ROLES & RESPONSIBILITIES
Customer Experience and Sales
· Full understanding, acceptance and execution of Our AT&T Retail Promise
· Execute sales, service and customer experience initiatives in store
· Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
· Participate with store management in role plays on a regular basis to demonstrate “what right looks like”
· Attend weekly personnel training/educational sessions
· Review Customer Feedback Tool on a daily basis
· Escalate appropriately any billing or service issues
· Demonstrate AT&T products to clients in accordance with the Retail Experience
Employee Knowledge and Development
· Consistently adhere to the Code of Business Conduct
· Fully understand compensation plan and know how to maximize
· Drive results by keeping staff updated with daily, weekly and monthly sales reports
Product Launches
· Partner with store management to successfully launch new products, services or processes
· Actively inspect post-launch and drive improved results with best practices
· Attend training on new products and promotions to sell with confidence
Store Operations
Merchandising
· Adhere to merchandising standards
· Instill a sense of pride and ownership in store appearance – understand that the store is the face of AT&T to every customer
Compliance
· Understand operational compliance of back office processes, procedures and policies
· Inspect existing and new retail programs, tools and training
Other
· Report fraudulent activity to Asset Protection
· Perform other duties as assigned by management
- Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools
- Understanding customers'' needs and helping them discover how our products meet those needs
- Multi-tasking in a fast paced team environment
- Ability to educate and engage customers through product demonstrations
- Ability to interact with customers and providing prompt and courteous customer service to all customers in person, via phone or written note
- Position may be commissioned and quota based
- Ability to work flexible hours, including evenings, weekends and holidays
- Ability to stand for long periods of time
- Ability to complete all paperwork completely, accurately, in a timely manner
- Ability to lift up to 25 pounds
- Ability to operate a personal computer, wireless equipment, copier and fax
- Ability to work in other locations as the needs of the business dictate may be required.
- Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis.
- Assists with inventory maintenance
- May be required to wear a uniform
- 1-3 years retail/customer facing/sales experience preferred.
Retail Sales Consultants are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives!
Provisions listed in these
Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company''s sole discretion.
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
Category: Retail
