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Summary

Mon Sep 25, 2017 - 3 weeks ago

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Specialist 2, Retail Operations Support

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

**Job Summary:**

Responsible for administering sales reports and client activity for Product Sales Support team. Provides analytical and statistical support and prepares standard sales forecasts, budgets, projections, and other management reports. Works with moderate guidance in own area of knowledge.

**Primary Responsibilities:**

- Responsible for administering sales and incentive programs for the cable store sales channel.

- Will partner with cable store leadership to ensure integrity of customer equipment inventory to minimize inventory shrinkage.

- Assist with providing analytical and statistical support to the cable store management team.

- Assist with E2E store operations including continuous improvement for procedure and process compliance.

- Be a subject matter expert for inventory forward and reverse logistics and a conduit to logistics partners.

- Monitor and validate security protocols.

- Support escalations, tracking of orders, completions, channel reporting, and the customer experience.

- Works directly with cable store teams as well as management and senior leaders.

- Works with moderate guidance in own area of knowledge.

**Core Responsibilities:**

- Responsible for administering sales reports and client activity for Product Sales Support team. Provides analytical and statistical support and prepares standard sales forecasts, budgets, projections, and other management reports.

- Prepares daily, weekly, and monthly sales reports. Tracking, verifying, and reporting data for the Sales team to support sales initiatives including sales incentives and contests.

- Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support Supervisor.

- Receives agreements from product sales team and enters the information into databases.

- Acts as liaison between Sales, Marketing, and IT to provide insight-driven and actionable database query requirements.

- Maintains current information on Comcast products, services, equipment, and marketing promotions.

- Conducts clerical research which requires an understanding of departmental programs, policies, and procedures.

- Researches, processes, and manage customer escalations.

- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

**Job Specification:**

- Bachelors Degree or Equivalent

- Marketing

- Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

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