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Sun Sep 24, 2017 - 3 weeks ago

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Disputes Specialist - Plymouth, MN

Research and resolve dispute transactions on a daily basis, including fraud cases, and rejected transactions originating from use of the charge card signature based transactions. Initiates appropriate action to resolve disputes, ensuring potential financial risk to TCF is mitigated, utilizing available resources and minimizing any negative impact on the customer experience.
*Major Areas of Accountability: *
* Analyze and resolve fraudulent, merchant or bank error disputes involving debit & charge card signature-based transactions, debit and charge card PIN-based transactions, ATM transactions, ACH transactions, online bill payment transactions, IVR and web transfer transactions and International consumer wire transfer errors.
* Administer dispute decisions, making customer account adjustments. Process disputes quickly and accurately, following up with customers on account actions, while delivering consistently high-quality customer service.
* Escalate issues that require additional review, or exceptions to routine processing to next level of staff/management. Provide thorough documentation including a clear audit trail of actions taken.
* Utilize the Visa Core Rules and Visa Product and Service Rules as well as other vendor / agency rules to attempt recovery of disputed transactions.
* Meet compliance requirements including deadlines of Federal Regulation E, Federal Regulation Z, and Visa.
* Maintain knowledge and understanding of the card industry, Visa/MasterCard and compliance requirements.
* Two years post-secondary education or two years of equivalent work experience.
* 6 months to 1 year of work experience in a customer service, operations, financial services role.
* Excellent customer service skills
* Excellent verbal and written communication skills.
* Ability to read and interpret procedures, and regulatory documentation.
* Proficient in the use of various desktop and internet-based applications (Microsoft Word, Excel, Outlook).
* Ability to work independently with limited supervisory direction.
* Strong analytical and decision-making skills.
* Demonstrated ability to prioritize and complete workload in a timely, effective manner.
* Attention to detail, accuracy, and strong organizational skills.
* Four year degree or equivalent work experience
* Knowledge of concepts, and compliance techniques of the card services industry (Visa, MasterCard, etc.)
* Strong understanding of TCF and/or retail banking operations products and processes, including electronic transaction disputes.
* Chargeback processing experience.
*About TCF*
Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.
TCF encourages open employee communications and promotes from within whenever possible. We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.
*Proud to be an equal opportunity employer*
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
**Job:** **Operations*
**Organization:** **Funding, Operations & Finance*
**Title:** *Disputes Specialist - Plymouth, MN*
**Location:** *MN-Plymouth-1405 Xenium Lane*
**Requisition ID:** *00TID*