Executive Desktop Support Consultant
Location:
Warrenville, Illinois
Category:
PC/DeskTop/Helpdesk
Type:
Contract
Posted:
1/30/2013
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Modis is currently seeking an Executive Desktop Support Consultant for a long-term contract opportunity with our Energy client in the Warrenville, IL area
Due to client requirements, all applicants must be US Citizens and must be able to pass a federal background check and drug test prior to receiving an offer.
PROJECT DESCRIPTION
- This role will primarily be tasked with supporting C-level executives on Windows technologies. This will include a wide range of areas from the Operating System to the hardware, Anti-virus and Anti-Spam software, VPN access and mobile device support.
- Additional tasks will include rebuilding/upgrading PCs, imaging devices using Symantec Ghost, and primarily with Dell and IBM hardware
- Candidates will be providing support for Blackberry, Samsung, iPhone and iPad devices - this will include tracking warranties and setting up new users as needed in BES Server or iTunes, as well as troubleshooting typical issues, such as setting up mobile outlook access.
- Additional responsibilities will include assisting executives in setting up video conferences using freeware like Skype, or vended products like Cisco TelePresence (CTS).
- Any prior experience supporting RSA Tokens, SSL Certificates, Anti-Virus or Anti-Spam would be a plus, as this role will support these areas from time to time.
- This is a large, enterprise environment that will require the use of tools like Remedy to open and manage tickets and document problem resolution.
- Strong communication, problem determination and issue resolution skills are essential for this position.
- A minimum of 2 years prior experience in EXECUTIVE LEVEL support is a must-have skills.
REQUIRED SKILLS
- Associate's Degree with 3-5+ years IT experience
- MCSE, MCITP or A+ Certifications a plus!
- 3+ Years in Windows XP, Vista and Windows 7 support
- 2+ years in providing EXECUTIVE LEVEL support
- Experience supporting mobile phone devices and iPads
- Experience is PC imaging (Ghost or similar tools)
- Strong Active Directory and user support
- Prior experience within a structured operations environment using ticketing systems (Remedy, Peregrine, HEAT, etc)
HOW TO APPLY
Qualified individuals are invited to apply for immediate consideration. Please respond to this posting with your MS Word resume, cover letter / summary of qualifications and contact information.
Hourly Rate: $18 - $20+ / hour
**No third party inquiries or agency submissions**
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