feedback icon
Summary

Fri Apr 20, 2018 - 25 weeks ago

Login or Register to vew

3 Views, 0 Applications

Technical Support Engineer

Technical Support Engineer
Engineering Chicago, IL Full Time

Job Description


Technical Support Engineer
THE OPPORTUNITY:

At Bento, we believe there's a better way for businesses to manage and control employee expenses. This is a rare opportunity to get in on the ground floor of the next big fintech startup that's backed by top tier VCs and founders with a proven track record of success.


If you are a talented engineer who thrives in a fast-growing environment, and if you are passionate about building highly scalable systems with intuitive experience that users will love, we'd love to talk to you. At Bento, every engineer is responsible for delivering high-quality code and shaping the next stage of evolution in payments and financial services. Join us to learn and grow together and make a real difference.

RESPONSIBILITIES:


+ Serve as the primary technical support contact for the Support team and for Bento's customers and partners


+ Solve complex technical issues by working closely Support and Engineering to gather information, troubleshoot and identify root cause, and provide timely resolution


+ Become an expert in Bento's product offering and platform capabilities


+ Work closely with Support, Product, and Engineering and QA teams to advance the product and platform


+ Develop tools, processes, and documentation to automate and scale our ability to service our customers


SKILLS & COMPETENCIES REQUIRED:


+ Familiarity with modern web application technology stack


+ Experience troubleshooting HTTP/API calls


+ Experience working with SQL/relational databases and APIs


+ Strong communication skills that allow you to effectively communicate with Support, Engineering, customers, and partners


+ Strong technical troubleshooting skills and a willingness and ability to dive in, be persistent, and make a difference


+ Experience building support and automation tools


+ Experience supporting an API product for external developers is a plus


+ BS in Computer Science or Engineering or related discipline or equivalent work experience


ABOUT BENTO

We're a startup that truly cares about its people. We have a responsibility-based culture with flexible working hours, comprehensive medical & dental benefits, commuter & FSA benefits, equity participation, unlimited vacation and most of all, the opportunity to make a huge impact in a venture with huge potential.


Come join us!

WHO SHOULD APPLY:


+ Proactive, goal-oriented individuals who take pride in what they do


+ Entrepreneurial and intellectually curious people


+ Engineers interested in learning financial technology and payments







Return to Bento for Business


Apply for this job





loading...