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Summary

Fri Jun 1, 2018 - 10 weeks ago

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Universal Teller - Full-Time (Menomonee Falls)

This is a Full-Time entry level position located on County Line Rd in Menomonee Falls, WI.

Provides exceptional customer service by accurately processing a variety of customer transactions.

MAJOR RESPONSIBILITIES:



May perform any or all of the following:





+ Process customer transactions such as deposits, withdrawals, loan payments and check cashing in accordance with Bank policy.



+ Maintain control of cash drawer and balance daily to the Teller terminal. Process all supporting documentation following Bank procedures.



+ Expand current and solicit new customer accounts through cross selling of additional Bank products and services; refer customers to appropriate personal banking staff as necessary.



+ Project the appropriate banking image through interaction and responsiveness to customer, public and department inquiries regarding account balances, Bank policy and general Bank information.



+ Acquire working knowledge of Bank's products, services, regulations and procedures.



+ Perform any additional duties as assigned.




Requirements


Sales/cash handling experience preferred but not required.




KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:





+ High school education or equivalent knowledge of basic mathematics, business and communication courses.



+ A high degree of customer service orientation needed, including effective communication skills, sensitivity, judgement and initiative.



+ The ability to handle high stress situations and maintain a high level of energy essential.



+ Sales ability and previous cash handling experience preferred.



+ Work requires knowledge of departmental policies and procedures.



+ Ability to maintain the confidentiality of customer files.



+ Ability and willingness to work weekends as needed.







EQUIPMENT TO BE USED:



Must be able to operate a computer and other office machines such as a fax, typewriter, calculator, telephone, etc.





TYPICAL PHYSICAL DEMANDS:



Requires sitting, standing, bending and reaching. May require light lifting. Requires manual dexterity sufficient to operate standard office machines. Requires normal range of hearing and vision.





TYPICAL MENTAL DEMANDS:



Must be able to work independently and resolve problems. Must relate and interact with people at all levels in the Bank.




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