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Wed Nov 22, 2017 - 2 weeks ago

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Managing Consultant - Government Healthcare Solutions - Tennesse

Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant's professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant's practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at **navigant.com.**
Navigant's Government Healthcare Solutions (GHS) practice works with healthcare decision makers in the key agencies in the U.S. government and all 50 states. We help these government clients improve service delivery and financing and operate more efficiently to create value for those they serve.
Our GHS practice is committed to bringing as much knowledge and experience to the table as possible. We routinely cross-pollinate ideas and solutions by bringing in expert perspectives from all parts of Navigant's broader healthcare practice, giving our clients access to some of the leading thinkers in the healthcare field.
Our GHS practice leaders routinely call on Navigant experts working with payers and providers to gain important perspectives on potential solutions. This is a critical advantage when working with government clients. Even the best ideas designed to improve or transform government activities must be workable within the broader day-to-day healthcare and regulatory environment.
Navigant is supporting the State of Tennessee Health Care Finance and Administration with statewide implementation of two practice transformation programs for Federally Qualified Health Centers and Community Mental Health Centers in the state that choose to participate. These two programs are called The Health Link and the Patient Centered Medical Home (PCMH) programs. Navigant is providing statewide training and technical assistance support for Medicaid provider practices that participate in TennCare and that are enrolled in these two innovative programs.
The State is enrolling providers in phases, with the first phases having started December 1, 2016 for The Health Link and January 1, 2017 for the PCMH program. This is a three-year engagement for which Navigant will provide various training support, including onsite coaching. Each participating provider site will be eligible to receive onsite coaching along with periodic learning collaboratives that include all of the participating organizations.
The **Tennessee Transformational Coach** is responsible for providing support to Community Mental Health Centers (CMHCs) and/or primary care practices to assist them in the development and transformation to a health home or PCMH model with capabilities to manage the physical and behavioral health needs of their assigned members. The coach will effectively train and equip practices with the best approaches to optimize and improve their patient's health outcomes, coordinate other physician health practitioners to employ a holistic approach to coordinated care while controlling costs and enhancing provider/patient interaction. He/she will support the program's quality performance objectives through utilization of established quality improvement methodologies, quality improvement tools and techniques, and team facilitation activities. **Further information about Tennessee's Primary Care Transformation is available at: -care-transformation** .
**The GHS team is currently looking to hire a coach/manager who resides in Tennessee; ideally in the Nashville area.** The coach/manager will have the following roles and responsibilities:
+ Based on initial assessments determine the level of need for ongoing training as well as to develop individualized coaching plans
+ Act as a liaison between the practice, Navigant leadership, and state personnel overseeing the program
+ Manage and oversee junior level Navigant staff
+ Assure quality work product of self and junior level Navigant staff
+ Assist with project management responsibilities
+ Conduct onsite training and coaching in the providers' offices to support providers with transformation to health homes or PCMH models.
+ Use approved curricula and NCQA PCMH recognition requirements (as necessary) to conduct coaching and address practice transformation issues
+ Act as a resource to link practices to additional information or support
+ Conduct semi-annual assessments at the practice level, but including site-specific information, to identify progress and to determine any changes in training needs
+ Help prepare for and participate in the following trainings conducted by Navigant for providers as required by the State: large conferences, learning collaboratives and webinars
+ Provide presentations during conference trainings or webinars and facilitate learning collaboratives based on expertise
+ Provide all documentation required by the Department for real-time tracking of practice activities
+ Five (5) or more years of previous work experience in the health care industry or with a consulting firm
+ Five (5) or more years of relevant experience in coaching/training behavioral and physical health integration
+ Experience working with both small and large provider practices
+ Knowledge of primary care transformation processes, PCMH transformation and health home delivery models
+ NCQA PCMH Content Expert Certification preferred
+ Demonstrate knowledge of quality improvement, patient engagement, behavioral health treatment, service delivery and care coordination
+ Possess the confidence and skills necessary to effectively train practices, and equip them with best practices and approaches to optimize their population health impact, control total cost of care and improve the patient experience
+ Possess the confidence and clinical expertise necessary to provide presentations during conference trainings or webinars and facilitate learning collaboratives
**Preferred Skills:**
+ Ability to multi-task and prioritize
+ Self-starter
+ Detail-oriented
+ Client-oriented
+ A "consultant mindset"
+ Excellent presentation skills
+ Excellent organizational and writing skills
+ Experience in leading small and large group discussions
+ Ability to actively listen and think strategically
**Experience assisting providers with one or more of the following is ideal:**
+ Scheduling and workflow optimization
+ Interpreting provider reports produced by health plans
+ Developing performance improvement action plans based on results of provider reports
+ Delivering integrated physical and behavioral health services
+ Developing team-based care and care coordination models
+ Practice workflow redesign and management
+ oRisk stratified and tailored care delivery
+ Enhanced patient access (e.g., flexible scheduling, expanded hours)
+ Evidence-informed and shared decision making
+ Developing an integrated care plan
+ Patient and family engagement (e.g., motivational interviewing)
+ Making meaningful use of HIT/ HIE
+ Performance measurement including quality measures
+ Clinic operations
+ Clinical workflow management
+ Frequently communicates with clients and coworkers and must be able to share information effectively
+ Strong conceptual, as well as quantitative and qualitative analytical skills
+ Work as a member of a team as well as be a self-motivator with ability to work independently
+ Flexibility and responsiveness in managing multiple projects in sometimes high-pressure situations simultaneously
+ Able to travel via airplane with minimal assistance to client sites across the US and potentially internationally
+ Usually remains stationary for the majority of the day
+ Regularly uses close visual acuity and operates computer equipment to prepare and analyze and transmit data
The company offers competitive compensation packages including an incentive compensation plan, comprehensive medical/dental/life insurance, 401(k) and employee stock purchase plans.
**_Navigant does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Navigant and Navigant will not be obligated to pay a placement fee._**
**Navigant** is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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