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Summary

Wed Apr 11, 2018 - 18 weeks ago

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Network Support Engineer

**ROLE TITLE:** **network Support Engineer**





**LOCATION:** **Phoenix Arizona**





**KEY PURPOSE OF ROLE:**





The P&P Engineer is a 100% customer facing role based on customer premise.





**KEY RESPONSIBILITIES:**






+ Monitor and action all incident cases in Expedio and Service Now.

+ Log all troubleshooting steps and statistics in the appropriate ticketing system.

+ Have advanced troubleshooting skills including intrusive circuit testing with telco vendors. Have advanced knowledge of BGP and additional routing protocols. Telephony troubleshooting and complex delivery design knowledge required.

+ Perform on-call duty on a rotation basis.

+ Join technical bridge calls within 15 minutes to trouble-shoot critical outages.

+ Plan, schedule, and implement network maintenance's that include firmware upgrades and hardware replacement.

+ Provide feedback to management on ways to increase efficiency.

+ Attend a customer facing Daily Network call and provide a network event outage report.

+ Provide customer outage notifications and updates.

+ Attend Problem Management meetings to provide root cause and remedial actions.


**Qualifications** :




+ 1 year of customer service experience.

+ 2 years of working on large-scale service provider networks.

+ Demonstrated organization and time management skills.

+ Demonstrated verbal and written communication skills.

+ Ability to work with little or no direct supervision.

+ Ability to recognize and prioritize critical tasks independently.





**Skills/Experience** :



Network protocols/technologies : Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), Open Shortest Path First (OSPF), IPv4/6, Multiple Spanning Tree (MST)/ Per VLAN Spanning Tree (PVST).



Certifications: Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP).



Network hardware: Cisco 6XXX or 76XX series L3 switches, Juniper MX or other series routers, Cisco Nexus and Catalyst switching hardware; F5 or other load-balancing hardware is desired.





**BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.**


**Job:** _IT, Systems and Security_


**Title:** _Network Support Engineer_


**Location:** _Arizona_


**Requisition ID:** _76348_

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