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Sun Sep 24, 2017 - 3 weeks ago

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Health Plan Specialist

A large benefits company in Minnetonka is hiring for experienced Customer Service Reps or Health Plan Specialist II - PAR (Provide-A-Ride/Transportation Services) candidates to start on Monday, October 16, 2017. There is potential for Contract-to-Hire for top performing contractors!! Pay Rate: $16.00/hr. Regular Hours: 8:00am - 4:30PM or 9:30am - 6:00pm (with a 30 minute lunch) INTERVIEWS: Will be conducted NEXT WEEK! TRAINING: - 2 weeks of training. Hours are (8:00am - 5:00pm) for training with a 1 hour lunch - EXCELLENT ATTENDANCE IS REQUIRED POSITION OVERVIEW: Care Coordinated Products (CCP)
* Supports Dual-Eligible (Medicare Medicaid) Members whose health plan benefits are administered by this company.
* Provide-A-Ride facilitates transportation to medical appointments
* The hours of operation are: 8:00 AM - 5:00 PM, Monday through Friday Health Plan Specialist (HPS) Position Overview
* Treat customers with respect and courtesy and act with the customer in mind
* Represent the company to the customer in a professional manner
* Maintain and restore customer relationships with the company
* Work efficiently by utilizing online tools and resources
* Resolve customer issues with a high degree of accuracy and timely follow-up to maintain customer trust and satisfaction
* Provide end-to-end resolution of all issues by maintaining ownership and retaining all documentation to ensure complete, accurate and timely resolution. Department Expectations
* Strong focus on the member experience
* Enjoy working as part of a team and collaborating with peers
* Maintain schedule adherence - 30 minutes scheduled lunch and two 15 minute scheduled breaks
* Meet attendance guidelines - one of the most critical elements of this assignment
* Meet department metric standards in: o Quality - Calls are regularly monitored and audited for quality assurance o Productivity - Average Handle Time / Calls Per Hour
* 100% of calls are recorded; any call may be audited for quality assurance
* Contractor KPI's (Key Performance Indicators): Attendance, Quality, and Productivity
* Have a positive attitude, be engaged, ask questions...and have fun!
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
Apply for this job now or contact us today at 888.981.6731 for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
2017 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
*Req ID:* 02313-9500789820
*Functional Role:* Customer Service
*Country:* USA
*State:* MN
*City:* Minnetonka
*Postal Code:* 55305
*Compensation:* $16.00 to $16.00 per hour
* 1-2 years customer service experience required
* Associate's degree or equivalent work experience required. Bachelor's degree preferred. SKILLS/ABILITIES
* Team interaction and support of each other in dealing with customer issues.
* Advanced ability to multi task and manage time efficiently
* An ability to identify process improvements
* Provide mentor and peer feedback
* Develop knowledge of multiple products and platforms
* Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment
* Excellent verbal and written communication skills If you have an Associates Degree or higher and meet the rest of the requirements, please send your resume to with "Health Plan Specialist" in the subject line. Thank you!