Service Technician - Residential
Performs diagnostic and service work on residential HVAC equipment and accessories. Communicates with residential customer to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services to customer. Trains other Technicians, performs service work on more difficult situations, and assists the Field Supervisor or Branch Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or Branch Manager.
Works under the direction of the Field Supervisor and/or Branch Manager to perform residential service and maintenance calls. Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner. Diagnosis and performs service on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner. Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks. Completes routine maintenance and equipment cleaning as needed or required. Responsible for delivery and removal of parts and equipment needed to complete service work. Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer. Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability. Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction. Promotes products and services to the customer. Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit. Ensures company property, vehicles, and tools are being used, maintained and properly accounted for. Represent our company professionally, honestly, and ethically in all business matters and activities. Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities. Assist the Field Supervisor and/or Branch Manager with site supervision, planning, and estimating. Assist the Field Supervisor and/or Branch Manager with completing quality audits on selected service calls to ensure superior performance, quality, and customer satisfaction. Trains other service/maintenance/install technicians in technical skills and company procedures, as assigned. Performs similar/other duties as needed or assigned.
High school diploma or GED with additional training in HVAC with NATE certification preferred. Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
Advanced skills in servicing residential heating, air conditioning, and ventilation equipment as well as related accessories. Proficient mechanical aptitude and the ability to operate all necessary tools and equipment. Proficient and able to operate all necessary tools and equipment to perform various service projects. Proficient at reading wiring diagrams and troubleshoot problems with electrical, refrigerant, and duct systems on residential HVAC equipment. Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all residential systems with no supervision. Proficient and able to install a basic duct fitting. Advance skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with no supervision. Ability to calculate heat gain and loss on residential buildings using approved methods. Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns. Effective and efficient time-management and organizational skills. Valid drivers license with acceptable driving record. Available to work flexible hours and on-call shifts as needed. Four years experience performing service and maintenance work on residential HVAC equipment and related accessories. Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception. Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.
Innovate your career.
Service Experts Heating and Air
Conditioning is looking for experienced HVAC Service
Job skills performed by
Service Technicians will include, but are not limited to:
* Accurately Diagnose and Repair Problems with
* Communicate Solutions
to the customer
* Perform maintenance
on all residential equipment.
service and/or clean IAQ products/equipment on all residential job
* Solder/weld/braze and perform
minor field fabrication.
* Other duties
will be provided along with required safety PPE. A Company
vehicle will also be provided to and from job sites.
This position requires the following:
* High school diploma or GED.
* Must have good communication skills in presenting
to customers, co-workers, and supervisors in order to make sure the
customers and company’s needs are met.
* Must have basic diagnostic skills
* Ability to perform equipment
service/maintenance on all residential sites.
* Ability to service and/or clean IAQ
products/equipment on all residential job sites.
* Ability to follow controls/wiring diagrams
to solder/weld/braze and perform minor field
* Ability to
work overtime/night/weekend hours as required.
* Must be a team player; must work with and
assist other co-workers as needed.
* Must be able to pass our background check, drug-screen, and
MVR driving record check.
When you choose Service Experts, you know
you''re getting the best. Service Experts is part of the Lennox
family, a known and trusted long term provider of HVAC equipment and
services. That is why when you work at Service Experts, you
know you are among the best.
leading innovator of home and commercial, heating, cooling,
refrigeration, air-quality, and related services, Service Experts is
committed to helping our people innovate our products and their
Join over 4,000 employees in
North America and Canada who build our heritage of integrity and
innovation. At Service Experts, we make your home, your businesses,
and your work, a better place.
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