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Summary

Sun Aug 19, 2012 - 87 weeks ago

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Service Anaylist II

Service Anaylist II
Location: Annapolis Junction
Job Code: EITO SA II
# of openings: 1
Description
Exempt/Non-Exempt: Exempt
Benefits: 401(k) match, 4 weeks PTO, Cigna, Dental, Vision
Employment Type: Full Time
Division: Technical Services
Company Description:Bridges Consulting, Inc., located in the Maryland, Washington, DC and Virginia area is a benefits rich company, upholding the philosophy that our employees are the first priority; our culture is very warm and family-oriented. We are looking for aService Specialist II to support our Maryland officewho fosters the same beliefs and is prepared to become a member of Team BRIDGES. At BRIDGES, we encourage an entrepreneurial spirit, providing quality service to our clients and helping grow our company. This is reflected in our corporate values: Dedication to Customer Satisfaction, Total Respect for Others, Highest Standards of Integrity and Teamwork Dependent.
Title of Position:Service Specialist II
Description of Position:
Accountable to the First Line Service Specialist and Service DeskLead to be the first point of contact, across the globe, for the IT“hands-on-the keyboard” user into the IT environment. Interactseffectively, courteously, and directly with the user in order toresolve technical issues, and answers queries and requests forservice that originate by telephone, web-based portals, e-mail orother methods.
Education/Experience Required:
Associate’s Degree or Higher and 2 years experience or equivalent
This labor category requires PRIVAC
ITIL® v3 Foundations certification
IAT Level II certification (per DoD Directive 8570.1)
DESIRED SKILLS:Strong written and verbal communication skills. Self motivated, creative, willing to work as a member of a team, organized and able to manage individual schedule. Demonstrated skills in analyzing intelligence, information and technical data and describe cyber opportunities. Proficient with internet research and interpreting complex information. Ability to work in a dynamic environment and non-standard hours when needed.
Do you wish you could work with a team that trusts you, that relies upon you for your insight, relishes your analytical depth and is blown away by your productivity and efficiency? How about working for a team that truly recognizes your hard work and commitment? What if every morning when you wake up you could not wait to get to work? What if the variety of work, the range of people, and the personal growth and learning was extraordinary? If this sounds like an unattainable dream job, it's NOT! A few of these star opportunities do occasionally become available to talented individuals - it's rare - but it happens.
EEO/AA Employer, Female, Minority, Vietnam-era Veteran and Disabled candidates are encouraged to apply.
Company Description:Bridges Consulting, Inc., located in the Maryland, Washington, DC and Virginia area is a benefits rich company, upholding the philosophy that our employees are the first priority; our culture is very warm and family-oriented. We are looking for aSystems Management Specialist III to support our Maryland officewho fosters the same beliefs and is prepared to become a member of Team BRIDGES. At BRIDGES, we encourage an entrepreneurial spirit, providing quality service to our clients and helping grow our company. This is reflected in our corporate values: Dedication to Customer Satisfaction, Total Respect for Others, Highest Standards of Integrity and Teamwork Dependen

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