
**Req ID:** 71588788