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CUSTOMER SERVICE - FULL TIME

Customer Service - Full Time
Travel Involved: 31-40%
Center / Location: 2659
City: Open
State / Province: WI
Req #: 13339
Employment Status: Full-Time
Full-Time
Hourly Pay:
Annual Salary:
JOB DESCRIPTION:
Consider Advance America for meeting your personal and professional goals!
Why Advance America?
Great Schedule:
* You can have the best retail schedule around, allowing you time for your family and personal interests.
Advancement Opportunities:
* Currently, over 50% of the company's multi-unit managers have been promoted from within.
Growing Company:
* We're the national leader in the cash advance industry. We've grown to over 2,800 centers in 36 states and we're still growing! We can offer challenges and opportunities that others can't match.
Other Benefits:
* Life and health benefits
* 401k savings program
* Paid vacations and holidays
What Will You Do?
In General:
* You will be assisting Advance America clients in obtaining cash advances. Also, you will help with existing accounts, collections, obtaining new customers, daily operations, and the growth of location.
For Customers:
* We pride ourselves on our exceptional customer service. It is important that you maintain a comfortable environment to provide our customers with the appropriate services to meet their needs.
* You will be assisting the Manager and Assistant Manager in collection efforts.
* To maintain current clients you will need to service existing accounts and update customer files.
* Not only will you make sure that the current customers are happy, but it is up to you to assist with marketing programs, open new accounts, and ensure that all proper documentation is provided
For Operations:
* Assist in balancing cash three times a day
* You will need to make sure that daily procedures, such as cash balancing, are executed.
* Some local travel may be required for marketing, collections, staffing, and banking responsibilities.
* The creed is what holds our organization together and makes us all successful. It is up to you communicate an image consistent with the company creed and vision to all members of the location.
Our Creed:
* Respect Your Customers:Treat them with dignity and courtesy at all times.
* Respect Your Associates:Treat them as you would like to be treated.
* Respect Yourself:Work hard & use good, ethical judgment in everything you do.
* Respect the Law:It is there to protect us and our Customers.
JOB REQUIREMENTS:
GENERAL:
* You must be at least 18 years old.
* Because of the local travel you need a valid Driver’s License and reliable transportation.
* Clean Criminal Background
EDUCATOIN:
* A High School Diploma or equivalent is required.
WORK EXPERIENCE:
* Having a background in a service related field such as retail, collections, banking, restaurant, hospitality, or customer service is required.
PERSONAL:
* Because of the excellence in customer service that we strive for we need people with excellent written and verbal communication skills, management skills, and time management skills.
PHYSICAL REQUIREMENTS:
* Physical demands are those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Advance America does not discriminate on the basis of race, religion, color, national origin, sex, age, pregnancy, disability, veteran status, citizenship or any legally protected category in connection with any phase of the employment process, including, but not limited to, selection, hiring, promotion, termination, compensation, training and benefits. It is also the practice and policy of Advance America to comply with all applicable federal, state, and local laws.

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Advertising Internship

Title: Advertising Internship
Location: Wisconsin-Madison
Other Locations:
Position Details
The Advertising Department is charged withdistinguishing our company through our brand by developing compelling creative and engaging media to increase awareness and consideration of American Family Insurance, attracting new customers to our brand. We currently have 2 internship openings.
One intership will be focused on:
· Project manage brand strategy initiatives with the purpose to increase brand awareness and brand value
· Explore new and innovative channels for employee and consumer engagement with the brand
· Develop an approach to leverage social giving and charitable giving to
The other will be focused on:
· Design special experiences, touch points, and communications to celebrate employees, agents, and customers
· Explore creative concepts by working with creative agencies, employees, and our field staff
· Tell inspiring and emotional stories to raise brand awareness and brand value
Preferred candidates will have previous Brand Develompent/Management, Project Management, and Marketing experience. They will also have experience working in programs such as Illustrator, Photoshop, InDesign, Word, and PowerPoint.
A MBA or MA is preferred for both internships.
Position Objective
Working in an internship position under the direction of a senior level employee, completes projects or tasks that support the business area goals and results. Performs tasks by adapting to new or changing situations in a team environment. Gathers information, plans and organizes work efficiently and effectively. Applies and learns technical skills appropriate to the specific job assignment.Primary Accountabilities
* Supports Division`s Business Goals/Results (20%)
* Begins to develop an understanding of American Family`s business environments, corporate culture and structure to support work initiatives.
* Maintains work efficiency and responds positively to a changing environment.
* Is open to and supports new ideas, systems and procedures. Generates creative ideas and actions in response to changing situations.
* Promptly adjusts strategies or tactics in situations where the current approaches are ineffective.
* Information Gathering (20%)
* Demonstrates ability to gather appropriate information. Efficiently identifies sources of information for a wide variety of problems or needs.
* Seeks help when information is difficult to obtain. Seeks out knowledgeable people to obtain information or clarify a problem.
* Probes skillfully to get both information and its context. Uses skillful questioning to draw out implied and indirect information.
* Planning & Organizing (20%)
* Plans, prioritizes, and organizes tasks.
* Schedules time appropriately to accomplish objectives. Stays focused and avoids distractions.
* Breaks down projects into component tasks.
* Identifies and uses appropriate resources.
* Completes projects and tasks efficiently and effectively.
* Teamwork (20%)
* Cooperates with other team members and builds a spirit of unity within the team.
* Fulfills commitments to other team members. Informs team members of important or relevant information for team success.
* Initiates activities and actively participates in the decision making process to achieve goals.
* Recognizes the efforts of other team members and values individual differences.
* Technical Expertise (20%)
* Demonstrates a depth of judgment, knowledge and technical skill important for the position.
* Applies knowledge of basic techniques and concepts.
* Uses good judgment to handle basic issues and problems.
* Acquires and applies new skills as necessary.Job Competencies
* Achieve Results
* Be Accountable
* Maximize Customer Experience
* Adaptability
* Information Gathering
* Planning & Organizing
* Technical ExpertiseSpecialized Knowledge and Skills Requirements
o Masters level degree or related work experience preferred.Working Conditions
* This position requires the ability to work in loud noise (examples: metal can manufacturing department, large earth-moving equipment).
* This position requires the ability to work in very loud noise (examples: jack hammer work, front row at a rock concert).

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Sales Engineer

Job Title: Sales Engineer
Category: Management/Supervisory
Position: Direct-Hire
Region: Southeastern Wisconsin
Waukesha County (WI)
Shifts: 1
Hours: Monday-Friday - weekends as needed
Wages: $50K-$75K, Based on Experience
Requirements: BS degree or solid work history within Contract Machining Manufacturing environment.
Good people, computer and communication skills.
Proven track record or previous experience in related field and some supervision of staff; solid work with increasing roles and job responsibilities along career path.
Background in contract machining, tooling and metals related field; hands on job shop environment preferred.
Clear understanding of blueprint reading and general machining concepts; previous programming experiences a plus.
Demonstrate problem solving skills in a teamwork environment.
Must be a judge of character; honest and ethical person with leadership qualities.
Professional appearance and presentation skills; demonstrate written, verbal and interpersonal communication skills.
Ability to simultaneously manage several projects; participate in and facilitate meetings.
Description: Plans, organizes and implements sales and marketing programs for the organization; responsible for achieving overall sales objectives. Oversees handing of established key accounts; identifies and develops new prospective customers. Generates quotations for potential new and existing customer products; maintains and updates existing product pricing. Participates in development and negotiation of new project proposals; contacts clients by phone or in person to negotiate terms of agreements and concludes sales. Assists with the administration of company policies and procedures to enhance overall operations.
Responsible for management of all sales activities; promote targeted demand to maintain balanced work load.
Manage and maintain relationships with existing customers through regular reviews visits; gain and maintain a clear understanding of customers businesses and requirements.
Estimate future buying trends of customers; develop total annual customer purchasing forecast.
Generate products cost calculations and process customers RFQ?s; estimate tooling, fixturing and material requirements.
Identify new markets and business opportunities to diversify customer base; qualify potential customers and projects.
Promote positive relationships with outside suppliers, vendors and manufacturing partners.
Assists in the overall operations and management of the corporation.

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Band Saw Operator

Job Title: Band Saw Operator
Category: Skilled Trades
Position: Contract-to-Hire or Direct-Hire
Region: Walworth County (WI)
Shifts: 1
Hours: M-F 6:30-3pm:
OT from 4:30-6:30am & Saturday.
Wages: $17 per hour to start
Requirements: Job Duties-
Set up, program as required, adjust and operate Band Saw to produce parts within specifications. It is often required to operate other CNC or equipment.
Description: The right candidate must have good mechanical aptitude and be able to work from blueprints and drawings in metric, standard, fractional and decimal dimensions. Also use of micrometers and calipers is required. All applicants must pass pre-employment math evaluation, drug screen and background check.

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Driver - Dedicated Truck Driver - Class A CDL

120000000R-JD
Schneider National, Inc Dedicated Services is taking new business to the next level by offering drivers consistent freight and predictable home time and customers incredible service. We are looking for drivers to help grow our business with a national home improvement retailer account.
Position Features
Weekly time at home with 2 days off each week
Typically work week is Sunday-Thursday or Monday-Friday
Local/Regional deliveries in and around the Janesville, WI area
Most loads have multi stops
Eligible Candidates Include
Experienced truck drivers with 1 year experience
Previous local delivery experience a plus
Ability to park personal vehicle in Janesville, WI
Pay and Benefits
Full-time CDL truck drivers are eligible for:
Up to $50,000 per year*
Quarterly Performance Bonus Available
401k
Medical and Dental Insurance
Paid Orientation
*Based on experience
Qualifications
Valid Class A CDL in state of residence
Must have a minimum of 6 months of experience
Haz Mat endorsement at time of hire but required within 60 days of being hired
Strong trip planning skills and open communication
Good customer service and a willingness to go the extra mile
If interested, please apply online at

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Switchboard Operator

Switchboard Operator
Job Description
Job Title: Switchboard Operator
Company Name: Monroe Clinic
Employment Type: Full Time
Location: MONROE, WI, United States
Department: Service Excellence
Salary: Highly Competitive
Shift/Hours: Monday-Friday 11:00pm - 7:00am; may help work some alternate hours to help cover vacation and sick days when needed.
Hours/Pay Period: 80
Degree Required: High School
Job ID: 7610.9060.01457
Date Posted: Feb 9, 2012
Years Experience: 0
Job Category: Office/Administration
Note: Please read the complete description below before applying for this job.
Complete Description
High school graduate/equivalent; switchboard experience preferred; excellent communication & computer skills; good typing skills.
This position will serve as host to the hospital access center and provides an exceptional experience around the telephone, check-in, and scheduling processes. Works under the supervision of the Switchboard Coach. Answers internal and external telephone calls using a professional and pleasant voice tone at all times, determines purpose of call and directs accordingly without undue waiting. Performs receptionist, cashiering, room reservation duties which require great attention to detail.
Monroe Clinic is committed to providing a healthy environment for patients, visitors, employees, and volunteers. Effective November 16, 2006, all Monroe Clinic buildings and grounds are tobacco free.

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ADVISOR-BUSINESS SALES & SUPPORT II

ADVISOR-BUSINESS SALES & SUPPORT II
Company: TDS
Business Unit: 0157 - MSCO-Comm Sales
Location: Middleton, WI
Work Schedule: Between 7:00 AM - 5:30 PM CST Monday - Friday
Req Number: tds-00002890
Advisor-Business Sales & Support IIis responsible for providing outstanding customer service, support and sales for all products, services and promotions offered to our business customers. Furthermore, this role pro-actively finds customer solutions to meet needs and/or demands of our business customer base, which includes, but is not limited to, contacting business accounts with contract renewals and identifying up-sell and cross-sell opportunities.
This position supports account maintenance by for providing ongoing support and growth opportunities to our customers.
Job Responsibilities
* Up-sell and cross-sell existing customer products or promotions, renew customer contacts prior to expiration in conjunction with a full customer product and service review to enhance customer satisfaction and increase total revenue.
* As the primary contact for business customers, this position is responsible for providing outstanding customer service, sales and support for our products and services which results in processing the following customer requests: Local service installations; Phone number changes; Business service adds, moves and/or changes; Internet service adds, moves and/or changes; Primary Inter-exchange carrier (PIC) changes; Investigation and resolution of customer issues pertaining to billing, functionality of features, and all products currently in customer use; Provide customer pricing and product description for enhanced telecommunication services; and Support sales team calls and inquiries as needed.
* Customer follow-up on service orders and coordinate local technical teams and communicate with all other necessary teams as needed.
* Provide monthly referrals to the greater sales force by utilizing current customer base.
* Maintain personal knowledge and performance on product and service offerings (including new and upcoming services, products and promotions), contact information, contact database(s), and activity and outcome reporting.">Required Qualifications:
* 1+ years customer service OR telecommunications OR telemarketing experience OR sales role.
Benefits:
As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. Here is a sample of what we have to offer for full-time employees.
Insurance:
Medical, Dental, Vision, and Life Insurance Eligible Immediately
Paid Time Off:
Vacation, Personal Time, Sick Time, and Holidays
Investments:
401K Eligible Immediately, Pension, Employee Stock Plan, and Flexible Spending Accounts
Additional Benefits:
Education Assistance, Telephone and Internet Concessions
*PENDING POSITION*
Other:
Extensive Training Program, Recognition Programs, Cell Phone Allowance and Mileage Reimbursement">View My Cart
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Job Summary
TheAdvisor-Business Sales & Support IIis responsible for providing outstanding customer service, support and sales for all products, services and promotions offered to our business customers. Furthermore, this role pro-actively finds customer solutions to meet needs and/or demands of our business customer base, which includes, but is not limited to, contacting business accounts with contract renewals and identifying up-sell and cross-sell opportunities.
This position supports account maintenance by for providing ongoing support and growth opportunities to our customers.
Job Responsibilities
* Up-sell and cross-sell existing customer products or promotions, renew customer contacts prior to expiration in conjunction with a full customer product and service review to enhance customer satisfaction and increase total revenue.
* As the primary contact for business customers, this position is responsible for providing outstanding customer service, sales and support for our products and services which results in processing the following customer requests: Local service installations; Phone number changes; Business service adds, moves and/or changes; Internet service adds, moves and/or changes; Primary Inter-exchange carrier (PIC) changes; Investigation and resolution of customer issues pertaining to billing, functionality of features, and all products currently in customer use; Provide customer pricing and product description for enhanced telecommunication services; and Support sales team calls and inquiries as needed.
* Customer follow-up on service orders and coordinate local technical teams and communicate with all other necessary teams as needed.
* Provide monthly referrals to the greater sales force by utilizing current customer base.
* Maintain personal knowledge and performance on product and service offerings (including new and upcoming services, products and promotions), contact information, contact database(s), and activity and outcome reporting.Qualifications
Required Qualifications:
* 1+ years customer service OR telecommunications OR telemarketing experience OR sales role.
Benefits:
As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. Here is a sample of what we have to offer for full-time employees.
Insurance:
Medical, Dental, Vision, and Life Insurance Eligible Immediately
Paid Time Off:
Vacation, Personal Time, Sick Time, and Holidays
Investments:
401K Eligible Immediately, Pension, Employee Stock Plan, and Flexible Spending Accounts
Additional Benefits:
Education Assistance, Telephone and Internet Concessions
*PENDING POSITION*
Other:
Extensive Training Program, Recognition Programs, Cell Phone Allowance and Mileage Reimbursement
Employment at TDS is subject to post offer, pre-employment drug testing. EEO/AAP Employer.

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MANAGER-NOC

MANAGER-NOC
Company: VISI
Business Unit: 0207 - VISI
Location: Madison, WI
Work Schedule: Monday - Friday
Req Number: tds-00002889
Manager-NOCworking in the Network Operations Center will successfully manage a team of 24x7x365 technical staff, to provide World Class Customer Service through their leadership and technical guidance. The NOC performs specific support duties that encompass customer communication, monitoring, and problem resolution. The Manager-NOC coordinates the staffs duties verifying swift and accurate response to all alerts, repairing or escalating issues as appropriate while working closely with internal resources to assure continued quality of service for customers. Ensures the NOC staff executes in accordance with identified policies and procedures correctly monitoring, troubleshooting and resolving incidents. The Manager-NOC will strive to maintain the highest level of service for all customers. Develops process and procedures to streamline work activity within the NOC, continuously strives for process improvement. The Manager-NOC will ensure that appropriate and timely communications are provided to customers regarding incident and maintenance events. This position supports 24/7 Operations, requiring the flexibility to work across all three shifts as needed.
NOTE:This is a new position that will be responsible for building out their team and creating new processes/procedures.
Job Responsibilities Include:
* Ensure World Class Services through consistent delivery of NOC services day to day. Maintain local networking with technical schools, universities and recruiters to swiftly be able to recruit for the NOC team. Lead the continuous improvement of training and career progression for the NOC.
* Forecast resource requirements for NOC HR management. Define tasks and objectives for each NOC shift. Sets shift schedules, coordinates time-off requirements. Coach and provide timely feedback to direct reports. Create and deliver performance reviews for all direct reports.
* Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures. Coordinates and assists in change requests and maintenance activities. Facilitates special projects such as training programs that introduce new tools and processes into the NOC Standard Operating Procedure Library.
* Strives to meet service availability objectives, reporting on key performance indicator metrics for customers and team. Conduct NOC tours as needed. Drive change by recommending areas of opportunity.">Required Qualifications:
* Bachelor s degree (or higher) -OR- 4+ years professional work experience.
* 5+ years of experience managing a 24/7, mission critical, Network Operations Center.
Other Qualifications:
* Ability to work off-shifts and weekends.
* Managed Services Provider industry experience.
* Understanding and experience with SLA compliance and KPI fulfillment.
* Extensive process knowledge of ITIL
* Depth of understanding of common troubleshooting procedures.
* Ability to build, lead, manage and motivate teams in a dynamic environment.
* Strong logical and analytical skills.
* Excellent verbal, written and interpersonal communication skills.
* Strong problem solving ability.
* Proven experience in a role leveraging leadership qualities.">View My Cart
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Job Summary
TheManager-NOCworking in the Network Operations Center will successfully manage a team of 24x7x365 technical staff, to provide World Class Customer Service through their leadership and technical guidance. The NOC performs specific support duties that encompass customer communication, monitoring, and problem resolution. The Manager-NOC coordinates the staffs duties verifying swift and accurate response to all alerts, repairing or escalating issues as appropriate while working closely with internal resources to assure continued quality of service for customers. Ensures the NOC staff executes in accordance with identified policies and procedures correctly monitoring, troubleshooting and resolving incidents. The Manager-NOC will strive to maintain the highest level of service for all customers. Develops process and procedures to streamline work activity within the NOC, continuously strives for process improvement. The Manager-NOC will ensure that appropriate and timely communications are provided to customers regarding incident and maintenance events. This position supports 24/7 Operations, requiring the flexibility to work across all three shifts as needed.
NOTE:This is a new position that will be responsible for building out their team and creating new processes/procedures.
Job Responsibilities Include:
* Ensure World Class Services through consistent delivery of NOC services day to day. Maintain local networking with technical schools, universities and recruiters to swiftly be able to recruit for the NOC team. Lead the continuous improvement of training and career progression for the NOC.
* Forecast resource requirements for NOC HR management. Define tasks and objectives for each NOC shift. Sets shift schedules, coordinates time-off requirements. Coach and provide timely feedback to direct reports. Create and deliver performance reviews for all direct reports.
* Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures. Coordinates and assists in change requests and maintenance activities. Facilitates special projects such as training programs that introduce new tools and processes into the NOC Standard Operating Procedure Library.
* Strives to meet service availability objectives, reporting on key performance indicator metrics for customers and team. Conduct NOC tours as needed. Drive change by recommending areas of opportunity.Qualifications
Required Qualifications:
* Bachelor s degree (or higher) -OR- 4+ years professional work experience.
* 5+ years of experience managing a 24/7, mission critical, Network Operations Center.
Other Qualifications:
* Ability to work off-shifts and weekends.
* Managed Services Provider industry experience.
* Understanding and experience with SLA compliance and KPI fulfillment.
* Extensive process knowledge of ITIL
* Depth of understanding of common troubleshooting procedures.
* Ability to build, lead, manage and motivate teams in a dynamic environment.
* Strong logical and analytical skills.
* Excellent verbal, written and interpersonal communication skills.
* Strong problem solving ability.
* Proven experience in a role leveraging leadership qualities.
Employment at TDS is subject to post offer, pre-employment drug testing. EEO/AAP Employer.

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JAVA DEVELOPER/SR JAVA ENGINEER

JAVA DEVELOPER/SR JAVA ENGINEER
Company: TDS
Business Unit: 0133 - IS
Location: Madison, WI
Work Schedule: Monday - Friday
Req Number: tds-00002887
Job Description:
* Designing, implementing, and supporting software solutions for internal and external customers using current technologies such as Java, J2EE and Perl in a Linux and Solaris based environment.
* Participating in the Customer-Facing Product Lifecycle and involvement in the rollout of new broadband products and services while meeting the demands of the Internet Market.
* Conducting research and making recommendations on products, tools, services, technologies, and standards for the TDS infrastructure.
* Creating solutions that are always available and redundant with high performance requirements.
* Using a combination of Open Source and Commercial solutions to solve today s problems, with a vision towards the future.">Required Qualifications:
* Experience in a UNIX or Linux based environment.
* Software design experience in a production environment.
* Availability to consult, assist and/or perform after-hours software rollouts as needed.
* Associates degree (or higher) in Engineering, Computer Science, Information Technology, or Telecommunications -OR- 2+ years of IT professional work experience.
Sr. Software Developer:
All qualifications above and 3+ years experience in Java.
Software Engineer:
All qualifications above and 4+ years experience in Java.
Sr. Software Engineer:
All qualifications above and 6+ years experience in Java.
Benefits:
As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. Here is a sample of what we have to offer for full-time employees.
Insurance:
Medical, Dental, Vision, and Life Insurance Eligible Immediately
Paid Time Off:
Vacation, Personal Time, Sick Time, and Holidays
Investments:
401K Eligible Immediately, Pension, Employee Stock Plan, and Flexible Spending Accounts
Additional Benefits:
Education Assistance, Telephone and Internet Concessions
Other:
Extensive Training Program and Recognition Programs">View My Cart
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Job Summary
At TDS, we provide innovative Voice, Internet, and Entertainment services to rural and suburban communities nationwide, as well as leading-edge business technology. But it s our commitment to each community we serve that truly sets us apart.
At TDS you will work with state of the art technology creating and supporting cutting edge services. Working with our 120+ person IS team will offer you the opportunity to excel in a collaborative, team focused environment. If you are ready for a new challenge, consider joining TDS!
We have an exciting opportunity for a Java Engineer.
Note: Requirements for each position are listed in the qualifications section. We will assess applicants based on skills set and years of relevant technology experience.
Job Description:
* Designing, implementing, and supporting software solutions for internal and external customers using current technologies such as Java, J2EE and Perl in a Linux and Solaris based environment.
* Participating in the Customer-Facing Product Lifecycle and involvement in the rollout of new broadband products and services while meeting the demands of the Internet Market.
* Conducting research and making recommendations on products, tools, services, technologies, and standards for the TDS infrastructure.
* Creating solutions that are always available and redundant with high performance requirements.
* Using a combination of Open Source and Commercial solutions to solve today s problems, with a vision towards the future.Qualifications
Required Qualifications:
* Experience in a UNIX or Linux based environment.
* Software design experience in a production environment.
* Availability to consult, assist and/or perform after-hours software rollouts as needed.
* Associates degree (or higher) in Engineering, Computer Science, Information Technology, or Telecommunications -OR- 2+ years of IT professional work experience.
Sr. Software Developer:
All qualifications above and 3+ years experience in Java.
Software Engineer:
All qualifications above and 4+ years experience in Java.
Sr. Software Engineer:
All qualifications above and 6+ years experience in Java.
Benefits:
As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. Here is a sample of what we have to offer for full-time employees.
Insurance:
Medical, Dental, Vision, and Life Insurance Eligible Immediately
Paid Time Off:
Vacation, Personal Time, Sick Time, and Holidays
Investments:
401K Eligible Immediately, Pension, Employee Stock Plan, and Flexible Spending Accounts
Additional Benefits:
Education Assistance, Telephone and Internet Concessions
Other:
Extensive Training Program and Recognition Programs
Employment at TDS is subject to post offer, pre-employment drug testing. EEO/AAP Employer.

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Resource Manager

Title: Resource Manager
Location: WI-Milwaukee WI
Job summary:
Responsible to plan and manage application development and client delivery activities for an assigned application portfolio that may include small and simple software applications, moderately complex software applications or components of large and complex software applications.
GENERAL DUTIES AND RESPONSIBILITIES
· Design and develop software product applications for market sale or large-scale proprietary software applications for internal use.
· Manage full software development lifecycle including testing, implementation, and auditing.
· Perform product design, bug verification, and beta support which may require research and analysis.
· Resolve critical issues and contribute to the business unit/area development. Manage the work efforts of managers/supervisors with responsibility for hiring, firing, performance appraisals, and pay reviews.
· Identifies and allocates technical resources (e.g., programmers, business analysts) to client projects within Development. Includes a mix of FTEs assigned to the development organization and purchased resources from other lines of business.
· Forecasts resource needs based on an analysis of both portfolio and projected client spend.
· Maximizes both utilization and profitability of assigned team of resources' billable time.
· Ensures base applications meet appropriate quality standards.
· Adheres to the departmental application development and client delivery process standards.
· Provides input on product direction to product managers.
· Coordinates with industry compliance consultants and product managers to verify applications meet regulatory compliance.
· Ensures the proper application of technology.
· Ensures base applications meet appropriate quality standards.
EDUCATION REQUIREMENTS:
Bachelor's degree from a four year college or university on computer science preferred or in a related field, or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS AND ABILITIES:
· Knowledge of FIS products and services
· Skill in project management, organization, communications, analytical and people skills
· Skill in leading, supervising and managing effectively under pressure
· Ability to be comfortable interacting with executive level clients
· Ability to analyze client's business needs and determine related information services support
· Ability to maintain positive working relationship with client
· Ability to manage multiple projects, activities, and problem areas
· Ability to delegate projects to qualified subordinates as appropriate
· Ability to lead, direct and manage effectively
· Ability to operate independently
· Ability to exhibit solid decision-making and problem solving skills
· Ability to communicate effectively verbally and in writing
Middle level management role. Works under general direction of middle or senior level management. Manages and mentors a team of Programmer/Analysts. Establishes operational objectives and work plans, and delegates assignments to subordinates. Senior management reviews objectives to determine success of operation. Implements strategic policies when selecting methods, techniques and evaluation criteria for obtaining results. In some instances this manager may have subordinate supervisors. Typically requires eight or more years of experience in Software Development and five or more years of management or supervisory experience.
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
EEO/AA Employer
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