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Accomplished Senior Technical Writer//Editor/Proofreader/Document Manager offers 20+ years' experience designing, developing, and delivering enterprise and end user documentation. I combine solid editorial skills with my depth of professional writing expertise to benefit potential users/readers. As a user’s advocate, I interpret and translate highly technical information into easy-to-use, logically-organized user instructions. I maintain my proven reputation for delivering highly visible, detailed, complex work products that support customer-centric solutions, while managing multiple deadlines, in a fast-paced, constantly changing environment. I bring:
      Excellent verbal and written communication skills, proficiency in all styles of technical, instructional, business, and marketing writing, plus editing, proofreading, formatting, and my publication management background.
      Extensive experience developing online help systems and print manuals. I outline application use clearly with step-by-step instructions that emphasize usability and product benefit.
      Expertise in creating logical flow of information in technical documentation.
      Qualified, reliable support for IT teams and Portfolio Management focus areas tasked to manage a variety of deliverables, including: concept of operations drafts/presentations, business case analysis products, functional and technical requirements validation matrixes, Clinger Cohen Compliance Act audit worksheets, disaster recovery handbooks, training materials, Web content, case studies, quick reference guides, and quality control tools.
      I design and use templates to provide deliverables that are high quality, consistent, accurate, comprehensive, and enable on-time delivery of documentation. I apply review/authorization processes, corporate style guides, and AP or MLA guidelines, as requested.
      Manage a technical writing team currently supporting Distribution Portfolio Management initiatives at U. S. Transportation Command (Scott Air Force Base, IL).
TECHNICAL BACKGROUND AND SKILLS
SKILLSETS: Design, develop, write, edit, proofread, and supervise production of technical documentation, manage documentation processes, facilitate publication schedule, collect data from a wide variety of sources, interacting with executive and subject matter experts of all sorts (technical, functional, business analysts); adept at summarizing information for quick reference; provide one singular, cohesive voice; effectively coordinate internal/eternal communications.
AREAS OF EXPERTISE: Written work products cover various lines of business, including: business case analysis documents for capabilities-based analysis team focus areas, executive level report writing, support for portfolio management tools, proposal writing, sales team support, presentations, marketing collateral, technical documentation for transportation, healthcare procedures, manufacturing processes, and financial services business systems, technology industry research compilation, quality assurance tracking methodology forms, RFP templates, and project summary data collection. Collaboration with IT team to convert application and development standards policies manual from print to online help system.
WRITING WORK PRODUCTS: End user documentation, online help systems, web portal content, portfolio management systems matrixes, mappings of business processes to capabilities (to support SOA vision), enterprise architecture (functional, technical, systems views) manuals (multiple), training materials, technical and corporate policy and procedures manuals, brochures, ad copy, company profiles, position statements, sales presentations, Internet and intranet Web content, press releases, press kits, solution packaging, RFPs, case studies, partnership fulfillment applications, white papers, training materials, program launches, technology award nominations, Microsoft Gold partnership fulfillment tracking, trade journal articles, and intra-department newsletters.
COMPUTER SOFTWARE: Microsoft Windows and OS/2 operation systems, Microsoft Office Suites (Vista, XP, 2003, 98, 97, 95) Word, Excel, PowerPoint, Outlook, Visio, and Project; Access, RoboHELP 2000 / Classic, Adobe PageMaker, Paint Shop Pro, Adobe Acrobat / Reader, HomeSite, Lotus Notes, and several custom Internet applications.
TEAM AWARDS: 2003 e-Gov Federal Computer Week Excellence Award, Computerworld Laureates, 2003, for Defense Transportation Systems Enterprise Architecture; 2002 Microsoft Tech-Ed Award “Best SharePoint Portal Solution”.
WORK HISTORY
CSC: O’FALLON, IL                                                      FEB. 2005-PRESENT
I have provided documentation support to Distribution Portfolio Management team thus far in editing/formatting a variety of documents, often designing/leveraging custom templates. As a senior technical writer/editor/proofreader/publisher I produced the January 2003 DTS Enterprise Architecture Documentation, the March 2005 Joint Distribution Architecture Documentation, and most-recently the September 2005 Joint Deployment & Distribution Architecture Documentation, including Integrated Dictionary. Received spot award for customer satisfaction Nov. 2005. Worked with teams that prepared winning proposals for U. S. government Portfolio Management and Architecture contracts, including resume synopsis, project summaries, editing RPFs, Concept of Operations, Quality Management Plan, Contract Management Plan, and fishbone diagrams of system migration, systems research. Scribe for various DOD steering group meetings.
THE NEWBERRY GROUP: ST. LOUIS, MO JULY 2004-FEB.2005
SENIOR DOCUMENTATION SPECIALIST: Assigned to USDA to support the Information Security Systems Staff (ISSS), I created, managed, and tracked Certification and Accreditation documentation, Disaster Recovery Plans, weekly status reports, selected web content, a department-wide glossary, project archives, and user documentation processes. Designed promotional items/training materials for National Preparedness Week.
SCOTT AIR FORCE BASE: BELLEVILLE, IL             AUGUST 2002-JULY 2004
SENIOR TECHNICAL WRITER: Responsible for creating, managing, and producing web page content, system and end user documentation to support United States Transportation Command. My area, the Web Shop, was honored with a team award for work done on a mission-critical logistics portal for Central Command Deployment Distribution Operations Center. I designed, developed, and published Enterprise Architecture documentation manual for Defense Transportation Systems, which multiple team awards in 2003. (Contractor assignments through NCI, Inc. and Dyncorp).
G. A. SULLIVAN: MARYLAND HEIGHTS, MO                              JANUARY 1999-APRIL 2002
MARKETING COMMUNICATIONS COORDINATOR: I created and used Best Practices work templates to streamline custom RFP generation, plus identified and leveraged reusable files to save time, money, and effort, strive to efficiently balance complex responsibilities while ensuring accuracy, completeness, standardized formatting, and consistency. I applied organizational skills to organize, track, and coordinate high-quality deliverables on deadline. In this role I combined my technical background, writing ability, and marketing experience to create effective sales tools that impact vertical and horizontal lines of business.
SR. TECHNICAL WRITER: Developed online help systems to enhance Internet solutions built for external clients, including user guides for Anheuser-Busch Companies (beer process quality analysis of brewery lab data), Abiliti Solutions (automated telephone billing application), Coldwell Banker, (employee bonus incentive program calculation application), Royster-Clark (automated review of OSHA standards), BJC Health Systems (online healthcare provider contact directory), Cablofil (international cable installation quote generation program), and others. (Permanent position. Began January 1999 as a senior technical writer; in 2001 I was promoted to Marketing Communications Coordinator; in 2002 I was laid off due to corporate downsizing).
ENTERPRISE RENT-A-CAR, CLAYTON, MO JULY, 1994 TO JANUARY, 1999
STANDARDS COMPLIANCE PUBLISHER: Developed, edited, proofread, and published high-level and end-user process and procedure manuals; instructional documentation; created training presentations; instrumental in converting a 1,300 page Application Development Standards and Procedures Manual to an online help file system; prepared Quick Reference Guides to assist users with navigation and content management issues.
SR. TECHNICAL WRITER: Developed print and online help systems and end user documentation for AS/400 and web-based custom applications. (Permanent position. Began July 1994 as a senior technical writer; in 1998 was promoted to Standards Publisher. Left to pursue opportunity at G. A. Sullivan.

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