More about the
candidate:
Gary Braswell
3411 Parkwood Avenue ∙ Richmond, Virginia 23221 ∙ 804.353.9268 ∙ glbras@infionline.net
EMPLOYMENT
System Admin/Help Desk for Capital One Treasury IT(Modis) 6/2008-6/2009
--System Admin for 16 different sites for Treasury use.
--Provide IT Help Desk support for site users, perform user setups, access, entitlements
--Testing, troubleshoots updates, new access, new entitlements/services.
--Created Procedure Documentation, System Admin Guides
IT Sr. Tech/Network Support InterPro Medical 3/2003-4/2008
--Built, administers, maintains & supports network infrastructure, TCP/IP, DHCP, DNS,
knowledge.
--Work with routers, firewalls, hubs, switches, switch box, wireless devices.
--Performed installation, customization, and maintenance of operating systems
--Performed system software installations, maintenance, upgrades, tests & patches
--Rolling out, offering and outlining services, both existing and custom, to customers
--Provided system support for customers and end users, desktop, servers, network
--Performed configuration and monitoring of customer servers and systems
--Administered several servers/systems, built firm's IT infrastructure from ground up,
VOIP, T-1, Wireless
--Major project planning, coordination and implementation, HIPAA security compliance
--Admin Medical Manager server, data flow & conversion for medical claims
--Hands on & call support for a multi OS environment: Win98, NT, 2000, XP, Win Ser
2003 & Linux, training
--Evaluated all new technology being considered by firm, testing and QA
--Extensive experience working with client personnel, data centers & large organizations
Pollard & Bagby 10/2002-3/2003
Temporary position as property manager.
Support Tech, Kline Medical Billing 8/2001-12/2001
--Provided software and hardware support for company staff & customers
--Troubleshot user system problems
--Set up new users and configure their accounts, help set up their PC systems, reports and
ERSs via data communication systems
--Troubleshooting data communication problems, modems, EDI formatting, error code
problems
IT Support Tech/Programmer Analyst, Crestar/SunTrust Bank 3/1997-6/2001
--Provide heavy PC desktop support, troubleshooting and software/hardware installation
for customers, department & division staff on demand
--Offer & outline company services & systems to customers as well as supporting the
systems
--Set up company services, custom system & server projects for customers
--Supported department and division network
--Managed projects for research, implementation & coordination of software and
hardware solutions
--Technical support for customers setting their system up for data communications &
troubleshooting their problems
--Troubleshooting company data communication systems, servers and gateways
--Set up and configured all gateways & servers in department
--Responsible for troubleshooting data communication problems for modems (Async &
Bisync), FTP & SNA
--Assuring safe & timely transmission of confidential ACH, ARP, Lockbox, ATM, Credit
Card, Deposit Loan & Trust files and generating performance reports on them
--Administered Access database for over 1,900 customers & customer hardcopy files
with reports
--Provide 24 hr. main support for Connect Mailbox SPC(communication gateway to
mainframe), have certified training in SPC by Sterling Commerce
--Designed dept. webpage
--Provide support for pilot external FTP transmissions project on Windows NT server
--Provide support for encryption project involving Connect Conceal on two
Windows NT servers, received training in Connect Conceal by Sterling Commerce
--Responsible for Y2K upgrade project for whole department including installing &
troubleshooting hardware/software and research
--Knowledge of PC/Gateway/Mainframe topology over token-ring and routers
--Extensive use of problem management software
--Worked in Data Operations Center-well versed in large organization resource utilization
Computer Network Administrator /Project Administrator, Southern Environmental
6/1995-2/1997
--Manage information systems on network, troubleshooting, help desk, PC support &
training
--Built, supported & upgraded company network & supported parent company Novell
network
--Inventory various online services, evaluate, test & install all software for company
--Designed and administered company webpage
--Responsible for company environmental compliance to state and federal laws
--Responsible for all employee certification, training & medical compliance.
--Conduct meetings with service providers, clients, vendors, state & federal agents
--Coordinator for transportation & disposal of waste
EDUCATION
Thomas Jefferson High School in Richmond, Virginia.
SKILLS
Computer
Experience, skills and knowledge of Windows 3.1, Windows for Workgroups, Win95, Win98, Win NT, 2000, ME & XP, Vista, OS/2, Linux, Unix, Windows Server 2003, Active Directory as well as DOS up to 6.2 & MS Office suites up to 2003, Ghost, Visio. Administered and built 2 computer networks. Oversaw a number of T-1 installs. Wireless. Knowledge and use of TCP/IP, DHCP, DNS & WINS. Familiarity with client/server Novell. Wireless devices. Very proficient in the use of Ms Word, Excel, Access, Front Page, WordPerfect 4.3-6.0, Procomm Plus & other terminal programs, IRMA, ACT!, Netop, Peregrine Systems Service Center, Novell Groupwise, MS Outlook & MS Project. Experience with many Email & FTP(SSH, SSL) clients, Netscape, Internet Explorer & Mozilla browsers, anti-virus software. Heavy use of TSO/ISPF. Maintained a 24-hour electronic bulletin board for over 100 users (from 1992-2000). Experience with many online services & applications, experience with HTML language and building web pages. Some training and exposure to CA/7, JCL, VSAM, VTAM.
Communication
Extensive experience with customer support, office practice and procedure, strong interpersonal skills, excellent writing and editing ability. Staff member of school literary magazine, some ability to speak and read German, exposure to political canvassing. Moderating on-line discussions & maintaining on-line library of software and text files. Acting as Systems Operator for a node of an on-line information network (Fidonet). Facilitating international exchange of information on Fidonet node. Editing and writing on-line and printed materials.
Technical & Mechanical
Operates all common office equipment including calculators, copiers, fax machines, microfiche, and blueprint machines. Extensive experience with environmental laws & compliance, haz-waste transportation & disposal, Hazardous materials such as Asbestos, DOT regulations. Drafting, scale-model drawing, writing proposals. Verifying data for floor plans & dimensions. Commonly used a Data Scope for problematic transmissions.
INTERESTS
Creative writing, film and music. Aviation and space science, astrophysics (theoretical), amateur historian, computers (I own many from old 8088’s to Pentium’s),
REFERENCES
Todd Mathews, Director of Operations, Interpro Medical wk.804-355-4604
Craig Banks, County of Henrico Technology Support Specialist, wk. 804-501-7385
ban01@co.henrico.va.us
Dr. Joseph Essid, Director of Writing Center, University of Richmond, wk.804-289-8935
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