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Summary

Thu May 24, 2018 - 12 weeks ago

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Assistant Manager University Park Mall Mishawaka

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.Selling and Service * Understands organizational objectives and makes decisions in partnership with the Store Manager andAssociate Manager(s) that align with Company priorities and values * Endorses, models and develops team to deliver Coach s Selling and Service expectations * Enforces sales strategies, initiatives and growth across all categories * Works with Store Manager and/or Associate Manager to flex store business strategies and personal sellingtechniques to contribute to overall store and financial results * Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers * Sales/productivity goals: communicates goals for the team in partnership with the Store Manager and/orAssociate Manager(s), tracks store s performance at all times and achieves sales through team * Productivity Management: holds sales team accountable for personal productivity * Takes ownership and commitment for delivering results; actively aware of personal and store metrics andachieves goals * Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-goingproductive relationships with customers * Develops a clienteling strategy in partnership with the Store Manager and Associate Manager(s); implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager and Associate Manager(s) * Understands changes in local market with potential impact on business performance and supports theexecution of local sales strategies and tactics * Builds credibility and trust as a personal fashion advisor to both team and customers by communicatingfashion awareness and trends in the marketplace * Creates positive impressions with store team and customers by bringing best self to work through elevated,sophisticated, appropriate business attire consistent with Coach s guide to style * Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) * Coaches team on how to incorporate trends into their selling experience with customers * Influences customer s purchase decisions by balancing patience and assertiveness * Sensitive to customer and team s needs and tailors approach by reading cues * Resolves customer problems and meets customer needs in a timely manner through solution-oriented andforward thinking and partners with the Store Manager and/or District Manager when appropriate * Encourages team to build long-term relationships with customers to drive business * Develops both self and individual product knowledge skills and remains aware of current collections * Works with the Store Manager and/or Associate Manager to protect and drive the needs of the business at all times * Understands the positive sales impact staffing has on the business; recruits accordingly * Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools * Ensures all daily tasks are completed without negatively impacting service of Coach standards Workplace and Environment * Creates enthusiasm and positivity for a shared vision and mission * Leads by example * Demonstrates confidence whe

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