Title: Network Security Manager II
Location: IL-Lombard
Dell SecureWorks is a market leading provider of world-class information security services with over 2,600 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on Dell SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader's Quadrant of Gartner's Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine''s "Best Managed Security Service" award for 2006, 2007, 2008, 2009 & 2011.
Location: Providence, RI, Atlanta, GA and Chicago, IL
POSITION SUMMARY:
The Network Security Manager is a critical managerial position within the Dedicated Teams' organization with high visibility and significant responsibility supporting one or more of Dell SecureWorks' largest, global customers who have contracted for Managed Security Services. This individual is responsible for providing direction, leadership, and mentorship to technical personnel within a broader 24x7x365 Security Operations Center environment. Team members reporting into this position support Dell's global customer(s) through service requests related to the management and/or monitoring of key security technology including Juniper firewalls and IPS, Check Point firewalls, and Citrix NetScaler. In addition to supporting all aspects of operational support this individual will also be responsible for administrative tasks related to supporting internal reporting employees which include, but are not limited to, annual performance reviews, reviewing tickets and other work performed by their staff, building and supporting service performance metrics, and developing employee's career growth.
Responsibilities:
· Directs and leads the efforts of others in the achievement of the strategic and operational objectives of the group located across multiple locations in a 7x24 Security Operations Center environment
· Accountable for day-to-day operations of an area managing processes, programs and/or initiatives including the establishment and influence of operating policies while managing costs and methods
· Manages the hiring, staffing and maintaining of a diverse, efficient and effective work force
· Regularly meet with direct reports for feedback, mentoring, support, and career development including performance expectations and pay discussions
· Track and manage team member productivity through metrics reporting and ticket review
· Directs the use of controls, tools and best practices into an environment to identify anomalous events and security infractions that may exploit system vulnerabilities reducing their impact
· Coordinate with other teams ensuring a smooth workflow transition
· Act as a customer liaison and assume responsibility for escalations when necessary
· Adapts communication techniques for audiences at multiple levels including frequent communication with internal and external contacts at various management levels to obtain and allocate resources to complete specific phases of projects or business opportunities
· Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management
· Provide on-call managerial support for Operations to key customers
Requirements/Experience:
· Undergraduate degree or 10 years of relevant work experience
· 4 years managerial/leadership experience
· Dedication to client service and passion for learning as well as information security
· Well spoken, articulate, proven attention to detail, with excellent writing abilities. Must be able to communicate technical details in a clear manner to multiple organizational levels
· Ability to coach and mentor all levels of skills sets within the team
· Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues
· Intermediate to Advanced level understanding of enterprise security platforms, including but not limited to, technologies from the following vendors; Check Point, Juniper, Cisco and Citrix
· Experience working in an enterprise-level support environment
· Advanced knowledge of Linux administration with command line and system knowledge
· Security fundamentals and knowledge of best practice security methodology
