VSP Global - Sr. Computer Operator(FC)/Rancho Cordova, CA
VB Information Technology
02/13/2013Original Posting Date:
Click to apply:
With general direction, support and adhere to established business policies and
procedures to support the department's ability to meet business commitments.
Provide mentoring and instruction to coworkers including processes and procedures.
Revise or document processes or procedures to better relate to area of responsibility.
Lead admin staff regarding workload assignments to improve the departments ability to
meet business commitments.
Research and resolve complex issues within area of responsibility.
Execute/follow existing established processes and procedures.
Follow established business policies and procedures to support the department's ability
to meet our business commitments including Service Level Agreements and Operational Level
Gather, update, and organize information into useful reports used for problem tracking
and resolution relating to online availability, mainframe systems, and batch processing
Provide assistance, via the phone, problem tickets, and email, to all customer
resolutions relating to relating to online availability, batch processing, and batch
Enhance or revise existing procedures, that relating to data processing, that improve
internal processes and procedures to satisfy both internal and external customers.
Research and resolve issues utilizing appropriate tools, such as HEAT, Sysview, and ESP
to aid in improving online availability and minimize system downtime.
Provide on-the-job training relating to DR Vault management, batch processing, online
monitoring, and batch printing to other Operations staff members improving our
departments ability to resolve issues quickly to minimize the impact to our customers
Identify, research analyze, and resolve issues relating to network, Desktops, servers and
mainframe by utilizing appropriate tools such as problem trend analysis, established
troubleshooting techniques, spreadsheets, and process charting to minimize outages.
Represent our department in division sponsored projects to support the departments
ability to meet business commitments by providing expertise in data center processes and
Typically has the following skills or abilities:
College level coursework within area of responsibility, or equivalent level of skill
through on-the-job training, experience, seminars, and conferences.
High School diploma with the ability to acquire skills through on the job training
Minimum 3 years proven computer operations experience
Proven ability to administer workload management strategies
Proven ability to provide written input for performance appraisals
Provide mentoring, coaching, and constructive feedback to maintain the esteem of staff
Advance knowledge of PCs, Windows operating systems, NT, LAN/WAN configurations,
Good understanding of the OSI model used in WAN/LAN administration
First point of contact for Sprint and regional VSP offices to troubleshoot issues
relating to VSP's satellite offices WAN/LAN distributed network components.
Proven HP Openview experience
Experience with drawing packages such as Visio, or AutoCAD
Excellent interpersonal skills conducive to working in a team environment with all levels
Project management methodology knowledge
Effective time management skills
Written communication skills to develop processes and procedures
Information gathering skills
May require standing and lifting depending on specific assignments
Provide assistance via the phone, problem tickets, email to all customer resolutions
relating to online availability, batch processing, and batch printing problems. Research
and resolve issues utilizing appropriate tools such as HEAT.
The information above describes the general nature of the position and serves as a
summary of the typical job functions, It''s not a comprehensive list of all possible job
responsibilities, tasks, or duties.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and
perform pre-employment substance abuse testing.