Teller Supervisor
Oct. 04, 2012 - Oct. 04, 2013
Location: Flagstaff, AZ
Salary Range: Salary DOE
Exempt/Non-Exempt: Exempt
Benefits: Excellent Benefits Package!
Type: Full Time
Department: Arizona State Credit Union
Description: Supervises and coordinates activities of tellers engaged in receiving and paying out money and keeping records of transactions in credit union by performing the following duties.
Duties: Include the following. Other duties may be assigned.
Assigns duties and work schedules to tellers to ensure efficient functioning of department.
Trains tellers in member service and CU procedures.
Approves checks for payment.
Adjusts member complaints.
Examines Tellers' reports of daily transactions for accuracy.
Consolidates and balances daily transactions.
Ensures supply of money for financial institution's needs based on legal requirements and business demand.
Monitors and reviews CU's security procedures and control access to vault.
Counts and records currency and coin in vault.
Studies, implements and standardizes procedures from Branch Operations to improve efficiency of tellers.
Maintains harmony among tellers and resolves grievances.
Prepares composite reports from individual reports of tellers.
Acts as working teller when needed during peak hours
Contacts Branch Operations to arrange for teller floaters when needed.
Responsible for having money orders, travelers checks and official credit union checks available in system for tellers' use.
Responsible for bank deposit of checks at night.
Assists branch manager with budget planning process for teller area.
SUPERVISORY RESPONSIBILITIES
Supervises more than 6 associates in the Teller Area. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Qualifications: Education and/or Experience
Two year college degree or completion of specialized course of study; two to five years teller supervisor II experience or two to five years previous teller supervisor experience in similar asset size branch.
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