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Wed Jun 6, 2018 - 15 weeks ago

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Senior Customer Service Manager - Boiler

**About Us:**

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.


GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world's largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.


GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at -000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


**Role Summary:**

The Senior Customer Service Manager - Boiler demonstrates accountability for functional, business, and broad company objectives within the Steam Power Americas Boiler Services business. In this role, you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, own the customer relationship, and contribute to the overall business strategy.


**Essential Responsibilities:**

As the Senior Customer Service Manager - Boiler, you will:


+ Act as the single point of contact to the customer

+ Be responsible for customer portfolio P&L and growth

+ Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region

+ Be responsible for outage scope planning and execution, including closeout oversight, event parts, and repairs planning

+ Act as the interface with various internal stakeholders, such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs

+ Be responsible for establishing work scope, pricing, and driving emergent work for major repair projects

+ Oversee transactional, Extra Work, and Job Cost Estimator (JCE) proposals for assigned customers

+ Negotiate applicable concessions as they arise balancing maximum benefits / satisfaction for the customer with minimal acceptable financial impact to GE

+ Be responsible for driving fulfillment 5 excellence, including: EHS, Quality, Schedule, Productivity and Cost at assigned customer sites


**Qualifications/Requirements:**


+ Bachelor's Degree from an accredited university or college (OR High School Diploma / GED with a minimum of 4 years of experience in a customer facing role OR an Associate's Degree with a minimum of 2 years of experience in a customer facing role)

+ Minimum of 5 years of experience in a customer facing role


**ELIGIBILITY REQUIREMENTS:**


+ Ability and willingness to travel 50% of the time


**Desired Characteristics:**


+ Knowledge / experience within the power industry

+ Knowledge of boiler design, operations and maintenance


**Locations:** United States; Kansas, Missouri, Nebraska, Oklahoma; Other


GE will only employ those who are legally authorized to work in the United States for this opening.

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