Job: Customer Service Representative 3rd Shift IRC49721
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Description
Job Title Customer Service Representative 3rd Shift
Location Green Bay, WI, US
Organization Name Intermodal-Commercial
Company Description
Brief Description
The role of the Customer Service Representative (CSR) is to manage a segmentof the SNI customer base within a team to achieve specific key factor goals. The CSR will handle a variety of service requests and issues independently. This is accomplished by having a comprehensive understanding of all procedures, systems, and equipment used daily. Responsibilities include soliciting freight, resolving problems and building a solid working relationship with all customers in order understand their total service needs.
* Communicates effectively with customers, sales representatives, Service Team Leaders, drivers, and other internal personnel
* Generate freight according to solicitation plans
* Takes complete ownership of load from beginning to end
* Develop and maintain relationships with customer base
* Accepts freight based on flow and market balance
* Track turned down freight
* Effectively uses the telephone to present a quality oriented image where every customer is treated in a consistent, courteous, and efficient manner.
* Anticipates problems and acts pro-actively to solve them.
* Participates in quality projects to support customers needs.
* Ensures all computer information is accurate and up to date
* Meets or exceeds total service needs of customers. Takes steps to alleviate issues and improve service efficiency.
* Provides back up support to other CSR's on the team to eliminate any customer hold time.
* Is a positive role model for other team members providing support and enthusiasm.
Detailed Description
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Job Requirements
* Minimum of high school diploma or equivalent, post high school education preferred
* Minimum of one year of prior work experience, customer service experience preferred
* Strong solicitation skills
* Excellent communication and listening skills
* Strong problem solving and analytical skills
* High tolerance for stress
* Good attention to detail
* Planning and organization skills
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