Title: Director, Catering Sales
Location: USA-NY-New York-New York Marriott Marquis
Job Number:_130001P2
It's
a powerful feeling, to belong. It's inspiring people to do more than they
thought they could. It's leading the way by rolling up your sleeves to
accomplish a common goal. It's taking a passion and turning it into your
vision. Belonging is what it feels like to work at Marriott. If this sounds
like the place for you, join us.
TheNew York Marriott Marquislocated at1535 Broadway, New York, NYis currently hiring aDirector,
Catering Sales (Job Order #130001P2).
Relocation is offered and may
or may not include a real estate program for existing homeowners.
SUMMARY
Functions
as the business leader of the property''s Catering Sales Department and manages
the property''s reactive and proactive catering sales efforts. Shares
responsibility for achieving revenue goals, guest and associate satisfaction
and the financial performance of the department. Implements the brand''s service
strategy and applicable brand initiatives in all aspects of the sales process.
Provides day to day leadership to a team of on-property catering sales
associates. Partners with key stakeholders within Area Sales to receive warms
leads for more in-depth qualification of the business for the property.
Partners with Event Management and hotel operations to sell products and
services that the hotel has the ability to successfully execute. Establishes a
seamless turnover from sales to operations and back to sales while consistently
delivering a high level of service. Maintains accountability for verifying that
the team maximizes revenue opportunities by up-selling and accurately
forecasting (e.g., catering and group rooms) for all events.
Qualifications:
CANDIDATE PROFILE
Education and Experience
Required:
* 2-year degree from an
accredited university in Business Administration, Marketing, Hotel and
Restaurant Management, or related major; 4 years experience in the sales
and marketing or related professional area.
OR
* 4-year bachelor''s degree in
Business Administration, Marketing, Hotel and Restaurant Management, or
related major; 2 years experience in the sales and marketing or related
professional area.
Preferred:
* 4 year college degree.
CORE WORK ACTIVITIES
Managing Sales Activities
* Manages the catering sales
efforts for the hotel including local and group/convention business.
* Solicits/books local catering
business and develops group business.
* Develops and manages catering
sales revenue and operation budgets, and provides forecasting reports.
* Works with the management team
to create and implement a catering sales/marketing plan addressing
revenue, customers and market.
* Develops menus that drive
sales.
* Assists with selling,
implementation and follow-through of catering promotions.
* Executes and supports
Marriott''s Customer Service Standards and hotel''s Brand Standards.
* Executes and supports the
operational aspects of business booked (e.g., generating proposal, writing
contract, customer correspondence).
* Participates in and practices
daily service basics of the brand (e.g.,, MHR Spirit to Serve Daily
Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield
Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites
Morning Meeting).
* Coordinates and deploys
catering sales resources on-property to establish pull-through and
sustainment of catering sales strategies and selling solutions. Develops a
close working relationship with operations to execute strategies at the
hotel level.
* Verifies that the property
implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.
* Monitors the effective
resolution of guest issues that arise as a result of the sales process by
creating mechanisms to channel issues to property leadership and/or other
appropriate stakeholders.
* Maintains successful
performance by increasing revenues, controlling expenses and providing a
return on investment for the owner and Marriott International.
* Implements the brand''s service
strategy and applicable brand initiatives in all aspects of the sales
process.
* Establishes a seamless turnover
from sales to operations and back to sales while consistently delivering a
high level of service.
* Maintains accountability for
verifying that the team maximizes revenue opportunities by up-selling and
accurately forecasting (e.g., catering and group rooms) for all events.
* Performs other duties, as
assigned, to meet business needs.
Building Successful Relationships
* Interacts effectively with
guests/clients, sales and kitchen, vendors, competitors, local community,
catering associations and other hotel departments in order to establish
guest satisfaction.
* Executes exemplary customer
service to drive customer satisfaction and loyalty by assisting the
customer and establishing their satisfaction before and during their
program/event.
* Serves the customer by
understanding their needs and recommending the appropriate features and
services that best meet their needs and exceed their expectations, while
building a relationship and loyalty to Marriott.
* Gains understanding of the
hotel''s primary target customer and service expectations; serves the
customer by understanding their business, business issues and concerns, to
offer better business solution both prior to, and during the
program/event.
* Partners with key
stakeholders within Area Sales to receive warms leads for more in-depth
qualification of the business for the property.
* Partners with Event
Management and hotel operations to sell products and services that the
hotel has the ability to successfully execute.
Leadership
* Manages and directs the
on-property catering sales managers to achieve hotel revenue goals by proactively
targeting current and new high value accounts in the market and
implementing effective catering sales deployment strategies to grow market
share.
* Partners with Human Resources
(HR) to attract, develop and retain the right people in order to support
the strategic priorities of the market. Establishes effective structures,
processes, jobs and performance management systems are in place. Sets
goals and expectations for direct reports using the Leadership Performance
Process (LPP), align performance and rewards, addresses performance issues
and holds staff accountable for successful results.
* Forecasts talent needs and
manages talent acquisition strategy with HR to minimize lost time due to
turnover.
* Keeps an active list of the
competition''s best sales people and executes a recruitment and acquisition
plan with HR.
* Supports tools and training
resources to educate sales associates on winning catering solutions.
Champions leadership development and workforce planning priorities by
assessing, selecting, retaining and developing diverse, high-caliber
talent that can lead the organization today and strengthen the leadership
bench for the future; continues to upgrade the sales & marketing
talent; works with HR to anticipate future talent needs based on business
growth plans.
* Identifies, trains and mentors
catering sales associates.
* Transfers functional knowledge
and develop catering sales skills of other discipline managers.
* Shares responsibility for
achieving revenue goals, guest and associate satisfaction and the
financial performance of the department.
* Provides day to day leadership
to a team of on-property catering sales associates.
Marriott
International is an equal opportunity employer committed to hiring a diverse
workforce and sustaining an inclusive culture.
Job: Sales & Marketing
Organization: Marriott Hotels Resorts
