Title: Client Field Tech Svc Sr. Anls
Location: MO-Saint Louis
Client Field Technical Services Analyst
Knowledge of basic principles, methods, technologies and practices of a professional/technical field.
-Apply a basic understanding of the underlying principles of a professional discipline -typically obtained through formal study.
General knowledge of procedures and activities within own work area.
-Ability to relate actual day-to-day work to business priorities.
Focused on learning the key aspects and duties of the job being performed
Applies research, information gathering and analytical skills.
-Selects appropriate alternatives from defined options.
-Collects required documentation; verifies conformance of documents with standards.
-Assesses accuracy of detailed information.
-Tracks, maintains and produces regular and ad hoc reports.
Handles detailed, structured problems.
-Identifies roadblocks to task completion and effectively brings them to management for resolution.
-Generally uses existing procedures to resolve standard problems.
Works on assignments where judgment is required a majority of the time.
Works under general direction, seeks assistance as needed.
-Completes work in accordance with accepted practices within field.
-Establishes approaches for completing assignments.
Independently gathers information.
-Adjusts to multiple demands and shifting priorities; accepts responsibility for results of actions.
Works with team to support achievement of project milestones and deliver on internal and/or external commitments.
When assigned to a customer team, supports small project teams or specific components of a customer engagement.
Contributes to own team/closely related teams through quality and accuracy of own output.
-Understands how work area performance impacts results.
Builds productive internal relationships.
-Collaborates with others to achieve objectives and ensure information flow. (Training)
Conveys information in a concise and professional manner.
Asks effective questions and solicits feedback to understand needs.
Anticipates future needs based on past transactions.
Performs troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/printers.
. Uses advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs.
. Provides technical feedback on technical process issues to improve overall service delivery.
. May act as team lead at times and coach team members.
. May respond to calls after normal business hours per leader instructions.
. Must be able to perform essential and physical duties of the job with or without reasonable accommodations
. Travel is required
. 4-6 years of relevant experience or equivalent combination of education and work experience.
. Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required.
. Strong Customer Interaction Skills