More about the
candidate:
Jacqueline Seymour Russ
206 Hawkstead Drive
Leesburg, GA
31763
229-291-5631
russ1958@bellsouth.net
Objective
I am very interested in a long term position with a reputable, established company. I would like to use my skills and assets to make a contribution and further my goals. I am self-motivated, loyal, dependable, well organized and have strong communication skills.
Qualifications
Able to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
Demonstrated proficiencies in telephone and front desk reception within a high volume environment. Calmed upset/angry customers, researched and rapidly solved problems and utilized customer service recovery skills to rebuild client trust.
Restored organization to personnel and financial records and accelerated data input, processing and retrieval times.
Increased window collections by fifty percent
Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Education
Northside High School, Warner Robins, GA
Class of 1980
Academic Diploma; graduated third in a class of approximately 400 students
Experience
2004-2010
Phoebe Putney Memorial Hospital, 500 W. Third Ave. Albany, GA 31701
Team Leader-responsible for front office operations and managing approximately 8 employees, time and attendance, training, audits, billing, obtaining precertifications, EAP billing, customer service, answering phones, scheduling appointments, complaints, ordering indigent medications, data input, serving on committees, and appeals
Rowena Daniels-Director/229-312-2964
2000-2004
SPPA Physician Practice, 425 W. Third Ave., Suite 420, Albany, GA 31701
Biller/Accounts Receivable Clerk-responsible for assisting with front office operations, payroll in the absence of the manager, training, billing, obtaining precertifications, answering phones, posting accounts receivables, scheduling appointments, ordering supplies, ordering indigent medications, data input, customer service recovery
Dave Roshio-Office Manager
Practice Closed/Lease Expired
1985-1999
A. Vernon Dixon, Jr., M.D., 514 W. 4th Ave., Albany, GA 31701
Assistant Office Manager-Oversight and training of Front Office Personnel, Accounts Receivable and Payable, Billing, Reconciliation of Financials, ordering supplies, opening mail, making deposits, answering phones, scheduling appointments, ordering indigent medications, customer service
Donna Hannah-Office Manager
Practice Closed due to the retirement of the physician
1985-1985
Citizens and Southern Bank, Oglethorpe Blvd., Albany, GA 31701
Credit Investigator-answering phones, direct report to assistant vice president, researching accounts, customer service and running credit reports on potential clients.
Sharon King-Assistant Vice President
Left for full time employment with my previous employer
1982-1985
A. Vernon Dixon, Jr., M.D., 514 W. 4th Ave., Albany, GA 31701
Receptionist-Answering phones, scheduling appointments, assisting office manager, deposits, opening mail, accounts receivable, filing insurance, obtaining precertifications.
Donna Hannah-Office Manager
I left this position because it was not being offered as a full time position at the time and I needed full time employment and benefits.
References:
Judy Payne
417 W. Third Ave.
Albany, GA 31701
229-336-3642
Rowena Daniels
417 W. Third Ave.
Albany, GA 31701
229-312-2964
Richard J. Payne
506 S. Jackson Street
Albany, GA 31701
229-889-7200
Beverly Reynolds
201 Highland Oaks Drive
Albany, GA 31701
229-888-3973 Ext 148
Vernon Dixon, Jr., M.D.
6217 Upper Hightower Rd.
Hiawassee, GA 30546
706-896-8275
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