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( SiteId=5008 ) <#AND>(dateopen <= 2013/1/5)<#AND>(dateclosed >= 2013/1/5)'' >
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Requisition ID 103239BR

Job Description This position enhances the experience of our customers and drives profitable sales by delivering proactive sales assistance and support to customers.
Job Responsibilities:
. Sales per hour (SPH) goals will be assigned for each working shift. Client building and consumer outreach will be necessary to maintain and exceed these goals
. Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
. Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs
. Maintains knowledge of Lands' End and Sears website navigation and leverages this option for customer solutions when the product is not available in the store
. Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
. Maintains knowledge of Lands' End products and services, along with current fashion trends to enhance level of customer service and generate sales
. Under the direction of the Lands' End Lead and/or the Softlines ASM, merchandises the sales floor in accordance with Lands' End brand standards; adjusts presentations based on sell-through and/or other factors while still maintaining a brand appropriate look
. Responsible for fitting room support and store recovery
. Performs markdown and other promotional activities as needed
. Responsible for stock replenishment, stockroom organization and adhering to visual brand standards.
Responsibilities/Skills/Experience Requirements Qualifications:
. Previous leadership experience required; in specialty retail environment strongly preferred
. Excellent selling skills; demonstrated ability to achieve sales goals
. Ability to develop team performance through training and coaching
. Demonstrated ability to coach, provide feedback and manage substandard performance
. Excellent communication and negotiation skills
. Excellent organizational skills
. Ability to delegate and prioritize tasks and responsibilities
. Ability to receive feedback and take action when appropriate
. Availability and flexibility to work varied hours to support the needs of the business
. Strong computer skills; familiarity and ability to use social networking sites for customer engagement activities as directed
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