Department Manager #88 Tracking Code 7944 Job Description TITLE: DEPARTMENT MANAGER REPORTS TO:Store Manager OBJECTIVE: To oversee the operations of the store and assume total department accountability for sales, service profitability and loss prevention. To achieve a store environment that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy. EXPERIENCE REQUIREMENT: One to two years of retail management experience in a leadership role An understanding of the Urban Outfitters culture and its appeal to the local market Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business BONUS ELIGIBILITY: The Store Management team and the Visual team will receive a bonus by achieving the quarterly sales goal and payroll plan. The bonus is based on the employee''s annual salary, and is payable on a quarterly basis. JOB SKILLS: PEOPLE: * Recruit, train, develop and coach a productive sales team * Maintain department staffing requirements to support forecasted sales and payroll budgets * Manage all aspects of performance development (Performance Appraisals, Individual Development Plans (IDP''s), Coaching and Counseling and disciplinary actions) * Recognize and develop talented individuals for advancement within the organization * Uphold Company standards and act as a positive role model to others LEADERSHIP AND COMMUNICATION: * Conduct productive daily meetings to ensure that daily goals are met * Inspire, motivate, and encourage teamwork * Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions * Possess excellent communication skills in both written and verbal forms MANAGING THE ENVIRONMENT: * Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment * Exhibit excellent floor presence by training and coaching team members on customer service, standards, product placement and time management * Achieve Company-average mystery shop results by upholding the Company''s customer service standard OPERATIONS: * Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures * Supervise the daily operations of the store (i.e. Opening/Closing process, cash management, shipment receipt) * Utilize Company reports to react to trends and drive business * Achieve the store shrinkage goals by overseeing adherence to loss prevention practices * Ensure compliance with Company emergency and safety procedures in order to protect employees and customers against accidents and incidents MERCHANDISING AND DISPLAY: * Manage all aspects of the assigned department in collaboration with the Store Merchandiser with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards * Understand and interpret current fashion trends in local markets in order to generate creative solutions * Take an active role in ensuring floor sets for the department are well organized and scheduled appropriately Job Location Vancouver, British Columbia, Canada Position Type Full-Time/Regular
