GTECH is a leading gaming technology and services company. With 7,500 people in over 50 countries when combined with Lottomatica Group, GTECH provides innovative technology, creative content, and superior service delivery to effectively manage and grow today's evolving gaming markets. GTECH is a wholly-owned subsidiary of Lottomatica Group, one of the world's largest commercial lottery operators and a market leader in the Italian gaming industry. For more information about GTECH, please visit www.gtech.com.
This position is in the Detroit Metro Area
Performs on-site servicing, troubleshooting, repair and/or installation of company product(s). This job may include any aspect of field support, including but not limited to system hardware, PC’s, and networking/wireless communication devices. Responsible for transporting, installing and maintaining equipment on site in customer locations. Provides technical support to customers on operational or maintenance aspects of system and communications equipment. Serves as customer contact on technical and service related problems. Diagnoses and troubleshoots mechanical, hardware, software, systems and wireless communications failures, using established procedures and troubleshooting equipment. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Troubleshoots and runs coaxial cabling.
Valid driver’s license, good driving record and the ability to correctly perceive colors. Must be able to drive oversized vehicles for extended periods. Strong customer service skills and verbal communication skills required. Strong mechanical reasoning skills and ability to work independently. Good judgment and strong critical thinking skills required. Must be able to work in high elevations, use extended ladders, lift and carry up to one hundred pounds and crawl in false ceilings or raters on a regular basis. Able to use power and hand tools. Must be able to work with moving parts and electrical current. Must pass a criminal history background check and pre-placement physical. Experience working navigating various software applications required.
It is all employees’ responsibilities to understand the specific requirements for their jobs and locations as it relates to Environmental responsibilities, Information security, and Quality expectations